TechEmpower SaaS

AUGUST 21, 2023

Common Signs You Need a Technical Review We’ve already mentioned the most common signs that you might need a technical review: Slow or late delivery: “I’ve authorized two new developers, and we’re still behind.” Are you preparing to expand, take your business in a new direction, or take on new partners? And what causes that?

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SaaStr

JULY 31, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 8 Signs a New VP Won’t Work Out. An updated classic SaaStr guide on how to know if that new VP you worked so hard to find, recruit and get on board … is really going to make it. 5 Scale-Up Mistakes for Startups with Dave Kellogg.

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New CTO CTO SMB Venture Capital 300

Intercom, Inc.

APRIL 27, 2018

On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. The history of on call at Intercom. Finding the right on call process.

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Engineering Software Review Technical Review Systems Review 209

SaaStr

OCTOBER 29, 2021

Some leaders like Slack have seen the same, but most Cloud leaders at scale with high NRR end up getting more and more of their revenue from their existing base, not new customers. They’re growing even faster at scale. 245 employees in Sales & Marketing — vs. 101 in Engineering / R&D. This is rare.

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SaaStr

FEBRUARY 7, 2023

The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. with Aashish Krishna Kumar, Head of GTM at Togai Sales Enablement 2.0 – Elevate Rep Performance with Divanshu Goyal, Sales at GTM Buddy Common scaling pains for SaaS businesses and how to overcome them.

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SaaStr

NOVEMBER 29, 2020

The three times it happened to me: A very senior engineer that we just HAD to have. In my first start-up, there was one engineer we had no choice about. He was literally the only person on the planet with the specific scaling experience we needed. It did work — we got the scaling done. You have to try new things.

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SaaStr

MARCH 7, 2021

This is also one of the least expensive (in terms of hard costs) things you can due to help the company scale in this phase, and beyond. Once you approach Initial Scale, it’s worth at least considering bring on some strategic debt if not equity. 5/ Moving from CTO-led -> VPE-led dev team. More on that here and here.

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SaaStr

FEBRUARY 6, 2024

It’s hard enough to build a second product, with all the constraints on product and engineering. ” If that works for your new product, sell it with your existing team. Almost every SaaS CEO at scale confirms this. Then, most sales execs sort of scale back a bit. It so rarely does. But to a different buyer?

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Intercom, Inc.

FEBRUARY 16, 2022

We identified some “ known unknowns” too; problems we needed to solve, but didn’t know how just yet – like integrating the new region into our billing system. We were reluctant to make changes of that scale and slow down our R&D teams (in the middle of a pandemic!) That meant moving fast, despite the scale of the project.

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SaaStr

JANUARY 17, 2024

Some of the biggest use cases for AI in the enterprise are across customer support, sales and marketing, and engineering — ie helping developers test code and troubleshoot issues. Benjamin added, “I think a lot of people think about this new AI technology as something that’s gonna just come in and like work from day one.

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SaaStr

OCTOBER 28, 2019

Well, we did the heavy lifting and highlighted a few here for you… Marianna Tessel, Intuit CTO + Cathy Polinsky, Stitch Fix CTO + Robin Ducot, Survey Monkey CTO. We’re especially excited about this all-star, CTO panel from three publicly traded companies. The Accelerators ??. appeared first on SaaStr.

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New CTO CTO Scale Engineering 108

Hitenism

NOVEMBER 7, 2016

What once took millions of dollars and a team of engineers to create, a lone developer could suddenly hack together in half an hour. The target audience for the press release is the new/updated product’s customers, which can be retail customers or internal users of a tool or technology. AWS is now an $11.5B

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Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

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Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

OCTOBER 25, 2023

You’re not building a product or getting any new customers. Every smart engineer today is inspired by AI, so give your team the freedom to dream up how AI could improve your product. Get a good CTO and commit to understanding your market and staying in the game. Product marketing is neither marketing nor product. It’s up to you.

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SaaStr

JANUARY 3, 2021

They know how to take an established brand and grow it faster, and build or expand a new core offering around it. 100k+ deals are the majority of its growth engine. Salesforce may not be great at creating brand new things anymore. Bret Taylor is President and COO of Salesforce — and Facebook’s ex-CTO.

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VP of Engineering New CTO CTO Acquisition 177

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

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SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

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New CTO Sales Hiring B2C CTO Hire 170

Scytale

MARCH 12, 2025

As the co-founder and CEO of leading fintech company, OakNorth , – valued at over 1 billion – he has revolutionized lending for scale-up businesses through advanced data analytics, providing fast, flexible financing solutions for SMEs. He also co-founded Ignite Research, building and running an advanced hotel search engine.

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SaaStr

APRIL 4, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Eyal Manor – VP, Engineering @ Google Cloud. And the same customer challenges that we were being presented, which was: How do you scale? Want to see more content like this session? Join us for SaaStr Annual 2020.

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Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And then, in the 50s, they introduced this new thing, and there was resistance.

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Scale Software Review compliance Technical Review 211

SaaStr

FEBRUARY 25, 2020

So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Scaling companies that need insight can get it easily with the help of a specialized platform that guides them through all the necessary and applicable sales tax obligations and processes. .

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Merchant Services Technical Review Scale Sales Hiring 194

Intercom, Inc.

JUNE 14, 2018

As an engineer, UX designer, product manager and startup advisor for more than 20 years, Laura been part of every type of team – from those that have to deliver on the sometimes unrealistic expectations of upper-management to the ones that suffer from too many opinions on the ground floor. Adam: You’ve also managed to write two books.

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VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

SaaStr

OCTOBER 24, 2022

WorkOS CEO Michael Grinich, Developer Success Manager Betsy Calender, and VP of Developer Experience Zeno Rocha share how to price your product for developers, how to market it to developers, how to how to support them as they scale and use the products. You have the opportunity to upsell new features and capabilities to them.

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Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. Major challenges facing a new CEO [19:40]. I’m not a lawyer, I’m actually an engineer by classical training, and it’s been a fun and interesting ride to work with this community. Vishal Sunak: We are on the scale to eight digits right now, not that far away.

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SaaStr

SEPTEMBER 18, 2020

Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. So number six, thinking you’re getting away with under investing in management, up scaling in HR. ” You can invest in managerial talent along the way, and it scales the company.

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Sales Hiring CTO Hire Scale Investment 246

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. For Slack, that was clearly the engineering and dev communities, who love new tools.

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Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

FEBRUARY 22, 2022

As we scale, we’re working with larger mid-market and enterprise customers with more complex needs and specifications. The overlap and synergies between these teams means we can use automation to efficiently solve problems at scale while remaining lean. . Intercom is no exception.

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Data CTO Hire Technical Review Scale 118

Stax

FEBRUARY 20, 2024

As CTO, Sundt will accelerate the delivery of new products, features, and functionality that unlock and drive increased value for Stax customers and partners. As CTO of Clearent by Xplor, he helped grow its transaction processing from $2 billion to over $20 billion annually. To learn more about Stax, visit staxpayments.com.

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CTO Stax Payments Merchant Services 88

SaaStr

SEPTEMBER 26, 2019

Basically, he had seen something at scale, but he hadn’t gone through that sort of growth phase where you don’t have everything at the tip of your finger. For instance, my first rep from Marketo, he was the first rep at Marketo in New York. If you can talk about the benefits of that and how that grew as you scaled.

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Intercom, Inc.

OCTOBER 31, 2019

When a company is moving from the startup to the scale-up phase, there is the potential for productivity practices to be lost along the wayside. Technology helped us put a man on the moon, but the interface between the human and technology can have huge impact on whether or not we can take advantage of that, particularly at scale.

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SaaStr

NOVEMBER 11, 2019

When the company was first founded, two of its co-founders, Wade and CTO Bryan were freelancing on web projects and soon noticed a pattern around their clients who were asking for more and more integrations built from one app to another This is where the idea for Zapier was born. At the time the duo had founded Pagar.me, a payment processor.

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Payment Services CTO Hire Payments New CTO 108

SaaStr

APRIL 9, 2019

Being an engineer can give you the upper hand as a CEO because you understand the product. And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO.

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Sales Hiring Scale CTO Hire Marketing 141

Tom Tunguz

NOVEMBER 18, 2015

Last night, SaaS Office Hours hosted Optimizely co-founder and CTO Pete Koomen. Pete was a Google Associate Product Manager for AdSense and launched Google App Engine. It’s the only way to scale the business. And you should do it right then.

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CTO Coach Sales Hiring CTO Hire Startup 113

BetterCloud

JUNE 10, 2021

Stephen Dick recently joined BetterCloud as its VP of Site Reliability Engineering (SRE). We recently sat down with Stephen for an informal chat about his career path, the history and future of DevOps, and his vision for Site Reliability Engineering at BetterCloud. Editor’s note: This transcript has been edited lightly for clarity.

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Engineering DevOps as a Service New CTO CTO Coach 52

SaaStr

JULY 10, 2021

The panelists offer their insights, which at times conflict with the viewpoints of other panelists, on hiring a cohesive team that can really scale the business. At the beginning, my vice presidents were engineering, and product, and a designer. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP.

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Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Intercom on Product: Keeping the momentum going as you scale.

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VP of Engineering Technical Review Scale Outsourcing Services 118

Sales Hacker

MAY 5, 2021

RevOps is still developing as a function, so people with a lot of different experiences, like moving from engineering to marketing for example, find RevOps to be a great place to put their problem solving skills to work. Now, he is setting his sights on how to scale out a larger function with more specialist roles.

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