CloudGeometry

SEPTEMBER 7, 2021

It goes beyond just engineering culture and draining the backlog using harmonious collaboration. The quality of collaboration in software development is measured by a direct line of sight into the customer experience, but there’s more to it than feature agility. Yet I believe there’s a new, more significant challenge ahead.

DevOps as a Service 130

DevOps as a Service Software Development AWS Cloud 130

Sylvia Ng

FEBRUARY 17, 2016

Putting together a job description for a Growth Engineer? The below tidbits are taken from 30+ job descriptions for Growth Engineers, all from tech companies such as Asana, Airbnb, AdRoll, Cybercoders, Mircosoft, UXPin, and Zenefits, to name a few. What do all these job descriptions tell us about growth engineering? Innovative.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

Baremetrics

AUGUST 17, 2021

It supports many data sources and typically uses the customer churn dataset to build, test, and evaluate machine learning models that predict if a customer will stop their subscription. Two revenue churn measurements are often crucial to SaaS businesses: revenue churn from lost or canceled subscriptions and revenue churn from downgrades.

Artificial Intelligence 95

Artificial Intelligence Payments SaaS Payments Payment Services 95

User Pilot

JULY 27, 2023

Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams. Engineering Manager The Engineering Manager’s duty is to plan, design, and oversee projects. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

SEPTEMBER 12, 2019

” Was obsessed with mathematics, went to college at 16, became an engineer. Thought I wanted to be an engineer, quickly realized I actually prefer the customer facing side of the startup world. Many of our users begin their journey with Slack on our free subscription plan. There’s no UX engineer.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

Frontegg

DECEMBER 2, 2021

subscription upgrade) motions? Can you afford to build endless subscription tier enforcement mechanisms, freemium support, trial support, self-service administration, onboarding forms, and different signup methods? More than 50% of the time spent by engineering managers goes into hiring. freemium usage?subscription

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

Andreessen Horowitz

DECEMBER 12, 2023

And so we jokingly would call it ugly Airbnb, because it was like Airbnb in the user experience, but every property had water damage, or had some sort of issue with it. Those teams really need a dashboard, they need an online user experience with a workflow. And so that was what you’re investing in.

Payment Solutions 102

Payment Solutions Payment Methods Payment Services Payments 102

Stax

JANUARY 29, 2024

Innovative ISVs and SaaS companies know that one of the best ways to provide value to merchants—while improving your bottom line—is to provide integrated payments. For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

User Pilot

JULY 24, 2023

To see how to integrate the Zendesk chat widget and search engine in Userpilot's resource center, book the demo! Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base. You do it by enabling the search option in the resource center and choosing Zendesk as the search engine.

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

Neil Patel

JANUARY 22, 2021

But, if your focus is on SEO for traditional search engines, you may be hesitant to try this site. However, you’re in luck, as eBay is more-or-less a hyper-focused search engine. How Does eBay’s Search Engine Work? Cassini isn’t quite like Google because eBay users are often coming to buy rather than browse.

Sales Hiring 120

Sales Hiring Scale Sales Engineering 120

Intercom, Inc.

NOVEMBER 7, 2019

You started off in engineering, I believe. I originally did study engineering in France, and then I went back for my last year at UC Berkeley in Silicon Valley, where I was both working on a computer science master’s degree as well as launching my own company with a few friends. Nico: Exactly. Nico: Correct.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

How To Buy Saas

APRIL 15, 2024

Improving SaaS features, automating tasks, customizing user experiences, and delivering data-driven insights to the SaaS sector are all possible via the use of AI’s learning, comprehension and creative output capabilities. Customers are engaged and their SaaS subscriptions are valued more by this hyper-personalization.

AI 52

AI Artificial Intelligence Strategy Technical Review 52

Baremetrics

OCTOBER 10, 2021

Proper targeting of your search engine optimization (SEO) through keyword mining involves not just getting more views in Google results but also the right views. The more specific and accurate you can make your ICP, the more likely it is that you are going to appear in the search engine results page (SERP) of your prospective clients.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

SaaStr

APRIL 4, 2019

Eyal Manor – VP, Engineering @ Google Cloud. Eyal Manor: So I’ve been building SaaS services for over 10 years now in an engineering capacity, and just before we start can we get a sense from the audience, I know it’s kind of hard to see but who here is kind of in a technical hat? Join us for SaaStr Annual 2020.

Cloud 167

Cloud Scale Trends Machine Learning 167

User Pilot

JULY 22, 2023

These interactions can include activities like engaging with the onboarding checklist , clicking on different elements, hovering over specific features, and canceling a subscription. It offers a way to create a range of surveys and provides templates to get them up and running without engineering help or making them yourself.

Customer Lifetime Value 98

Customer Lifetime Value Software Review Underperforming Technical Team Trends 98

BrightBack

JUNE 30, 2020

Today Brightback is launching Experience Manager in beta, a way subscription managers can easily implement retention tactics we’ve rigorously tested with direct-to-consumer and SaaS businesses over the past 18 months. 2020 is a watershed moment for customer retention.

Payments 52

Payments Management Payment Methods SaaS Payments 52

FastSpring

AUGUST 2, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Set up a demo or try it out for yourself. Are you still using the FastSpring legacy Classic platform (Springboard)? Read how Walls.io

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

ProfitWell

NOVEMBER 15, 2019

Your subscription company should run like a well-oiled machine. Retain subscribed customers: Unlike other businesses, SaaS businesses rely on customers paying monthly or yearly for their subscription. The mobile app allows you to reconcile, send invoices, or create expense claims on-the-go. SaaS companies need tools that: 1.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

Neil Patel

JULY 31, 2021

Optimize your content for SEO so it ranks high in the search engine results. For example, maybe you can update an app glitch, based on user feedback. In short, product updates are a great way to improve the user experience. Consider using PPC ads to increase traffic in the first instance. Other Techniques.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

Point Nine Land

APRIL 24, 2019

That’s the mantra for most SaaS and subscription companies today. For example, over five years time, two subscription startups with identical acquisition rates will end $42M ARR apart with just a 5% difference in net MRR churn. No engineering effort is required besides adding a code snippet. Acquire, grow, acquire some more.

Retention 76

Retention Strategy Sales Hiring Scale 76

Subscription Flow

FEBRUARY 14, 2024

While this may seem like a workable model on its own, it can be further automated to enhance the company’s workflows by integrating that CRM with a robust subscription management software (like, say, SubscriptionFlow). This is why you can consider Salesforce to be the engine that various organizations use to develop their management systems.

Payment Features 52

Payment Features Payment Solutions Payments SaaS Payments 52

Intercom, Inc.

JANUARY 16, 2020

“We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. Now we see that this has become a huge trend across SaaS” Andrey: One of the biggest examples of this for us was moving from personal subscription to a team subscription. This was back in about 2015.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Point Nine Land

JUNE 22, 2023

SaaS companies in particular have high gross margins (no IT admin) and recurring revenues (subscriptions), a combination which means they can re-invest a substantial piece of their revenue into (hopefully) predictable growth. Software is also a lovely thing to scale. In other words, hardware is almost always in the picture.

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development AI 59

FastSpring

MAY 16, 2019

One of its most attractive features is the plugin architecture, which allows users to customize the features and functionality of their site by installing third-party plugins, usually with just a few clicks. WordPress plugins are a simple way to implement anything from search engine optimization to an interactive form.

User Experience 70

User Experience Subscription Payment Features Customer Support 70

User Pilot

JUNE 28, 2023

The user onboarding challenge CEO Arlo Gilbert noted that creating and fine-tuning pop-ups on Osano was a slow, expensive process prior to adopting Userpilot as the engineering team would need to wait for his feedback and then manually go back in to make each change.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

ProfitWell

JULY 9, 2020

Because freemium can up your net retention, increase your users’ satisfaction, and drive a higher willingness to pay. Zoom Video Communications Inc—in efforts to make its teleconferencing app more accessible—launched a hardware subscription service , currently available to US customers only. Twitter and subscriptions—it's happening.

Payment Methods 54

Payment Methods Scale SaaS Payments Payments 54

Neil Patel

MAY 19, 2021

Fixing these penalties should be a top priority, as a drop in your search engine ranking can result in lost customers and lost sales. There are many ways to get a Google penalty, but they are often triggered by black-hat techniques or tactics intended to fool search engine bots. It can also be useful to diagnose any drops in traffic.

Technical Review 130

Technical Review Engineering Communication Acquisition 130

User Pilot

MARCH 5, 2024

User behavior analytics tools are applications that track and analyze how users interact with your website or app. helping you understand how users experience your product. Key features Event tracking : Google Analytics tracks a number of events to determine user behavior. User session tracking with Hotjar.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

Baremetrics

SEPTEMBER 3, 2021

Sure you may have all the textbook strategies in place, integrating applications, subscriptions, site registrations with member discounts, etc. Traffic pours in from a high level overview of a product and flows down to a point of conversion, whether it be a sale, vote, subscription, or other desired user behavior.

Strategy 113

Strategy Technical Review Software Review Sales Hiring 113

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Engineers are now service providers, no longer just code writers. Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Neil Patel

JUNE 15, 2021

Plus, everything posted gets indexed by Google, which is a boon to your search engine optimization (SEO). Employ images on the cover of your story, as they improve the user experience (UX). This may go against every marketing instinct, but Medium isn’t about sales—it’s about sharing ideas.

Payments 144

Payments Payment Methods Advertising Payment Services 144

OpenView Labs

MARCH 16, 2021

But the shift from pure subscription to usage-based pricing is nearly as complex as going from on-premise to SaaS. It opens up the addressable market by lowering the purchase barrier, which then necessitates finding new ways to scalably acquire users. Designing a great user experience with rapid time to value becomes critical.

Pricing 52

Pricing Payments SaaS Payments Payment Solutions 52

User Pilot

FEBRUARY 26, 2023

Tracking user behavior can also provide customer experience analytics to determine where the user experience may be suffering. Consequently, you can streamline the processes in your product and enhance the overall customer experience. You can then identify your customers’ pain points and work on eliminating them.

Software Review 98

Software Review Systems Review Engagement Scale 98

Tom Tunguz

MARCH 19, 2014

Jekyll is the blogging engine; Github is the hosting provider; Mou is the app I use to write these posts; and RStudio is the place I analyze data and make charts. The most important tool is the engine. Jekyll is an open source project created by two engineers at Github.

Engineering 100

Engineering User Experience Subscription Payment Features 100

ProfitWell

OCTOBER 3, 2019

Your top subscription news. Sony halves the price of its PlayStation Now subscription service, as the cloud gaming saga rages on—adding new titles like “Grand Theft Auto V” and “God of War” to the subscription service. A monthly subscription to PlayStation Now will cost $9.99, down from a previous monthly price of $19.99.".

Marketplace as a Service 47

Marketplace as a Service Subscription Payment Features Education 47

User Pilot

FEBRUARY 5, 2021

The teams may consist of engineers, designers, and analysts, as well as other roles. Experimenting with customer segmentation to make sure that the most suitable segment is targeted with in-app experiences. Identifying opportunities to improve the customer acquisition strategies to increase user engagement with the product.

Management 105

Management Sales Hiring Onboarding User Experience 105

ProfitWell

SEPTEMBER 25, 2019

Your September 25th episode of Recur Now has arrived. Your top subscription news. From new customers to tenured users, we are hyper focused on their experience, and we’re glad to see it’s paying off.". Just days after the launch of Apple Arcade , Google predictably drops its own subscription gaming service.

Payment Solutions 60

Payment Solutions Payment Services SaaS Payments Payments 60