BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Whether youre new to SaaS budgeting or youre a seasoned pro, theres always something to learn about the best ways to buy software. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

SaaStr

JULY 1, 2025

I’ve been in B2B software now for 20+ years (!). Not just the software (with AI). But here’s the kicker: Only 5% of public software companies are growing >25% today, down from 26% in 2021. Translation: If you’re growing fast, you’re literally in the top 5% of all software companies.

AI 184

AI Software Review Technical Review Sales Hiring 184

Sales Hacker

MAY 13, 2025

He also co-founded WGI Group, LLC, to provide growth capital to early and expansion stage startups in enterprise software, consumer internet and digital media industries. Why software innovation must start with intelligence, not workflow. Reviews, they took over a lot of the reputation stuff. Quick bio for the listeners. [00:02:00]

AI Search 74

AI Search AI ChatGPT Software Review 74

OpenView Labs

DECEMBER 18, 2023

Review of last year’s predictions Before we get into 2024, let’s give a report card to the predictions I made last year. Follow-on prediction : Interest rates will remain high, cheap money will be scarce, and discretionary marketing budgets, headcount, and software investments will continue to be scrutinized heavily in 2024.

B2B 52

B2B Trends Artificial Intelligence AI Search 52

Sales Hacker

JULY 8, 2025

55:09 The new math of headcount: scaling to $100M+ with fewer hires. And then we try to do just a final presentation or some kind of exercise if it’s engineering or coding exercise and then we basically make the offer contingent on references. If you were building software before mobile, you made different design decisions.

Sales Recruiting 82

Sales Recruiting Sales Hiring AI Search Scale 82

Sales Hacker

JUNE 24, 2025

It is CRM website, ERP, and billing software for NISP. So the large law firm space, there’s a hundred, 200 large law firms, they actually have pretty, pretty deep spend on, on software. And eventually the firm realizes that they are not a software company, that they are, you know, not a product company.

AI 70

AI Sales Hiring Scale Technical Review 70

Sales Hacker

FEBRUARY 11, 2025

Um, if you would like, we can instantly switch segment out for our company’s, um, software and, um, uh, and we’ll give you two more for years. I need B2B SaaS software now. I have found people that just removed that software here, their names and contact information. So it’s like, okay, great. Here’s.

ChatGPT 86

ChatGPT AI Payment Methods Payment Services 86

Tom Tunguz

JUNE 20, 2020

This post is part of a series leading up to SaaS Office GTM Edition on June 24 in which we’re reviewing the results of the 2020 Redpoint GTM survey. We can derive the table above if we look over the entire respondent base and bucket headcount by ARR. Today, we’re answering the question: how do teams grow as a startup scales?

Scale 363

Scale Scaling Sales Hiring Software Review 363

SaaStr

NOVEMBER 22, 2023

There are several big leaders in property management software, and AppFolio is one of them. At $660m in “ARR” (a lot of that isn’t software, as we’ll see below), it’s trading at a $7.2 AppFolio is what the markets want in a software+ company, at least in 2023. Let’s dig in.

Payment Services 284

Payment Services Payment Solutions SaaS Payments Payments 284

Tom Tunguz

AUGUST 4, 2024

Call it Service-as-a-Software. Toil is repetitive work : reviewing alerts, triaging leads, data entry. Whatever the reason, the challenge is the same facing a hiring manager : difficult recruitment to maintain or grow headcount. Call it AI agents or agentic systems. What attributes of a market make it attractive to pursue?

AI 198

AI Software Review Marketing Systems Review 198

FastSpring

JANUARY 31, 2023

payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Finally, we share several customer reviews and case studies for each solution. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g.,

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Tom Tunguz

JUNE 18, 2019

This section covers employee satisfaction, headcount, and recruiting metrics. Customer Success reviews the net dollar and logo retention, plus churns and expansions. Lines of code, count of P0 bugs, days of delay in releases. People is the first section because people are a startup’s most important element.

Metrics 250

Metrics Sales Recruiting Startup SaaS 250

SaaStr

APRIL 3, 2024

That’s where true automation will be, in the disruptive work that people are freed up and enabled to do and do more effectively and quickly due to having the assistance and rich context. Everything in the industry runs on software. GenAI will make for better software, too. They just build better software,” Jason says.

Generative AI 299

Generative AI AI Technical Review Software Review 299

SaaStr

JULY 2, 2025

Perhaps even more significantly, revenue growth has become decoupled from headcount growth: Microsoft is projecting 14%+ revenue growth this year, with up to 10% fewer employees: The Numbers Tell the Story Microsoft’s 2025 workforce reductions have been extensive and systematic. These aren’t random cuts across the organization.

Technical Review 206

Technical Review AI VP of Engineering Azure 206

SaaStr

SEPTEMBER 3, 2023

Recurring software revenue is now recognized as a great way to generate tons of cash for investors,” says Gerety. By freezing headcount for a year. Mathematically, if you keep the headcount flat and continue growing 50% like Monday or 30% at $2B like Hubspot, you get wildly more efficient. But that wasn’t always the case.

Sales Hiring 274

Sales Hiring Headcount Finance Technical Review 274

Tom Tunguz

JUNE 5, 2022

Thank you to all who participated and those who attended last week’s Office Hours to review them. The survey results review the trends in the public market, in founders’ minds, and the private market. Software & Infrastructure companies are more optimistic than web3 and consumer founders, who average 4.8.

Startup 239

Startup Scale Headcount Compensation 239

Tom Tunguz

FEBRUARY 13, 2023

I’m watching public company earnings to identify early trends in the software market to inform startups’ plans for 2023. This is likely due to a move up-market where larger buyers seek professional services to deploy infrastructure. Yesterday, Cloudflare announced earnings. Channel sales have become stronger.

Cloud 240

Cloud Azure Headcount Software Review 240

SaaStr

MARCH 20, 2023

Some define it by headcount, typically around 200-2000 employees, and others by revenue, generally $10M to $1B annual recurring revenue. Enterprises have all sorts of requirements, like security reviews. In rapidly growing companies, the headcount can go from 500-3000 in a matter of months. They’ll think it’s them.

Scale 243

Scale Enterprise Scaling SMB 243

The Angel VC

MARCH 23, 2016

If you have a SaaS startup with a higher-touch sales model where revenue growth is largely driven by sales headcount, the plan needs to be modified accordingly. With the exception of the VP of Sales role, sales staff headcount planning is done on the separate "Sales Team Hiring Plan" tab (re-using a model that I've built for this post ).

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Intercom, Inc.

MAY 20, 2020

On the flipside, I’ve also had customers who are investing more in automation as they’ve reduced their headcount. Assuming your customer has the resources and/or internal relationships to complete tasks outside their area of expertise, e.g. implementing code. Some of the tasks we count are calls, emails, and account reviews.

Scale 223

Scale Customer Success Scaling Technical Review 223

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile. Issue tracking: Statuspage.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Clouded Judgement

DECEMBER 8, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now Q3 ‘23 Earnings Summary Preview The vast majority of all software companies have now reported Q3. I’ll put together a deeper dive review in a week or two, but wanted to provide a preview here.

Cloud 167

Cloud Software Review Headcount Trends 167

Neil Patel

DECEMBER 13, 2022

With the economy up in the air due to inflation kicking into high gear, war, interest rates rising, and other factors that we can’t control we decided it would be great to see how other marketers are reacting. The number 1 response on why is because there wasn’t much flexibility with their overall marketing spend due to economic reasons.

Marketing 145

Marketing AI Search Software Review Social Media 145

Stax

JULY 1, 2024

Whether you’re a startup or an enterprise-level business, efficient payroll software is essential. Yet it isn’t always cost-effective to hire an in-house team to manage payroll, especially for businesses with a small headcount. Factors to consider when choosing a payroll software include headcount, budget, and tax compliance.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

Clouded Judgement

MARCH 22, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue).

AI 190

AI Cloud Revenue Technical Advisors 190

ChurnZero

JUNE 26, 2020

It’s easy to get overwhelmed or stumped when you’re not sure where to start, especially when purchasing a newer product, such as Customer Success software, for the first time. Double meanings cause the double work when you’re forced to redo what’ve you done due to misunderstandings. What challenges is your Customer Success team facing?

Customer Success 98

Customer Success Software Review Software Scale 98

Intercom, Inc.

OCTOBER 26, 2021

Salespeople don’t need technical backgrounds to sell software, but they do need to be passionate about the product and its value to your customers. Buyers will enter the sales cycle at a variety of different stages – some will have just glanced at your website, some will have read product reviews, some might have completed a free trial.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

Intercom, Inc.

JULY 21, 2022

“The great thing about performance marketing is the ROI is really obvious, so you can justify increased spend and headcount based on the performance, and that’s what we’ve done” The first thing we did was build out a pretty robust performance marketing team. Like… Paul Adams: Ship good software. What did they say?

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

OPEXEngine

MARCH 9, 2022

These questions and more are ones that OPEXEngine is dedicated to helping to provide better answers to for software and SaaS companies. For over a decade, we have been benchmarking R&D expenses and headcounts. SaaS companies will need to be better prepared to meet these demands in due diligence, and in fundraising.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

ChurnZero

MAY 17, 2022

The company plans on doubling its headcount in 2022. ” ChurnZero’s recent accolades and acknowledgments include: APPEALIE Awards: Abby Hammer , ChurnZero chief customer officer and head of products, was named a 2021-2022 SaaS Leader by APPEALIE , a software leadership award honoring top marketing and customer success executives.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. About ChurnZero.

Software Review 56

Software Review Customer Success Software Venture Capital 56

Andreessen Horowitz

MARCH 21, 2024

Leaders are starting to reallocate AI investments to recurring software budget lines. In 2024, however, many leaders are reallocating that spend to more permanent software line items; fewer than a quarter reported that genAI spend will come from innovation budgets this year. healthcare and financial services).

Generative AI 145

Generative AI Enterprise AI Artificial Intelligence 145

Sales Hacker

JANUARY 29, 2018

Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). The regions were based on ZIP codes calculated to represent approximately to have the same amount of potential. Traditional vs Modern Sales Organizational Structure. This would mean five ICs were needed.

Sales Recruiting 90

Sales Recruiting Scale Sales Hiring Sales 90

Intercom, Inc.

MARCH 17, 2021

Having previously used external software to provide chat support, the team went all in on chat and built out their own product to enable them to support their customers across their preferred channels. “We When it comes to word of mouth, reading reviews, and interacting with the business, I think that experience is so critical.”.

Scale 138

Scale Scaling Technical Review Business 138

Intercom, Inc.

JULY 26, 2022

Recent research from Harvard Business Review Analytic Services reveals that 88% of survey respondents believe that customer engagement has a significant impact on their organization’s bottom line. Use automation to make your headcount count for more. And the key to business resilience in 2022? Excellent customer experience.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

OpenView Labs

APRIL 28, 2020

Based on my 41 years experience in the software industry—which includes surviving six different recession-based crises—I have three key strategies to help companies shore up cash resources as they face an uncertain future. Reduce headcount. In times of crisis, no department gets a pass when it comes to reducing headcount.

Sales Hiring 93

Sales Hiring Strategy Headcount Business 93

ChurnZero

JANUARY 3, 2020

Out of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry. Headquartered in Chicago, G2.com

Customer Success 69

Customer Success Venture Capital Software Review Technical Review 69