Sat.Oct 21, 2023 - Fri.Oct 27, 2023

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Are We Back to a 6x World?

SaaStr

So I’m pretty bullish on SaaS overall, and have been for quite some time ? And I’ve even been bullish the past 18 months, even with the headwinds some have seen: Sure growth is down at top Cloud leaders, but it’s still strong in absolute terms The best SaaS and Cloud startups that solve real, big problems are still exploding The U.S. economy overall remains very strong Many Cloud and SaaS leaders from Salesforce to Samsara to Monday have resumed hiring Secular trends still favo

Cloud 244
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How to Leverage Webinars to Drive Engagement in SaaS

User Pilot

A primary goal of customer success teams at SaaS companies is to drive user engagement. Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product. Of all the tools at your disposal, webinars are particularly effective at accomplishing this goal.

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When Should Sales vs Customer Success Own a Renewal with Sam Yang

Predictable Revenue

We talked to Sam Yang about the relationship between Customer Success and Sales, specifically, who should own the deal and when. The post When Should Sales vs Customer Success Own a Renewal with Sam Yang appeared first on Predictable Revenue.

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AI Reaccelerating Cloud Growth

Tom Tunguz

Yesterday, both Google and Microsoft announced their earnings for their cloud businesses. I’ve been tracking the growth rates of these companies and product lines for the last 18 months to develop a broad gauge of enterprise buying patterns after the downturn. In the chart, it’s immediately evident that Mongo has seen dramatic increase in growth rate last quarter.

AI Search 282
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Provide Real Value in Your Applications with Data and Analytics

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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Unifying the customer experience: How Schneider Electric creates a shared vision for success

Totango

Brent Cogswell, Head of Customer Success at Schneider Electric, shares the organization’s principles and milestones for building a customer success strategy that unites the company and their customers around a shared mission. “It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.

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Where are the opportunities for new startups in generative AI?

Point Nine Land

Sharing our mental model on gen AI in SaaS Over the past twelve months, like many others, I’ve been diving deep into generative AI and its implications for SaaS companies, as well as what it means for us as early-stage SaaS investors. I’ve already shared some of my thoughts before (e.g., here , here , here , and here ), and Louis Coppey summarized his learnings exploring GPT/LLMs in this great post.

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CRM Tools Don’t Have To Be Scary

Nimble - Sales

In the world of business operations, CRM systems stand as guiding beacons, promising enhanced customer engagement and streamlined processes. But as the shadows lengthen, we delve into CRM horror stories, inviting you into an eerie realm. Take caution of these spooky tales of CRM nightmares. Navigating CRM Nightmares: Tales from Businesses Before Discovering Nimble CRM […] The post CRM Tools Don’t Have To Be Scary appeared first on Nimble Blog.

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CRM Reporting Doesn’t Have To Be Hard. Read These 8 Tips

Nimble - Sales

In today’s fast-paced business world, Customer Relationship Management (CRM) systems play a pivotal role in managing and nurturing customer relationships. CRM tools provide businesses with a wealth of data and insights, but harnessing this information effectively is a challenge many face. The solution lies in mastering CRM reporting, and the good news is that it […] The post CRM Reporting Doesn’t Have To Be Hard.

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4 Ways to Keep Your Tech Staffing Costs Under Control

TurnKey Labs

Finding the right talent is a paramount challenge for businesses striving to remain competitive. Yet, the quest for exceptional tech professionals is often fraught with rising costs, high turnover rates, and a persistent need to adapt to the growing demand for remote work.

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Unlock the Secrets: How These Top SaaS Leaders are Transforming Payments into Profit

Speaker: Speakers: Robin Eissler, BoosteHub & Cory Benn, PracticeSuite

Join us for an exclusive session with Robin Eissler from BoosteHub and Cory Benn from PracticeSuite as they reveal their secrets to leveraging payments within their SaaS platforms. Discover how they seamlessly switched from Stripe to Usio and created more stickiness by offering more solutions. Learn how they increased their company valuation by up to 300% and generated over $700,000 in additional revenue.

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The 5 Types of Dialers for Call Centers + When To Use Each

The Daily Egg

Call center dialers are integral tools of efficient call centers. They automate the dialing process so that agents can connect with more. The post The 5 Types of Dialers for Call Centers + When To Use Each appeared first on The Daily Egg.

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Dear SaaStr: What Are The Worst Realities of Being An Entrepreneur?

SaaStr

Dear SaaStr: What Are The Worst Realities of Being An Entrepreneur? The worst reality, which is also part of what makes entrepreneurship so visceral — is the true feeling of Failing With 100% Responsibility. It often doesn’t leave you until $20m, $30m ARR, or sometimes much later, even in SaaS. I remember interviewing Todd McKinnon, founder CEO of Okta (now at $2B+ ARR), saying it wasn’t until $30m ARR or so he felt they weren’t going to fail : You will never, ever feel Failin

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Gas Gas Revolution

Tom Tunguz

In 2021, Amazon announced they had reduced prices on Amazon Web Services 107 times since launch. This drop in prices has grown AWS into a $90b revenue business in 17 years. As storage & compute became less expensive, the economic viability of new use cases became increasingly apparent & developers built software on the cloud. The same cost-reduction phenomenon is occurring with blockchains, though it’s not nearly as well publicized.

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Clouded Judgement 10.27.23 - Cloud Giants Report Q3 '23

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Cloud Giants Report Q3 ‘23 Not a great signal for software this week from the Cloud Giants (AWS, Azure and Google Cloud)…After Q2 (3 months ago), the tone from the Cloud Giants around optimizations was largely: optimizations have started to ease, and net new workloads have picked up.

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Secure SaaS Success: Embedded Finance as a Competitive Advantage

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

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Senuto Review

The Daily Egg

Are you struggling to make sense of SEO analytics for your website? Senuto attempts to help decipher the numbers, giving you a. The post Senuto Review appeared first on The Daily Egg.

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5 Interesting Learnings From Freshworks at ~$600,000,000 in ARR

SaaStr

So we last checked in with Freshworks at $400m in ARR. Fast forward to today, and last quarter they crossed an incredible $560,000,000 in ARR growing 20% on a constant currency basis. That should put them at about $600m ARR today! 5 Interesting Learnings: #1. Bigger Customers Keep Growing, But SMBs Have Slowed A common theme across tech today. Freshworks has 51,700 customers at around $2k ARR, with a quick close of just 25 days.

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Top 10 Trends in Data & AI at the Impact Summit

Tom Tunguz

On November 8th, I’ll share my 10 Top Trends in Data & AI at the IMPACT Summit. Last year, I covered 9 topics: Cloud data warehouses will process 75% of workloads by 2024. Data workloads segment into in-memory, cloud data warehouse, & cloud data lakes. Metrics layers unify the data stack. LLMs change the roles of data engineers. WASM becomes an essential component of web applications.

Trends 221
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Cyber Weekend Benchmarking Data: 2023 SaaS and Software Holiday Spend Report

FastSpring

Q4 sales numbers usually outperform the rest of the year thanks to year-end holidays and their associated shopping cycles — but how much does that trend carry over into software and SaaS sales? And does it improve B2B sales too, or is it more just a B2C advantage? FastSpring serves as a merchant of record for over 3500 companies that use our platform every day to sell digital products globally.

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Solving the Payments Puzzle: What SaaS Pros Need to Know

From emerging payment technologies to the importance of intuitive software design, the world of embedded payments is rapidly evolving. How do you stay ahead while serving up what merchants really want in your software offerings? The Merchant Insider report is here to help, offering unique insights into the merchant perspective. It analyzes responses from over 500 merchants in the U.S. and spans key industries, so you can understand the challenges, preferences, and expectations that are shaping s

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Back4App Review

The Daily Egg

Building an app can be laborious and time-consuming. It’s even harder if you start your backend development from scratch. With Back4App, you. The post Back4App Review appeared first on The Daily Egg.

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My App Stack: Chandar Pattabhiram, CMO at Coupa

SaaStr

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. I always learn a lot from these — they are in essence a best practices list from each leader. Last week we had a great one with Robby Allen, Chief Revenue Officer at AgentSync, check it out here. This week we have Chandar Pattabhiram, CMO at Coupa!

AI Search 265
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15+ Tips to Grow On YouTube Shorts

Buffer Resources

The beauty of short-form video is that it allows anyone to become a creator. With a phone and the Internet, you can start growing a platform for yourself. The other side to this, however, is that the bar for quality has been reduced, and you’ll need to put in extra effort to see meaningful growth.  This is as true for YouTube Shorts as for any other platform.

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The 9 Worst Sales Mistakes Founders Should Avoid

Point Nine Land

P9 Panel on Hiring Sales Leaders — Founders Summit 2023 “You are going to fire your first sales manager!” — A lesson too many founders learn the hard way. We recently hosted the Point Nine Founders Summit, featuring several panels and presentations from founders, CFOs, COOs, and sales execs on building early sales teams and hiring your first successful sales leaders.

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Deliver Mission Critical Insights in Real Time with Data & Analytics

In the fast-moving manufacturing sector, delivering mission-critical data insights to empower your end users or customers can be a challenge. Traditional BI tools can be cumbersome and difficult to integrate - but it doesn't have to be this way. Logi Symphony offers a powerful and user-friendly solution, allowing you to seamlessly embed self-service analytics, generative AI, data visualization, and pixel-perfect reporting directly into your applications.

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useArtemis Review

The Daily Egg

From determining the best ways to connect with prospects to finding accurate contact information, sourcing quality leads can take a ton of. The post useArtemis Review appeared first on The Daily Egg.

Sales 258
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How to Navigate Strategic Change for Growth with SaaStr CEO and Founder Jason Lemkin (Video + Podcast)

SaaStr

Welcome to Part Two of SaaStr founder and CEO Jason Lemkin’s Ask Me Anything session at this year’s SaaStr Annual. Catch up on part one here , where he deep dives into what he really thinks about AI, Sales and lead Gen for SaaS in 2024. Jason re-takes the stage in Part 2 of the series to answer questions about the right time is to invest in a new product line, building vertical vs. horizontal, multiples in 2024, and much more.

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How I've Grown To 6 Figures In 3+ Years As A Content Agency Owner

Buffer Resources

I never thought I’d own a business. I also never thought I’d be able to make a living from writing. Yet here I am, with a (small) content marketing agency, selling services to companies, including series A startups and tech enterprises, and making a six-figure dollar income each year.  All this because I stumbled onto writing for a living accidentally.

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PLG for Enterprise: Best Practices for Scalable Business Growth

User Pilot

PLG for enterprise? Is this even possible to make it work? This is the main question that the article tackles. We look at how you can combine the two seemingly incompatible worlds and examine examples of companies that have managed to achieve this. Let’s get right to it! TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth.

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Consumer Subscribers: The Top 5 Ways to Monetize

Learn effective Consumer subscriber monetization strategies with iolo’s guide. Designed for consumer product managers, discover actionable insights and practical tips on upselling premium features to your consumer customers, and more. Sharpen your monetization tactics and unlock new revenue streams. Download your copy and start expanding your business today!

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SEOPress Review

The Daily Egg

Bloggers, small business owners, and marketing teams understand the importance of optimizing your website for search engines. With so many different tools. The post SEOPress Review appeared first on The Daily Egg.

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Dear SaaStr: Why Do So Many SaaS CEOs Get Fired?

SaaStr

Dear SaaStr: Why Do So Many SaaS CEOs Get Fired? I think this is a bit of a misnomer. I’ve been investing for 10 years, across multiple billion+ outcomes, and only seen 1 founder “fired” in my portfolio, and one who the biggest VC suggested they step down. And even there — the founders in the end came to the same conclusion, and remained on the board.

SaaS 256
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How an EOR Can Keep you GDPR Compliant in 2023

Scytale

In 2023, GDPR continues to play a vital role in protecting personal data worldwide. As a data privacy framework, it focuses on safeguarding personal information and enforces strict rules for data management. For successful implementation, it requires cooperation and trust between Employer of Record services and their clients and a deep understanding of the guidelines for implementation.