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Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders?

SaaStr

Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders? You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. You will need a VP of Product to scale your roadmap. But you won’t scale past $4m-$5m without a true, seasoned VP of Engineering. As are you.

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Join CROs, CMOs and SVPs of Brex, Flexport, Talkdesk, PatientPop, Intacct, Gusto + More on Aug 29 at SaaStr Scale!!

SaaStr

To Scaling High-Performing Teams, with Gusto COO Lexi Reese. To Growth Hacking at Scale, with ex-Drift and Segment VP Growth Guillaume Cabane. The post Join CROs, CMOs and SVPs of Brex, Flexport, Talkdesk, PatientPop, Intacct, Gusto + More on Aug 29 at SaaStr Scale!! appeared first on SaaStr.

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Beyond Touch Levels: Scaling Customer Success through Appropriate Experience (AX)

Sixteen Ventures

While traditional approaches often relied on revenue-based customer segmentation, leading to inconsistent experiences and inefficiencies, AX prioritizes individual needs […] The post Beyond Touch Levels: Scaling Customer Success through Appropriate Experience (AX) appeared first on Customer-centric Growth by Lincoln Murphy.

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What’s The #1 Challenge After $1m-$2m ARR?

SaaStr

Q: What’s the number one challenge for scale-up founders? You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. You will need a VP of Product to scale your roadmap. You can’t hack it forever. Finding, hiring and retaining these VPs is challenge #1 for scaling up.

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What Marketing Mostly Means at $0m, $1m, $10m, and $40m ARR

SaaStr

Marketing = Growth Hacking. As you truly scale, most of your leads will come from your brand. I’m worried. You don’t need a CMO. At least, not yet. Let’s roughly break up what “marketing” means at different stages of a SaaS company: $0-$1m ARR. You are the 10,000th SaaS company to market. 1m-$10m ARR. . 10m-$20m+ ARR.

Scale 211
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Scaling Your Customer Success Team Without Losing Control

Sixteen Ventures

The very thought of scaling conjures up fears of losing that intimate control you’ve had—over your team and […] The post Scaling Your Customer Success Team Without Losing Control appeared first on Customer-centric Growth by Lincoln Murphy. But now your team is growing.

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HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

If you’re a leader, he says, don’t try to scale your job. Even as the company begins to expand, it’s important to prioritize these one-to-one conversations because understanding how your users interact with your product is actually the key to healthy growth. Companies are fundamentally misunderstanding where their growth comes from.

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