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Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders?

SaaStr

Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders? You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. SaaS products get too complex to hack a product roadmap too long. You will need a VP of Product to scale your roadmap. As are you.

Scale 248
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Join CROs, CMOs and SVPs of Brex, Flexport, Talkdesk, PatientPop, Intacct, Gusto + More on Aug 29 at SaaStr Scale!!

SaaStr

The Playbook: To Recruiting Your Sales Team, with Brex CSO Sam Blong. To Scaling High-Performing Teams, with Gusto COO Lexi Reese. To Growth Hacking at Scale, with ex-Drift and Segment VP Growth Guillaume Cabane. To Defining the Journey from Prospect to Champion with Kathy Lord, SVP Sales at Intacct.

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Beyond Touch Levels: Scaling Customer Success through Appropriate Experience (AX)

Sixteen Ventures

While traditional approaches often relied on revenue-based customer segmentation, leading to inconsistent experiences and inefficiencies, AX prioritizes individual needs […] The post Beyond Touch Levels: Scaling Customer Success through Appropriate Experience (AX) appeared first on Customer-centric Growth by Lincoln Murphy.

Scale 64
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HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

If you’re a leader, he says, don’t try to scale your job. Even as the company begins to expand, it’s important to prioritize these one-to-one conversations because understanding how your users interact with your product is actually the key to healthy growth. So it was a combination of continued growth and customer demand.

Scale 188
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Scaling Your Customer Success Team Without Losing Control

Sixteen Ventures

The very thought of scaling conjures up fears of losing that intimate control you’ve had—over your team and […] The post Scaling Your Customer Success Team Without Losing Control appeared first on Customer-centric Growth by Lincoln Murphy. But now your team is growing.

Scale 64
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What’s The #1 Challenge After $1m-$2m ARR?

SaaStr

Q: What’s the number one challenge for scale-up founders? You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. You will need a VP of Product to scale your roadmap. You can’t hack it forever. Maybe a little later if demand is crazy, but not too much later.

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Build a Social Proof Machine: Consistently Generate Real Advocates at Scale

Sixteen Ventures

Your advocacy program is more of a flicker than a flame, and you’re wondering if the […] The post Build a Social Proof Machine: Consistently Generate Real Advocates at Scale appeared first on Customer-centric Growth by Lincoln Murphy.

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