Wed.Dec 21, 2022

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5 Interesting Learnings from Adobe at $18 Billion in ARR

SaaStr

So we focus more on the newer up-and-coming public SaaS companies in this 5 Interesting Learning series, from Datadog to Zoom to Snowflake to Monday and Shopify. But Adobe’s a good one to examine right now. Why? They aren’t seeing any decline in their business at the end of 2022. None. At almost $18B in ARR, it’s still growing an impressive 15% year-over-year on an FX-adjusted basis.

Scale 293
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The Complete Guide to Online Customer Research

Neil Patel

Are you looking for a new way to understand your customers ? Do you know where they spend their time online, their average annual income or revenue, and their most significant problems relevant to your solution? How about how they like their coffee? (OK, that last one may be excessive.). Considering all the data you hold, you probably think you know your customers pretty well.

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Dear SaaStr: What Were Aspects of Your Startup That Were Easier Than Anticipated?

SaaStr

Dear SaaStr: Dear SaaStr: What Were Aspects of Your Startup That Were Easier Than Anticipated? The part I didn’t originally get as a first-time SaaS founder was how relatively easy is it to grow exising accounts and account size if your customers are happy. 120% NRR: Your revenue doubles in 5 years even with no new customers. 110% NRR: Your revenue doubles in 8 years even with no new customers. 100% NRR: Your revenue stays the same with no new customers. — Jason Be Kind Lemkin  (@jasonlk)

Startup 284
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Buffer’s Top Social Posts of 2022 (And Why Our Social Media Manager Thinks They Did So Well)

Buffer Resources

It’s the end of the year, which means it’s time to reflect on all the work you’ve done in 2022 and decide if you should make any changes going into the new year. I’m Mitra , the social media manager here at Buffer, and this is my first blog post! Today I’m sharing Buffer’s top performing social posts from each platform and will give you an analysis into why I think these posts performed so well.

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Build the Case: Quantify the Real Costs of In-House Testing and QA Gaps

Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.

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Scaling for the Enterprise: Top 5 Lessons on the Upmarket Journey with Airtable CEO Howie Liu and Coatue Management General Partner Caryn Marooney (Pod 618 + Video)

SaaStr

If you run a successful, scalable business, the word “enterprise” will inevitably come up at some point—and for good reason. To survive, businesses need to evolve, and creating an enterprise offering for customers is part of the evolution of a business. Adding the world’s largest businesses to their customer rosters is a massive goal from the beginning for many SaaS companies.

Scale 245

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The top five Customer Success webinars of 2022 from ChurnZero

ChurnZero

2022 was a tireless year. If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. We’re only human and dealing with a torrent of media, distractions, deadlines, personal issues, and everything in between.

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Warming up: Frontegg named a Leader in multiple categories in G2’s 2023 Winter Awards

Frontegg

G2’s Winter 2023 Reports are here and we are thrilled to announce that Frontegg has been awarded a total of 42 badges including Leader rankings in the CIAM (Customer Identity and Access Management) category for Best Support, Easiest To Do Business With, and Highest User Adoption amongst many others. This quarter new records were set thanks to our customers and their amazing feedback as well as growing momentum in the User Management space that helped us earn the Momentum Leader badge.

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As China pushes its digital currency plans, the US falls behind

IT World

China’s digital yuan project, a blockchain-based cryptocurrency for consumer and commercial finance, can no longer be considered a pilot. That’s the assessment by economic and cryptocurrency experts. Those experts have been monitoring efforts in China and other countries developing and piloting central bank digital currencies (CBDCs) with the aim of establishing a blockchain-based virtual cash that is cheaper to use and faster to exchange, both at home and across international borders.

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9 Sales Productivity Tips to Blast Through Sales Deficiency

CloseSaaS

Sales productivity can be a pretty nebulous term. It’s an expression that’s taken on various different roles, definitions and interpretations over the years as new tools, methodologies, and techniques come to redefine modern selling with increasing regularity.

Sales 52
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What’s New in Apache Airflow® 3.0—And How Will It Reshape Your Data Workflows?

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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Why it makes sense for Apple to join the ‘Fediverse’

IT World

Vivaldi and Mozilla, two of the world’s browser makers, will host their own Mastodon servers. Why should others, including Apple, Google, and perhaps your own company follow suit? At its simplest, it’s about controlling the brand message. Toward trusted social networks. The nature of the ActivityPub protocol that drives Mastodon is that an individual company can set up a server (an "instance") and federate with the rest of the network to provide a social networking service.

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Supporting Nonprofits through our Sustainability Subscribed Program

Zuora

We believe businesses can and should be a force for good and Zuora’s success is directly linked to our communities. […]. The post Supporting Nonprofits through our Sustainability Subscribed Program appeared first on Zuora.

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How Dubb Platform Works, How to Create Videos, Customize and Distribute Them and Use Cases

Dubb

In this recap from a Dubb Support video, we are going to discuss how the Dubb platform works, how to create videos, and how to customize and distribute them. This is a great post if you are just hearing about Dubb or if you want to get the most out of the work that. The post How Dubb Platform Works, How to Create Videos, Customize and Distribute Them and Use Cases appeared first on Dubb Blog.

Mobile 52
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Our Top 5 Customer Success Blog Posts Of 2022

Valuize Consulting

2022: A Year Of Unpredictable & Accelerated Evolution. 2022’s impact on the SaaS industry was significant, deeply impactful, and turbulent. As technology companies adapted to the array of challenges over the past year, many organizations re-examined what customer success means in today’s environment. Faced with a decelerating economy for the foreseeable future, leaders are moving away from the growth-at-all-costs mindset and focusing instead on efficiency.

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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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All You Need To Know About Dubb – Next Level Video Texting App

Dubb

Evolving technology has impacted every sphere of our life. Right from the way to work, think, or communicate with each other. Today we need not exchange letters or plain text. We have a visual medium at the tap of a finger. It delivers all you need to know most conveniently. After all, it's easier. The post All You Need To Know About Dubb – Next Level Video Texting App appeared first on Dubb Blog.