Wed.Oct 21, 2020

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Off?Page SEO Tips: What It Is And Why It’s Important

SaaS Metrics

Digital marketing is, perhaps, the most potent business tool that brands have at their disposal these days. It has become even more valuable now that the coronavirus pandemic has restricted public outings to limit the spread of infections. Fortunately, consumers can still shop online and have their purchases delivered conveniently right at their doorsteps.

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Which VCs Open Cold Emails? Keith Rabois. Aileen Lee. David Sacks. Satya Patel. And More.

SaaStr

A little while back, we did a great digital event, The New New in Venture. We explored how venture has changed since Covid with many of the best, and many I look up to, from Aileen Lee of Cowboy Ventures to Satya Patel of Homebrew to Keith Rabois of Founders Fund and so much more. I took advantage of the format to ask every VC I interviewed one question: Do You Open Cold Email?

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7 steps to creating better help center content

Intercom, Inc.

Maya Angelou, the poet and civil rights activist, said it best: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”. That’s a universal truth, but one businesses forget about at their peril. The feelings customers take away from an experience with your company are far more important than any “response time” metric.

Data 211
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3 Mistakes Product Teams Tend to Make (And How to Avoid Them)

SaaStr

It’s no secret there’s a tremendous amount of work that goes into balancing your business and customers. Having a functioning product team will make that balance just a tad easier. . It can be easy to make mistakes when you’re going really fast and have multiple projects being worked on at the same time. Here are 3 mistakes Shawna Wolverton, SVP Product @ Zendesk, experienced, and her best learnings on how to avoid them.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Revenue Churn: How to Calculate, Track & Improve

Baremetrics

Revenue churn answers the question: how much MRR did we lose last month? Your answer says a lot about the long term health of your company as a SaaS or subscription business. The SaaS business model is built on the concept of retaining as much of your monthly recurring revenue (MRR) as possible. Even if you’re bringing in new customers and more MRR each month, it’s hard to achieve long term growth if you can’t get your churn under control.

Churn 118

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Finance at the Forefront

Navint

By George McLaughlin – EVP Client Success, Salesforce CPQ & Billing Recurring revenue holds tremendous promise for organizations. At the same time, this new model has introduced significant complexity across the business, with much of the burden falling on Finance. Once a standalone function, finance operations must evolve to manage an endless stream of increasingly complex sales and monetization.

Finance 105
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SalesHood's CEO Uplevels his SaaS Finance Software & Heads Towards 100% Growth

Sage Intacct

Growth puts big demands on the finance team to prove out the revenue model, forecast the future, and manage cash and revenue. Are you able to stay ahead of it? Or is it all-nighters going through spreadsheets line-by-line and taking the whole weekend to do the board deck?

Finance 98
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8 eCommerce CRM Tools That Can Help You Manage Your Customers

Nimble - Sales

Whether it’s a physical shop or an eCommerce site, it pays to have an efficient customer relationship management system in every type of business. You have to take care of your relationship with your buyers because it could lead to a better conversion rate and repeat orders. Once you get the hang of it, you’ll […]. The post 8 eCommerce CRM Tools That Can Help You Manage Your Customers appeared first on Nimble Blog.

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Founders, Use These Tips to Get More Done (and Prevent Burnout)

OpenView Labs

Startup founders are often obsessed with productivity. Considering what a typical workday looks like for us (and the fact that workdays and days off can tend to blend into one very long day), can you really be surprised? A startup in its early stages is a fragile thing, and many believe that you need to put in a ridiculous amount of hours to nurture it to stage two.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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FastSpring Release Notes: October 2020

FastSpring

Check out the latest features and improvements for the FastSpring app! New or Improved. Upgraded Tax Service: Our improved tax service is now live. FastSpring is committed to ensuring sellers are fully compliant with tax rules around the globe, and our upgraded tax engine supports thousands of product tax categories at more granular geographic levels to provide buyers around the globe with accurate sales tax and VAT.

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5 Ways CRM Creates Alignment and Drives Sales

Teamgate

CRM systems have been around for several decades, but they have gained momentum over the past few years. The reason for their popularity has a lot to do with tech-savvy customers’ needs and expectations. They communicate with brands via multiple channels, including phone calls, emails, social networks, and live chat. No matter which medium they use, they expect businesses to provide relevant and highly personalized user experiences.

Sales 72
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How to Analyze the Health of Your Subscription Business

Chargify

As many leading companies know, customer subscription management isn’t a “set it and forget it” concept. It is important for businesses to constantly analyze the health of their subscription model to make sure it is truly working for their customers and their bottom line. In fact, if a software company is growing at only a 20 percent rate per year, there is a 92 percent chance the business will cease to exist within just a few years.

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#Altitude20 Day 3 Recap: Delivering on the Promise of SaaS

BetterCloud

Tired of product updates? Neither are we! Our chief product officer Jim Brennan took the stage again on Day 3 of Altitude to discuss BetterCloud’s latest investments in our Manage and Secure platforms. These updates focused on improving the product in three key ways. Increased integration support. Streamlined management through better automation. Enhanced visibility and control.

Azure 52
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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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How Global Database sped up their outbound prospecting by 70%

CloseSaaS

Built-in calling, email sequences, and effortless reporting changed the game for this ambitious sales team.

Sales 52
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Oct 21 – Customer Success Jobs

SmartKarrot

Role: Vice President Customer Success Location: Salt Lake City, UT, US Organization: Collective Medical As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success team by setting their strategy, goals, and objectives. Building strategic relationships across multiple stakeholders across our clients to ensure alignment with business goals.

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How to Respond to Ripoff Report Reviews

Neil Patel

Ripoff Report is a popular website that claims to give consumers recourse if they are scammed on the internet. But what if the tables turn, and your legitimate business is listed? What course of action can you take? How Ripoff Report Listings Can Impact Your Business. According to reputation management best practices , you should claim all the online listings you can, including local directories, social media , and authoritative sites such as government and educational domains.

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Knowing your Customers’ Jobs to Be Done: A Key to Customer Success

SmartKarrot

We all have repeatedly understood that meeting customer’s needs is the prime objective for your product to exist. Customers have varying needs, challenges, and pain points to cater to which you build and sell your products. But when you drill down those needs to the specific jobs to be done, you get a clearer picture. . Products and customers are mere means towards the specific jobs that you need to address.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Marketing Automation Consulting

Neil Patel

Why aren’t more companies using marketing automation? A recent survey from Liana Technologies found that 60 percent of respondents said they didn’t know how to use marketing automation. They listed a lack of know-how as the main reason they weren’t adopting marketing automation campaigns. Half of those surveyed also listed a lack of strategy or personnel as yet another reason they weren’t moving forward with marketing automation.

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How to Create a Culture of Customer Success: 8 Best Practices

SmartKarrot

The term customer success truly simmers down to the success of your customers. It simply does not mean retention followed up with loyalty. It is way bigger than just a mere department in that particular niche. If I put it in easier terms, it is the science behind ensuring customers to reach up to their expectations, using your services or products. That is what companies are focusing on these days to create a customer success culture altogether. .

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Bounce Rate Analytics: How to Measure, Assess, and Audit to Increase Conversions

Neil Patel

Your bounce rate can be such a scary number, right? It’s common knowledge that a high bounce rate is bad, and a low rate is good. Every time you log into your Google Analytics account, it’s right there waiting for you. I understand the feeling when you see that number creeping up. But the problem is that numbers can be misleading. After all, how high is too high, really?