Tue.Oct 12, 2021

How support leaders can empower their teams to satisfy, delight, and retain customers


As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team.

5 Top Customer Success Talks at SaaStr Annual 2021


Getting customer success right is one of the most powerful levers in SaaS: Upsell + expansion with existing customers costs 62% less than acquiring new customers ($0.63 upsell + expansion CAC vs $1.67 new customer CAC, per KeyBanc 2021 Private SaaS Company Survey ).


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7 Easy Steps to Start an LLC in Wisconsin

The Daily Egg

Starting a limited liability company (LLC) in the state of Wisconsin provides a number of benefits for business owners, including simplifying the. The post 7 Easy Steps to Start an LLC in Wisconsin appeared first on The Daily Egg. Startup

Edge computing: The architecture of the future

CSO Magazine

To fully digitize the last mile of business, you need to distribute compute power where it's needed most -- right next to IoT devices that collect data from the real world

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The Ultimate Guide to Creating a Strong and Effective Value Proposition

Speaker: Robin Zaragoza, Product Coach and CEO of The Product Refinery

Join Robin Zaragoza, product coach and CEO of The Product Refinery, as she shares tips on how to create a powerful Value Proposition that keeps your customer at the heart of your product development process.

5 Easy Steps to Start an LLC in Utah

The Daily Egg

Starting an LLC is a relatively complex process. Add to that the fact that every state has its own particular requirements, and. The post 5 Easy Steps to Start an LLC in Utah appeared first on The Daily Egg. Startup

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The World Needs a New Protocol for Global Travel

Andreessen Horowitz

Excerpted from MOVE: The Forces Uprooting Us, by Parag Khanna. Copyright © 2021 by Parag Khanna. Excerpted with permission by Scribner, a division of Simon & Schuster Inc., for Future by a16z. The Great Lockdown of 2020 was also a Great Reset.

Google rolls out new Workspace app integrations, security features

IT World

Google added new app integrations and security capabilities to its Workspace productivity suite on Tuesday ahead of its Cloud Next virtual event. The Workspace Marketplace now has 5,300 third-party apps that users can integrate with the various Workspace tools, Google said.

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Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards


Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. Your Customer Success program is a telling datapoint when comparing great companies apart from their peers.

iPhone SE 2022: Apple reads the room

IT World

When it comes to the next iPhone SE, recent speculation suggests Apple is reading the room. It knows we’re facing a period of deep global economic uncertainty and seems to recognize the changing nature of consumer culture in crisis. iPhone SE 2022 to be the ‘cheapest 5G iPhone ever’.


How Customer-Centric Feedback Loops Can Evolve Your Product Process

Speaker: Nickey Skarstad, Director of Product at Duolingo

Join Nickey Skarstad, Director of Product at Duolingo, as she discusses why it’s important to actively gather customer feedback, how to build customer feedback loops into your product planning, the best ways to decipher different types of feedback, and different frameworks for how/when to apply feedback processes.

Investing in EngFlow

Andreessen Horowitz

Build is one of the most foundational tools for software engineering. Traditionally, it is the step in software development that takes the files written by engineers and compiles them into machine runnable code, but build has become so much more.

The cutting edge of healthcare: How edge computing will transform medicine

IT World

Children’s Health of Orange County , a California-based pediatric healthcare system, is working with other medical institutions to gather clinical images — MRIs, echocardiograms, and the like.

PODCAST 182: Build a Sales Team from the Ground Up with Michelle Pietsch

Sales Hacker

In this episode of the Sales Hacker Podcast, we have Michelle Pietsch , VP of Revenue at Dooly , which streamlines sales workflow and saves reps 5+ hours per week. Join us for a standout conversation on building sales teams from the ground up at high-growth startups. powered by Sounder.

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Oct 12 – Customer Success Jobs


Role: Vice President of Customer Success Location: Remote, United States Organization: Seamless.AI

The Role of Artificial Intelligence in Pandemic Response: Lessons Learned From COVID-19

In March 2020, the world was hit with an unprecedented crisis when the COVID-19 pandemic struck. This whitepaper reviews lessons learned from applying AI to the pandemic’s response efforts, and insights to mitigating the next pandemic.

Windows 11: A guide to the updates

IT World

On October 5, 2021, Microsoft announced the availability of Windows 11 , which began as a slow, phased rollout, expected to reach all eligible devices by the middle of 2022. But a Windows launch isn’t the end a process — it’s really just the beginning. As with Windows 10, Microsoft continually works on improving Windows 11 by fixing bugs, releasing security patches, and occasionally adding new features.


It’s Time to Automate Your Most Error-Prone Process: Reconciliation


We know that it’s that time of the year or the month again: time for reconciliation. It’s an age-old accounting practice that anyone working in the finance department is familiar with.

How to Benchmark Your OpEx Profile

The SaaS CFO

When I review a SaaS P&L for the first time, I take a high-level approach to understand the financial health of the business. I break the P&L into two sections, the “top half” and the “bottom half.” The top half contains revenue, COGS departments and our gross profit.

Preparing Data Using Tableau CRM: A Sample Recipe


Einstein Discovery (ED) is an AI-driven analytics platform that allows Users to get deeper insights and predictions out of their data, based on historical data without having to build complicated machine learning/AI models by themselves.

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AI in Manufacturing

Manufacturers want to deliver the best products on the market as quickly and ethically as possible. Learn how to solve your most urgent manufacturing and business needs with an enterprise AI platform.

Comparing Business Gas With Utility Bidder

SaaS Metrics

Many gas suppliers are out in the market today. It is undoubtedly time-consuming and stressful to find one that suits your company. But with Utility Bidder, they work with U.K’s s top suppliers to see a suitable price range for your company. Is your relationship with your present vendor going well?

What are inbound leads?


All companies face significant challenges when it comes to finding qualified leads. According to the 2019 CSO Insights by the Miller Heiman Group, 37.8% of businesses struggle with lead generation.

Fun Ways to Celebrate for Your Brother Who Is Getting Married

SaaS Metrics

Many of us share a special bond with our brothers which are irreplaceable. He loves us immensely and has his own ways of showing affection and love. He stands behind us like a rock and supports us through thick and thin. He is our best friend, mentor, and guide at the same. Read more.

SaaSOps Leaders Episode 11, Featuring Mindy Lieberman


BetterCloud CEO David Politis talks with Mindy Lieberman, VP of Enterprise Systems at Peloton.

Roadmaps Are Dead! Long Live Roadmaps!

Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture

Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.

Guest Post: Best Customer Relationship Management (CRM) For Businesses


Managing customer relationships is integral to the success of your business. After all, customers are why you are in business in the first place. That being said, managing customer relationships can be a tricky job. You aren’t talking about interacting with one person but different individuals.

7 Majestic Steps to Run an Effective Customer Experience Team Meeting


As a core leadership group working for a SaaS-based product company, running an effective customer experience team meeting is imperative. Customer experience is one of the vital components for the success of any organization. And, it is especially important for a SaaS-based company.

10 Google Secrets You’ll Want to Know

Neil Patel

Do you consider yourself a Google expert? Think you know all the ins and outs of the search behemoth? If you answered yes to either of those questions, you might be in for a surprise. Google contains myriads.

Leveraging cash flow’s multiplier effect on valuation


Most finance tools are optimized for GAAP but they can be made more effective for increasing company value by enabling better cash management, finance leaders say.

Product-Led Onboarding: How to Turn New Users into Lifelong Customers

Speaker: Ramli John, Managing Director at ProductLed and Author

Let’s face it. Today’s users are impulsive and easily distracted. They don’t have the time (or patience) to try and figure things out by themselves. They expect the product to be intuitive. Easy. And fast. Add to that a few, unfairly poor reviews and you’ll be more than just stuck. Ramli will share a simple but powerful framework to get more users to experience a product’s "Eureka!" moment and turn them into lifelong customers.