Thu.May 19, 2022

Sales Often Really Doesn’t Understand Customer Success

SaaStr

I remember about 24 months back I asked one of the very best VPs of Sales I know to help me find a VP of Customer Success. This VP of Sales has built legendary teams, and his Directors and Managers have gone on to run many of the top SaaS companies out there.

OneDrive Vs. Google Drive

The Daily Egg

If you’re looking for cloud storage services to manage your company’s data in a convenient and affordable way, then you’re likely looking. The post OneDrive Vs. Google Drive appeared first on The Daily Egg.

Cloud 216
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7 Drivers in Building to a $7 Billion Company with 1Password CEO Jeff Shiner and 1Password Advisor Carilu Dietrich (Pod 556 + Video)

SaaStr

Growing your company to $7 billion is not a quick process. It takes years, sometimes decades, of work for a company to hit the 10-digit mark. Along the way, there are key decisions and behaviors which drive the growth to multi-billion dollars.

Transforming Production

Trint

Journalism is all about getting the words onto the page – or more often, onto the screen. From typewriters to the software and platforms used today, the digital revolution has hugely impacted how journalism is produced. And as A.I.

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How Software Companies Fit into the Payments Revenue Food Chain

As software companies become a larger part of the payments world, they need to decide how far up the payments revenue food chain they want to go. How much can software companies earn from payments? Find out more in this eBook!

Dear SaaStr: Do My VP of Eng and My VP of Product Have to Be Technically Excellent?

SaaStr

Dear SaaStr: Do My VP of Eng and My VP of Product Have to Be Technically Excellent? This has been pretty much my experience. A Great VP of Engineering must either: Either have been a truly great IC engineer; and/or. A pretty good IC who still is a hacker and enjoys coding in their free time.

More Trending

SaaStr Media Sponsorships Fully Sold Out for 2022

SaaStr

A small FYI to our partners and partners-to-be: all SaaS media assets are fully sold out for 2022: Podcast: (200k distro) sold out for 2022. SaaStr Weekly, Daily and Insider (125k total) sold out for 2022.

Windows 10 cheat sheet

IT World

When it was first released in July 2015, Windows 10 was the best operating system to come along from Microsoft in a long time.

Cloud 103

Negative Engineering and the Art of Failing Successfully

Andreessen Horowitz

It was the second game of a double-header, and the Washington Nationals had a problem. Not on the field, of course: The soon-to-be World Series champions were performing beautifully. But as they waited out a rain delay, something went awry behind the scenes.

How to avoid paying Apple for extra iCloud storage

IT World

No matter how many iOS or macOS devices you own, Apple offers just 5GB of free storage to iCloud users – a paltry amount given what rivals offer. But there are ways you can avoid paying for more storage space, or at least limit how much extra you pay.

Data 97

How Becoming a Payment Facilitator Improves Your Merchant’s Experience

Many business-to-business software companies were founded for a single, fundamental purpose: to improve the business solutions. How does becoming a payment facilitator help them achieve this? Find out in this guide!

What Are Payment Facilitators Responsible For?

Infinicept

Payment facilitators – also known as Payfacs – operate in cooperation with acquiring banks, card networks, and the regulators who oversee the payments system.

Microsoft pledges changes to European cloud licensing policies

IT World

Microsoft has outlined a set of five new European Cloud Principles in response to recent criticism from rival European cloud vendors after customers were asked to pay more to run Microsoft software in non-Microsoft cloud environments, under what were seen as restrictive cloud licensing policies.

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5 Effective Ways to Split Test Your SaaS Sales Funnel

SaaS Metrics

Split testing, also known as A/B testing, is among the most efficient strategies for boosting the effectiveness of your numerous SaaS marketing efforts and, finally, your complete SaaS sales funnel.

How multiverse simulation can speed up innovation

IT World

Apparently, during the pandemic, I spent so much time-consuming digital content, I stopped reading print magazines. Last weekend I tried to catch up on reading my Popular Mechanics magazines — from 2021 — and one article blew my mind a bit.

PayOps Fact Sheet

Infinicept's PayOps™ platform helps your business onboard and manage merchants so you can generate payments revenue, control your customer experience, deliver an improved product, and increase valuation.

Why Never Buy an Email List (How to Make Your Own)

How To Buy Saas

Looking for buying an email list? Wait, it seems cool, but Never buy an email list it’s not a good option for you. It causes a bad impact on your business.

How BetterCloud Reduced Tickets by Nearly 50% with Zero-Touch IT Automations

BetterCloud

Since the beginning of last year, we’ve written about how zero-touch IT automations can impact your entire organization roughly 1,695 times. OK, I made that number up.

10 Actionable B2B Lead Generation Strategies for SaaS Businesses

Agile Payments

10 Actionable B2B Lead Generation Strategies for SaaS Businesses

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Apple’s self-repair program is bad for consumers, but might work well for IT

IT World

Apple has changed its self-repair program in ways that make a horrible option for consumers, but might make a lot of sense for enterprise IT — especially those wanting to do iOS device repairs, either for company-owned devices or BYOD user devices.

Payments 101 Webinar: Demystifying Payments

Speaker: Tracie Poland and Ted Vandeburg

Payments don’t have to be complicated. Whether you're exploring payments for the first time or figuring out how you might put them to work for you, this webinar recording will help you get started.

Role Based Access Control Best Practices You Must Know

Frontegg

Role Based Access Control, commonly known as RBAC, is a proven and tested way to manage roles and permissions in SaaS setups today. But many organizations have a tough time getting started. We have compiled a list of 9 best practices to help you with your efforts. What is RBAC?

Podcast: Could hardware supply chain issues upend Apple’s WWDC plans?

IT World

Not-so-breaking news: Supply chain constraints continue to challenge technology manufacturers, and Apple is no exception. While the wait for some Macs is quite short, others, like the 14- and 16-inch MacBook Pro face wait times of eight to ten weeks.

What Is Negative Engineering?

Andreessen Horowitz

It was the second game of a double-header, and the Washington Nationals had a problem. Not on the field, of course: The soon-to-be World Series champions were performing beautifully. But as they waited out a rain delay, something went awry behind the scenes.

The Future of Work? There's an app for that: Airbnb!

IT World

People associate Airbnb with vacation travel. But Airbnb was founded as a service for business travelers. The company began in 2007. Then called AirBed & Breakfast, its founders' business model was simple: Buy three air mattresses, and build a website at airbedandbreakfast.com.

Compliance 101: What You Need to Know as a Payfac

This guide will help you understand what compliance means as a Payfac, what these requirements are and where they come from, so you can begin to make sense of it all.

Customer Acquisition Strategy for SaaS Companies: A Complete Guide

SaaSOptics

What Is Customer Acquisition? Customer Acquisition is the process of acquiring new customers in a business. Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue.

5 Easy Ways to Get a Customer Referral.

CustomerSuccessBox

You might think a customer referral to be a new concept, one that has been around only recently. If you think that, well think again! The concept of a ‘customer referral’ goes back hundreds of years.

2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Intercom

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. And in doing so, businesses have had to look critically at support as a differentiator and core business value driver.

May 19 – Customer Success Jobs

SmartKarrot

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards.

P-DEI: Product Design that Encourages Inclusivity

Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International

In this webinar, product design researcher Daniel Jenkins will teach you what it means to intentionally design a product that can be used by each and every user.

Customer Success Is a Team Sport: Expert Guide to Playing It Well

SmartKarrot

Customer success requires a lot of attention. It is a company-wide effort and needs every team to be a part of it. You need a bunch of good teams to ensure that customer success is assured. It is known that customers hold stronger power over businesses. It is not enough to just offer the products.

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