OpenView Labs

MARCH 10, 2019

But how do organizations make customer success work at scale? Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. The post Insights from Typeform: Leveraging Customer Success to Scale Your Business appeared first on OpenView Labs.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. Again, it was an easy to use model which scaled effective decision-making. Economies of scale. Operational efficiency. Good decision-making is extremely important. Brand equity. Customer data.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Sales Hacker

JANUARY 29, 2018

Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). Scaling Your Revenue Growth. Scaling of the revenue now occurs by scaling the PODs. In the example below, you will notice how at first our teams operate unstructured.

Sales Recruiting 92

Sales Recruiting Scale Sales Hiring Sales 92

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. As such, leaders must engage more of their customers at scale through digital programs that support low-touch segments with a more focused approach than ever before. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

BetterCloud

JUNE 22, 2023

Tie the need for a SaaS management platform to your enterprise IT priorities Some organizations might choose a SaaS management platform to scale IT impact by automating day-to-day operations or user lifecycle management. Every day you put it off, is a day where your competitor accelerates its own operational efficiencies.

Business 52

Business Operational efficiency. Finance Technical Review 52

Point Nine Land

APRIL 21, 2021

Since then, I have been leading Uberall product team, which we’ve scaled from 3 people to 12 people over the past 5 years. Intro Hi, my name is Victor. I co-founded a company called Spotistic back in 2012, which we sold to Uberall in 2015. An organizational task.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. In turn, you’ll increase efficiency without increasing your headcount. The devil’s in the data: Data is the fuel for efficiency.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

SaaStr

MARCH 4, 2025

Operational Efficiency – The New Focus for 2025 In today’s market, investors care deeply about how efficiently you deliver customer success.

Customer Success 304

Customer Success Metrics Headcount SMB 304

SaaStr

APRIL 1, 2025

While scaling from 3 to 75 go-to-market team members, Codeium / Windsurf found that AI transformed their sales process in completely different ways depending on the size of the customer. Wiz discovered a direct correlation between territory size and productivity: the tighter the territories, the more effective their sales team became.

Scale 213

Scale Sales Hiring Underperforming Technical Team Headcount 213

User Pilot

FEBRUARY 24, 2025

Experience building, optimizing, and scaling programs and teams. Requirements 6+ years of Product Management experience with a proven record of successfully launching and scaling platforms. He has led large-scale platform transformations, integrating AI/ML to optimize workflows and enhance user experience.

Technical Advisors 52

Technical Advisors Data Management Scale 52