Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. The rise of automation and bots has led to some seismic changes in the career landscape for many support professionals and support leaders have had to rethink the role and structure of their teams. Being able to leverage both automated and human support has led to some incredible advancements, allowing companies to scale their support and delive

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SaaStr

OCTOBER 12, 2021

Getting customer success right is one of the most powerful levers in SaaS: Upsell + expansion with existing customers costs 62% less than acquiring new customers ($0.63 upsell + expansion CAC vs $1.67 new customer CAC, per KeyBanc 2021 Private SaaS Company Survey ). Net revenue retention rate is very predictive of your overall valuation (per Gainsight + Bessemer Venture Partners ). .

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VP of Engineering Customer Success Engineering Retention 323

The Daily Egg

OCTOBER 12, 2021

Starting a limited liability company (LLC) in the state of Wisconsin provides a number of benefits for business owners, including simplifying the. The post 7 Easy Steps to Start an LLC in Wisconsin appeared first on The Daily Egg.

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IT World

OCTOBER 12, 2021

To fully digitize the last mile of business, you need to distribute compute power where it's needed most -- right next to IoT devices that collect data from the real world.

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Payments

The Daily Egg

OCTOBER 12, 2021

Starting an LLC is a relatively complex process. Add to that the fact that every state has its own particular requirements, and. The post 5 Easy Steps to Start an LLC in Utah appeared first on The Daily Egg.

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Andreessen Horowitz

OCTOBER 12, 2021

Excerpted from MOVE: The Forces Uprooting Us, by Parag Khanna. Copyright © 2021 by Parag Khanna. Excerpted with permission by Scribner, a division of Simon & Schuster Inc., for Future by a16z. The Great Lockdown of 2020 was also a Great Reset. Thousands of entrepreneurs chose to become digital nomads, ditching San Francisco for Costa. Read More.

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IT World

OCTOBER 12, 2021

When it comes to the next iPhone SE, recent speculation suggests Apple is reading the room. It knows we’re facing a period of deep global economic uncertainty and seems to recognize the changing nature of consumer culture in crisis. iPhone SE 2022 to be the ‘cheapest 5G iPhone ever’. Apple’s anticipated iPhone SE in 2022 will be offered up as the “cheapest 5G iPhone in history.

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Andreessen Horowitz

OCTOBER 12, 2021

Build is one of the most foundational tools for software engineering. Traditionally, it is the step in software development that takes the files written by engineers and compiles them into machine runnable code, but build has become so much more. … The post Investing in EngFlow appeared first on Andreessen Horowitz.

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IT World

OCTOBER 12, 2021

Google added new app integrations and security capabilities to its Workspace productivity suite on Tuesday ahead of its Cloud Next virtual event. The Workspace Marketplace now has 5,300 third-party apps that users can integrate with the various Workspace tools, Google said. Among the newest is an integration between two of its collaboration tools, Chat and the recently rebranded Spaces (formerly Chat Rooms) , and Jira, Atlassian’s popular work management app for software developers.

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Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Baremetrics

OCTOBER 12, 2021

All companies face significant challenges when it comes to finding qualified leads. According to the 2019 CSO Insights by the Miller Heiman Group, 37.8% of businesses struggle with lead generation. Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. All of your lead generation efforts will yield two types of leads: inbound and outbound leads.

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Payment Methods SaaS Payments Payment Services Sales Hiring 98

IT World

OCTOBER 12, 2021

Children’s Health of Orange County , a California-based pediatric healthcare system, is working with other medical institutions to gather clinical images — MRIs, echocardiograms, and the like. The goal: to create a repository of images to analyze for insights that could train algorithms capable of aiding clinicians with diagnoses. Although the initiative is in its early stages, CHOC vice president and CIO John Henderson is already thinking about the technologies his organization would need to en

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Healthcare Technology 105

Sparktoro

OCTOBER 12, 2021

“What the pandemic showed is we can take marketing down to zero and still have 95% of the same traffic as the year before. So we’re not going to forget that lesson.” – Brian Chesky (via Campaign) In 2020, AirBnB cut $542 million of performance advertising spend and saw no measurable falloff in attributable sales.

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IT World

OCTOBER 12, 2021

On October 5, 2021, Microsoft announced the availability of Windows 11 , which began as a slow, phased rollout, expected to reach all eligible devices by the middle of 2022. But a Windows launch isn’t the end a process — it’s really just the beginning. As with Windows 10, Microsoft continually works on improving Windows 11 by fixing bugs, releasing security patches, and occasionally adding new features.

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

The SaaS CFO

OCTOBER 12, 2021

When I review a SaaS P&L for the first time, I take a high-level approach to understand the financial health of the business. I break the P&L into two sections, the “top half” and the “bottom half.” The top half contains revenue, COGS departments and our gross profit. The bottom half contains our operating expenses […]. The post How to Benchmark Your OpEx Profile appeared first on The SaaS CFO.

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Infinicept

OCTOBER 12, 2021

JOB DESCRIPTION Location: Denver or remote The Opportunity: Infinicept is a fast-growing, Denver-based fintech company. You will be an integral part of a small team that builds and maintains a platform that revolutionizes payment facilitation. We focus on mission-critical applications and integrations that are the engine of our business. Our systems deal with large amounts of structured data and.

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Software Engineering Payment Solutions Engineering Payments 75

30 Day Leadership

OCTOBER 12, 2021

In this episode of The B2B Leadership Podcast , best-selling author and leadership coach Nils Vinje introduces Chief Evangelist at Gainsight, Dan Steinman. Podcast Highlights: 1:14 - The first time we met in person - Nils and Dan share what the very first PULSE conference was like way back in 2013. 3:53 - Dan's role and focus at Gainsight - What does the Chief Evangelist role consist of, and how does it relate to customer success?

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Leadership B2B Customer Success Development 52

CloseSaaS

OCTOBER 12, 2021

Higher quality data = a more effective sales team. Learn about today’s top B2B data providers, including tools for larger teams like ZoomInfo and Clearbit, and tools for startups and SMBs, like VoilaNorbert, ReachHub, and UpLead. PLUS 5 steps to choose the right B2B database for your team.

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Revenue

30 Day Leadership

OCTOBER 12, 2021

In this episode of The B2B Leadership Podcast , best-selling author and leadership coach Nils Vinje introduces Chief Evangelist at Gainsight, Dan Steinman. Podcast Highlights: 1:14 - The first time we met in person - Nils and Dan share what the very first PULSE conference was like way back in 2013. 3:53 - Dan's role and focus at Gainsight - What does the Chief Evangelist role consist of, and how does it relate to customer success?

Leadership 52

Leadership B2B Customer Success Development 52

Chargebee

OCTOBER 12, 2021

We know that it’s that time of the year or the month again: time for reconciliation. It’s an age-old accounting practice that anyone working in the finance department is familiar with.

Finance 52

Finance 52

CloudKettle

OCTOBER 12, 2021

Einstein Discovery (ED) is an AI-driven analytics platform that allows Users to get deeper insights and predictions out of their data, based on historical data without having to build complicated machine learning/AI models by themselves. Einstein Discovery is known for creating sophisticated models, but the data provided must be good quality (remember: garbage in, garbage […].

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SaaS Metrics

OCTOBER 12, 2021

Many gas suppliers are out in the market today. It is undoubtedly time-consuming and stressful to find one that suits your company. But with Utility Bidder, they work with U.K’s top suppliers to see a suitable price range for your company. Is your relationship with your present vendor going well? Again, it’s. Read more. The post Comparing Business Gas With Utility Bidder first appeared on SaaS Metrics.

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Payments

Trujay

OCTOBER 12, 2021

Managing customer relationships is integral to the success of your business. After all, customers are why you are in business in the first place. That being said, managing customer relationships can be a tricky job. You aren’t talking about interacting with one person but different individuals. Sometimes that means you could use a little help. […].

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SaaS Metrics

OCTOBER 12, 2021

Many of us share a special bond with our brothers which are irreplaceable. He loves us immensely and has his own ways of showing affection and love. He stands behind us like a rock and supports us through thick and thin. He is our best friend, mentor, and guide at the same. Read more. The post Fun Ways to Celebrate for Your Brother Who Is Getting Married first appeared on SaaS Metrics.

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Metrics SaaS 52

BetterCloud

OCTOBER 12, 2021

BetterCloud CEO David Politis talks with Mindy Lieberman, VP of Enterprise Systems at Peloton. Lieberman reflects on why she shifted from academics to IT (2:29), what’s changed most about the role of IT since she began her career (8:00), where and how she finds candidates for her team (14:38), why “success” means that IT should be invisible (20:09), and how IT should be a partner to the entire business (29:46).

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SmartKarrot

OCTOBER 12, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Seamless.AI As a Vice President of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth. Define and optimize the customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation while leading a culture

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VP of Engineering Customer Success Education Strategy 19

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Revenue

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards.

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Sales Hacker

OCTOBER 12, 2021

In this episode of the Sales Hacker Podcast, we have Michelle Pietsch , VP of Revenue at Dooly , which streamlines sales workflow and saves reps 5+ hours per week. Join us for a standout conversation on building sales teams from the ground up at high-growth startups. powered by Sounder. If you missed episode #181, check it out here : Facing Adversity with a Growth Mindset.

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Sales Hiring Scale Sales Startup 83

Neil Patel

OCTOBER 12, 2021

Do you consider yourself a Google expert? Think you know all the ins and outs of the search behemoth? If you answered yes to either of those questions, you might be in for a surprise. Google contains myriads. The search giant constantly evolves its algorithms and offerings, from secret search functions to in-house SEO guides. Read on to learn more about Google’s secrets. 1.

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