Tue.Jul 12, 2022

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It’s Time to Confront Reality: Monitoring Customer Health

Totango

It can be really easy to overlook signs that may indicate something is wrong. That illuminated Check Engine light in your car, that slight ache in your tooth when you drink something cold, or that persistent feeling of exhaustion that you just can’t seem to shake. Then one day, your car won’t start, your dentist identifies the need for a root canal, and your nutritionist recommends more iron in your diet.

Churn 106
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Dear SaaStr: What’s The #1 Biggest Fear For Most Founders?

SaaStr

Dear SaaStr: What’s The #1 Biggest Fear For Most Founders? In the earliest days, your #1 fear is business failure, going under. Not building something anyone will buy. Running out of money. This fear, though, is highly actionable. You scramble, you hustle, you find a way … or you don’t, and blink out of existence. Another start-up that came and went.

Branding 305
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The Missing Letter from the English Alphabet

Tom Tunguz

Before the Second World War, King George journaled the end of Neville Chamberlain’s term as prime minister: “I accepted his resignation, & told him how grossly unfairly I thought he had been treated, & that I was terribly sorry that all this controversy had happened. … I sent for Winston & asked him to form a Government. This he accepted & told me he had not thought this was the reason for my having sent for him.”.

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Best Automated Answering Services For Small Businesses Compared

The Daily Egg

Some phone calls to your small business don’t require a receptionist for help. An automated answering service can often answer a lot. The post Best Automated Answering Services For Small Businesses Compared appeared first on The Daily Egg.

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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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What is omnichannel support?

Intercom, Inc.

Omnichannel support is a customer service approach that offers customers seamless support across multiple distinct channels. . Omnichannel support is intentionally integrated, retaining important customer data and ensuring a consistent customer experience across various channels and touchpoints. . “Omnichannel support treats customer service touchpoints across different channels as one continuous experience” For instance, if a customer calls a customer service line by phone, omnichan

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5 Tips for Building the Ideal FinTech Stack

Sage Intacct

The SaaS finance tech stack is one of the most powerful tools for a company's accounting department. Simply put, a fintech stack is the automation that Controllers and their teams use to optimize and streamline your accounting workflow in billing, invoicing, payables, and reconciliations.

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How to Make Sure You’re Always Working Your Biggest Possible Deal

Sales Hacker

Rapidly changing economic and market conditions are causing chaos with your sales plans and increasing the frequency of your planning cycles. To prioritize and focus on the best paths to achieve revenue, use account scoring to more accurately size your opportunity potential. We’ll use this time to walk through the process of defining the top five metrics for your organization to use moving forward.

Metrics 95
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Where, oh where are the new hires?

IT World

According to the National Federation of Independent Businesses (NFIB), half of US small-business owners said they had open positions they couldn’t fill this June. But look at it this way: that’s better than May 2022, when it was more than half. That, by the way, was a 48-year record high. Sure, inflation is eating our lunch, and we may be on our way to a recession, but workers still aren’t coming into the workforce.

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Breaking Through to the Top: Lessons to be Learned from Four Women Leaders

Sales Hacker

Do you find yourself wondering if you can even “make it” in sales? The perception of sales is evolving, but many still think it’s a club filled with used car salespeople ( we’ve got some work to do). If you’re considering a career in sales (especially a leadership position), it’s essential to know that success is possible despite the challenges. These women are here to share their journey, challenges and offer advice and tips on how to overcome obstacles while growing your sales career and raisi

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Mastering Apache Airflow® 3.0: What’s New (and What’s Next) for Data Orchestration

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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Word for Microsoft 365 cheat sheet: Ribbon quick reference

IT World

This download accompanies our Word for Microsoft 365 cheat sheet. See that article for detailed information on how to get the most out of Word for Microsoft 365/Office 365 in Windows.

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Sales Enablement: The Underrated Cog of Enterprise Commercial Engines

Andreessen Horowitz

Sales enablement —the strategic use of people, processes, and technology to improve sales productivity and increase revenue — is the (usually) missing key for sales organizations that want to evolve beyond a handful of overachievers and into a well-oiled, agile, and high-performing commercial machine. Along with go-to-market — how an organization engages with customers to.

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Apple’s Car ride (likely) shows augmentation beats automation

IT World

Apple has always said it tries to put the human at the center of everything it does. It is likely discovering that it must do the same thing with Apple Car for a simple reason: human augmentation beats human replacement through automation. Here’s why. People remain smarter than machines. The Information reports challenges involving the Apple Car project.

AI 78
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How to Calculate CAC Payback Period with Variable Revenue

The SaaS CFO

SaaS pricing and revenue models are evolving and so must traditional SaaS metrics. If we don’t adapt metrics formulas for our revenue streams, our metrics output will be incorrect and misleading. The CAC payback period is one of my favorite metrics. However, it will lead you done the wrong path if you have subscription revenue […]. The post How to Calculate CAC Payback Period with Variable Revenue appeared first on The SaaS CFO.

Revenue 76
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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Bringing Business and Technical Skills Together as a Leader with Craig Blum

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. Podcast highlights: 0:26 - Craig's background - Craig explains his role at Midaxo. 2:46 - Merging of companies and ideas - What did Craig gain from the company merger that he wishes he had access to before?

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Handle Objections by Showing Clients what they're Buying

Upscope

All the "handle objections" advice for sales teams, loan officers, insurance agents and realtors involve clever use of words but many clients need to see what they're buying. New technology flips the tables by letting you do exactly that and when you do, you get trust, deeper conversations, faster understanding of the value and more belief in your expertise.

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Bringing Business and Technical Skills Together as a Leader with Craig Blum

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. Podcast highlights: 0:26 - Craig's background - Craig explains his role at Midaxo. 2:46 - Merging of companies and ideas - What did Craig gain from the company merger that he wishes he had access to before?

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10 SaaS tools you can use for extracting data

SaaS Metrics

Data extraction includes procuring data from a source and moving it to a new context, cloud-based, or a mix of both. Generally speaking, it’s the first step of the ETL process of extraction, transformation, and more. Data will always undergo a processing stage in order that it’s used for future analysis. You. Read more. The post 10 SaaS tools you can use for extracting data first appeared on SaaS Metrics.

Data 52
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Handle Objections by Showing Clients what they're Buying

Upscope

All the "handle objections" advice for sales teams, loan officers, insurance agents and realtors involves clever use of words but with many clients, they need to see what they're buying. New technology flips the tables by letting you do that and when you do, you get trust, deeper conversations, faster understanding of the value and more belief in your expertise.

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Improve Sustainability In Your Business With These Four Steps

SaaS Metrics

Sustainability is one of those words that seems to be everywhere right now. So many different companies are talking about committing to it, but how many are making good on that promise? It is easy enough to understand the basic principles of why sustainability is important, especially in this period as the. Read more. The post Improve Sustainability In Your Business With These Four Steps first appeared on SaaS Metrics.

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How to Hire A Great VP Sales: The Full Video and Transcript

SaaStr

SaaStr is Turning 10! As part of that, we wanted to look back at some of our most iconic content and sessions. One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). It turned out to be a great early SaaStr event, with the maximum 250 capacity hit days earlier and a lot of folks didn’t get to attend.

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What is Loyalty Loop?

SaaS Metrics

In business, loyalty is often defined as a relationship between a customer and a brand. Most businesses aim to develop and maintain loyal customers who continue buying their products or services over time. A customer who buys from the same company repeatedly over time can be considered loyal to that company. A. Read more. The post What is Loyalty Loop?

Metrics 52
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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Start-Up consalio gewinnt Top Executives von Signavio als Investoren

The SaaS Garage

B2B SaaS Start-Up consalio schließt die Pre-Seed Runde ab und gewinnt Top Executives von Signavio als Investoren für seine Advisor Spend Management Lösung Duesseldorf, July 12, 2022 ( UNITEDNETWORKER ) — Consalio. Das Düsseldorfer Start-Up consalio hilft Firmen dabei, den Überblick über ihre externen Beratungskosten zu erhalten. Mit Hilfe intelligenter Reports können Aufwände für Beratungsleistungen regelmäßig analysiert werden.

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What is the difference between Moment of Truth (MOT) and Moment of Joy (MOJ)?

SaaS Metrics

Moment of truth (MOT) is a concept in marketing that refers to the instant when a customer decides whether or not to buy a product. It can also be referred to as the point of purchase. The term was originally used by retailers and wholesalers but has since been adopted by many. Read more. The post What is the difference between Moment of Truth (MOT) and Moment of Joy (MOJ)?

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