ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. What about team leads? When do I split my one team into two teams? How do I split one team into two? And I know you want to scale your customer success team in the right way. Well…maybe. Probably not.

Scale 52

Scale Underperforming Technical Team Customer Success Scaling 52

BetterCloud

MAY 13, 2025

Every IT team is grappling with the same reality: the ever-widening chasm between the demands placed on IT and the resources at their disposal. Automated systems, on the other hand, can provide continuous vigilance, ensuring consistent application of security updates and proactive identification of potential weaknesses.

Headcount 52

Headcount Scale Underperforming Technical Team Scaling 52

User Pilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Lack of team resources. Outdated technology.

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

User Pilot

OCTOBER 19, 2024

Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. It often involves a two-step process: First, launch a customer satisfaction survey asking existing customers to rate their experience on a scale. Bad experiences can, thus, cause irreparable damage to your brand.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

User Pilot

JANUARY 2, 2025

How to design surveys for maximum engagement? The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users. with an emoji-based rating scale for quick responses and an optional follow-up for detailed feedback.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

User Pilot

JULY 14, 2025

." The solution isn't more tools: it's one omnichannel customer engagement platform that connects every user interaction and related analytics. What should a good omnichannel customer engagement A product marketer ’s number one goal is to create a cohesive communication strategy that powers the whole customer lifecycle.

Engagement 104

Engagement Mobile Underperforming Technical Team Scale 104

Sales Hacker

JUNE 17, 2025

But behind every product launch and revenue milestone is a team – and building that team is one of the hardest and important parts of the journey. Build the team that builds the company.” – that is part of your go-to-market strategy responsible for growth. It drives employee engagement. TriNet exists to make that easier.

AI 84

AI Technical Advisors Underperforming Technical Team Sales Hiring 84

FastSpring

FEBRUARY 6, 2025

You get to work with a lot of different teams. Is your big company doing a return to office and you have to badge in for four hours every day to sit on Zoom with your team that lives in Virginia? And so you want to make sure that your team is also aligned on what they’re looking for and also where your company is going.

SMB 107

SMB Sales Recruiting Branding Sales Hiring 107

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Here, customers usually find your brand through marketing channels and then engage with it through tools like interactive self-guided demos, free trials, or freemium versions of your product.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

User Pilot

OCTOBER 20, 2024

In this article, we explore the art and science of onboarding automation , and how it can turn that initial spark of interest into a roaring flame of engagement. As a result, it can be easily scaled to accommodate a growing customer base without any drop in quality. While at it, you may even identify weaknesses in the current journey.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Teamgate

JULY 2, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Use automated reminders for follow-up calls, notifications for lead engagement, or alerts for stagnant deals. Visual tools like progress trackers in your CRM can turn routine activities into engaging challenges.

Scale 52

Scale Payments Sales Payment Solutions 52

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Qualifying questions for choosing the right customer engagement tool.

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Performance expectations: People using mobile web or app expect speed and instant clarity because theyre often on the go, juggling multiple tasks, or dealing with weak connections. This article will provide an in-depth guide.

Mobile 87

Mobile Underperforming Technical Team Software Review Systems Review 87

Teamgate

JUNE 27, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. 67% of sales are lost due to poor lead qualification. Many teams combine the two: using BANT to qualify leads quickly and CHAMP to dive deeper into opportunities.

Scale 52

Scale SaaS Payments Underperforming Technical Team Payment Solutions 52

User Pilot

MARCH 30, 2025

So now lets look at all the different strategies and best practices for attracting mobile users to your SaaS app: 9 User acquisition strategies to scale your mobile app user base In a nutshell, your user acquisition strategies can be either: Paid media marketing, where you pay platforms to put your app in front of potential users.

Mobile 66

Mobile Acquisition Software Review Social Media 66

User Pilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

User Pilot

MAY 31, 2025

Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. Tracking carousel engagement with Intercom. Then, show you where Intercom Mobile shines and when you might need alternatives. What is Intercom Mobile? Source: G2.

Mobile 71

Mobile Software Review Pricing Underperforming Technical Team 71

User Pilot

MARCH 17, 2025

All product managers want to delight and engage their customers. It helps real users get value from your product through engagement with interactive content relevant to them. Today, Userpilot is used by multiple roles in my product team and covers analytics, building guides, and creating product communication. – Gustavo M.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

How To Buy Saas

JUNE 26, 2025

Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. Let’s dive into the details.

Technical Review 52

Technical Review Software Review Systems Review Management 52

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job? Apply here 2.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

Sales Hacker

MARCH 18, 2025

Mutiny helps enterprises restore the human element in modern buying at scale, and is used by some of the fastest growing companies in the world including Amplitude, Snowflake and Qualtrics. Prior to Mutiny, Jaleh was the Head of Marketing and Business Development at Gusto, where she grew the company from 500 to 50,000 customers over 4 years.

Scale 64

Scale AI Marketing Sales 64

Sales Hacker

DECEMBER 6, 2024

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ to scale their companies and careers. Special thanks to Jason Saltzman and Live Data Technologies for sharing access to real-time job change data for over 88 million professionals, revealing critical trends across customer success and go-to-market teams.

Customer Success 107

Customer Success Technical Advisors Sales Hiring Scale 107

ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Sales Hacker

MAY 27, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Sean Whiteley is a three-time founder and the current CEO of Qualified, the AI pipeline automation platform purpose-built for inbound GTM teams. Thats where TriNet comes in.

Technical Review 66

Technical Review AI Search AI Scale 66

ChurnZero

MARCH 28, 2025

From my experience of leading both functions, I can offer CROs five valuable tips on how to set their CS team up for success. 1: Misaligning your customer success team is a trap. The CROs job isnt to make CS more like salesits to unlock the distinct value CS delivers and scale it. Internally, it also creates burnout.

Customer Success 52

Customer Success Scale Underperforming Technical Team Systems Review 52

User Pilot

DECEMBER 8, 2024

Free plan available for startups and small teams. Collaboration tools : Leave notes, annotate replays, and share them with your team for better alignment. Collaboration tools : Annotate, leave comments, and share sessions with your team. Console logs : Debug faster with developer-friendly error tracking tied to sessions.

Enterprise 105

Enterprise Startup Technical Review Software Review 105

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. For my money, these are the trickiest of the bunch to understand and effectively engage. Engage with your passives, find out if they’re truly only concerned with price, almost always you’ll find out that they’re not.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. A collaborator experienced in working with cross-functional teams, including engineering, design, and external partners.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Teamgate

JUNE 5, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Poor data leads to wasted time, lost revenue, and damaged customer relationships. Establish Data Rules : Assign team ownership , automate processes, and train staff regularly. Bad data leads to bad outcomes."

Underperforming Technical Team 52

Underperforming Technical Team Scale Data Sales Hiring 52

Sales Hacker

JUNE 20, 2025

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ to scale their companies and careers. Engage venture networks (the right way) VC talent teams can be a cheat code (and of course, we’re a little bias). Stay top of mind: Engage with their content, send thoughtful notes. What do you specialize in?

Sales Hiring 99

Sales Hiring Sales Recruiting AI Search Scale 99

FastSpring

MARCH 6, 2025

And then they feel bad about the plugin. You have two completely different customers, but… Jesse Paliotto (17:40) Yeah, you’re get negative word of mouth because the experience was so bad with it. It might be a super product, it might be great, but they just don’t put it on the right place or don’t use it right.

Payment Methods 146

Payment Methods Business Payment Solutions SaaS Payments 146

User Pilot

MARCH 23, 2025

million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). Why aren’t app users engaging with it more? What is app engagement? What are app engagement metrics?

Mobile 59

Mobile Underperforming Technical Team Engagement Metrics 59

User Pilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. The app isnt engaging: A lack of engaging features can get users to ditch your app for a competitor. Complex onboarding: 74% of users abandon an app after a poor onboarding experience.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52