Sage Intacct
SEPTEMBER 28, 2022
Knowing how to spend effectively in turbulent markets is an art and a science. Accounting software can automate the "scientific" aspects for maximum speed, accuracy, and effectiveness.
SaaStr
SEPTEMBER 28, 2022
Dear SaaStr: What do you look for when hiring a VP of Product for a B2B SaaS? In particular, the dilemma I’m facing is hiring between a SaaS expert or a target market expert. First, I’d go for a SaaS expert over a domain/target market expert in just about any senior hire — VP Product, VP Sales, VP Marketing. The general reason is this: we overvalue domain expertise.
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Zuora
SEPTEMBER 28, 2022
Beginning at our Zuora office in London and ending at the Paris office, 15 ZEOs undertook the challenge to bicycle […]. The post Three days. 420 kilometers. Fifteen ZEOs propelled with pedals and perseverance. appeared first on Zuora.
SaaStr
SEPTEMBER 28, 2022
It’s not just you. SaaS is getting more expensive, for a variety of reasons. HubSpot for example, which has been very judicious on holding the line on pricing and ACVs, raised prices 12% for the first time since 2018 — albeit only on new customers: Slack also similarly did its first pricing increase in history recently, of about 10%: Prices are going up in SaaS.
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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
Sales Hacker
SEPTEMBER 28, 2022
Customers are coming into the sales process more and more educated, but many organizations are stuck running the same play for everyone. Join Jake Dunlap (Founder & CEO of Skaled) to learn how companies are adapting their B2B processes to this new world—where people are coming in with very different expectations and levels of education. Guest: Jake Dunlap – Founder + CEO of Skaled.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
ChurnZero
SEPTEMBER 28, 2022
This is a guest article written by Todd Eby , founder and CEO of SuccessHACKER. In the business landscape today, Customer Success is a bit of an outlier. It’s newer when compared to more established departments like sales and marketing. It’s quickly growing and best practices are still emerging and changing. One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof.
Agile Payments
SEPTEMBER 28, 2022
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IT World
SEPTEMBER 28, 2022
GoTo has launched a new co-browsing capability within its contact center, giving agents the ability to securely assist their customers within their web browser and provide more effective help via a single communications and support solution. Most commonly used in customer service scenarios to improve online conversions and experiences, by having co-browsing software in place, agents and customers can collaboratively “browse” a website, web application or mobile app together in real time.
Andreessen Horowitz
SEPTEMBER 28, 2022
It’s been a little over a decade since Marc Andreesen famously declared that software was eating the world. He was right. Now, we’re in a new phase: There is powerful software everywhere we look, and we’ve been consuming it without much regard for the long-term effects. So much so that, today, we’re faced with an. Read More. The post Did We Overeat on Software?
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
IT World
SEPTEMBER 28, 2022
Apple CEO Tim Cook wants to see more diversity in the tech industry, saying there are “no good excuses” for the continued lack of women in the world’s tech firms. Diversity is good for busines s. This is not an outlier position. Cook is making what is becoming a widely accepted argument that diversity within a business makes that business better. Decisions made and executed by diverse teams deliver better results, as many surveys, such as this one and this one , have found.
BitPay
SEPTEMBER 28, 2022
The fashion industry is always looking ahead for the next big thing. Now, many brands are finding it in crypto. Learn why crypto is being used inside boutiques and online, and why it's here to stay. Three fashion icons that accept crypto payments These forward-thinking fashion brands and retailers are laying the foundation for a world where digital payments are not only normal, but the standard.
IT World
SEPTEMBER 28, 2022
Jamf opened its annual JNUC event for Apple admins today with a slew of announcements focused on device management and security, a new Jamf Trust app, further information on its recently announced ZecOps deal and other updates likely to be of interest to Apple IT professionals. The company also committed to supporting Microsoft Device Compliance on Macs later this year, with support for Google’s context-aware zero trust framework (BeyondCorp) on iOS devices in early 2023.
30 Day Leadership
SEPTEMBER 28, 2022
Being a Director in a B2B business is no easy task…. In a startup, you are responsible for everything in your department…. Strategy, execution, personnel, project and client management, etc. In a larger organization, you are primarily responsible for the performance of your team as the organization has systems, teams, and people in place to take care of everything else….
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
IT World
SEPTEMBER 28, 2022
The COVID-19 pandemic dramatically changed the way people work, as working from home became the rule rather than the exception. Moving forward, many companies are continuing to support 100% remote workforces, or they’re adopting a hybrid work model, with some employees working in the corporate office, some working at home, and many splitting their time between the two.
Upscope
SEPTEMBER 28, 2022
Customer support, onboarding and sales has plenty of moments of tension, confusion and irritation. You can now turn every moment into an opportunity for a great customer experience. How? Do the equivalent of teleporting over and sitting next to them to show them your service, rather than talk at them. Let's say a client has a question about your online service It could be a support request about how to navigate the site.
SaaS Metrics
SEPTEMBER 28, 2022
Data sampling isn’t the optimal way to analyze website traffic. Even though we still follow this technique, we cannot escape its downsides. Whether you’re at the top of the tower or just growing on the internet, you need to know that there are options. Here we’re going to see 5 ways you. Read more. The post Avoid The Downsides Of Data Sampling In Analytics With These 5 Steps first appeared on SaaS Metrics.
OceanX
SEPTEMBER 28, 2022
FedEx. With dissatisfaction still echoing amongst its Ground network contractors, FedEx Express pilots and crew members held an informal picket in front of the New York Stock Exchange on Monday. The pilots are frustrated over the lack of a contract, which has been under negotiation since May 2021. This news follows last week’s announcement where FedEx pulled their full-year guidance and is projecting fiscal quarter earnings well below previous expectations.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
CloudKettle
SEPTEMBER 28, 2022
Last week, we had 7 (SEVEN!) team members on the ground at Dreamforce in San Francisco. We are sure that there will be some excellent wrap-ups about all the coolest new features and product releases (like this one and this one), but we wanted to share with you the favourite moments from our team that […]. The post 2022 Dreamforce Highlights appeared first on CloudKettle.
BetterCloud
SEPTEMBER 28, 2022
Since the beginning of the pandemic in 2020, Zoom is now a mainstay of the modern workplace. Today’s Zoom use stats are staggering: there are now over 500,000 business customers , who hold over 3.3 trillion minutes of meetings every year. And let’s not forget webinars—there are now 45 billion minutes of them hosted on Zoom every year now. With IT now responsible for administering and managing hundreds of Zoom accounts, that can add up a lot of tickets.
SmartKarrot
SEPTEMBER 28, 2022
Role: VP, Customer Success Location: San Francisco, CA, US (Remote) Organization: Panther As a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology. Define a comprehensive strategy that focuses on driving measurable results for the customers. Prioritize programs and investments that help customers increase their ROI from Panther.
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