SaaStr
JULY 7, 2020
We’re approaching the age of 1,000+ Unicorns and despite a global pandemic, this remains The Best of TImes in Cloud and startups in general. But there’s a quiet cautionary tale to just think about. The two latest $1b+ acquisitions weren’t quite as glamorous as they seem: Uber acquires Postmates for $2.6b. Amazon acquires Zoox for $1b.
Neil Patel
JULY 7, 2020
SEO is tough. It’s time-consuming and hard to implement. And, because of that, I have a free SEO training course and even an SEO tool to help you out. But what if you don’t have the time to go through a 21-part training series? Or what if my SEO tool doesn’t give you the step-by-step instructions you need? What other options do you have? Well, today I thought I would make your life easier by sharing 21 of my own SEO and content marketing worksheets and templates to help you get higher rankings i
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SaaStr
JULY 7, 2020
Q: What is a strategy you have employed as a software company to keep sales up during COVID-19? My favorite strategy looking across my portfolio of investments is not charging customer that right now are struggling. We did a deep dive on how this turbocharged Gorgias’s growth here, and there are many other examples I’ve seen as well: You want customers for life.
Chargebee
JULY 7, 2020
How can a SaaS business extend its cash runway, plan its runway for the upcoming quarters and avoid pitfalls?
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Zuora
JULY 7, 2020
– Full findings will be released in an official report in the coming months. Sign up here to receive the […]. The post New Survey Offers Insight Into State of Finance Amid COVID-19 appeared first on Zuora.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Nimble - Sales
JULY 7, 2020
Customer retention in 2020 isn’t easy. Between the scores of other options floating around the market and the infamously short attention span of the average shopper, locking down loyal customers takes a strategically-focused approach – and there’s one strategy that works better than others. While a lot has changed in the business world over the […].
OpenView Labs
JULY 7, 2020
Things are intense right now—and they’ve been this way for months. Intense times call for your A-Game leadership. Or, as one of my startup CEO clients said to me last week, “It’s Jedi time.”. How can you show up as the leader you want to be at this time? Protect the asset. You’re the asset. Think of yourself as an athlete and do the right kind of self-care.
SaaS Metrics
JULY 7, 2020
Telecommunication technologies have come a long way, especially with the release of the new 5G technology. 5G is the newest mobile technology with a broadband level internet connectivity module, that has the chance to change the internet landscape. Bringing various ideas, such as the internet of things, to a possible reality, 5G is a revolution in the I.T. sector.
ProfitWell
JULY 7, 2020
Imagine you're in the desert with only one bucket of water to quench your thirst. But, that bucket is filled with holes. So, you're losing water when you need it most. For SaaS companies, churn is like the holes in that leaky bucket. You're wasting revenue by fixing it. Maybe you’ve heard this metaphor before, but today I'll reveal the holes (aka churn) you might not even know are there—and how to fill them.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
SmartKarrot
JULY 7, 2020
Source. If long-term customer retention is your dream, then product adoption is the first step towards it. Any new customer has a bit of inertia towards trying a new product. They need to pass through the initial stages of getting aware of your product, generating an interest in it, starting to use it and finally becoming habituated to it. While building a great product is the foremost step towards product adoption, it is not the only step you need.
Unbounce
JULY 7, 2020
Believe it or not, some marketers are still taking sides in the “SEO vs. PPC” debate. I can understand the passion on both sides of the aisle, but I’d compare it to an argument about the need for “air vs. water.” Depending on your immediate circumstances, one may be more important than another—but both are necessary for survival.
SmartKarrot
JULY 7, 2020
Being in the customer success business, it is of no surprise how vile the pangs of customer churn could be. All of us have faced that stage when we are brutally tired of restraining our clients from churning out. And especially when you do not know what is going on with your client base, it can be a big reason to worry. Thankfully, early warning systems are here for your rescue.
Upscope
JULY 7, 2020
You can have 90% customer satisfaction scores on individual interactions but have an overall low NPS. Why? They loved the effort you made in supporting them but not if it took 5 support requests. Customer experience is an art and a science and the art bit is done by adding vision to the voice of the customer. Below we'll cover key problems with data analysis and then show you how to add vision.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
SmartKarrot
JULY 7, 2020
Role: Customer Success Manager Location: Remote, US Organization: Upland Kapost Actively engage and partner with their Customers to maximize adoption of the deployed solution and achieve positive business impact results. Become a Trusted Advisor to Customer stakeholders to enhance the overall customer experience. Drive Customer adoption, Be the Customer advocate for new product ideas or product issues.
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