SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 152

Scale Payment Services Payment Methods Scaling 152

GetUplift

DECEMBER 12, 2021

This complete guide will give you the step-by-step process for growing your conversions and creating landing pages, funnels, websites and emails that make prospects choose you over your competitors. The article was only written to drive website traffic. Here’s how emotional marketing impacts different types of websites. .

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

FastSpring

DECEMBER 7, 2023

Full Interview: Audio Only Full Interview: Video 3 Mergers and Acquisitions Insights From Carl Hargreaves 2 Main Reasons Brands Acquire Other Companies While there may be any combination of features about a business that make it attractive to buyers, it usually boils down to two main reasons a buyer is looking to buy in the first place.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

OpenView Labs

NOVEMBER 30, 2021

That should include getting aligned on the role and its responsibilities, writing your job description, deciding who will be on your interview panel and the order of interviews, prepping each interviewer for what they’re looking for, and making sure everyone’s on the same page. Then it’s critical to sell, sell, sell.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

GetUplift

MARCH 8, 2019

Heuristic analysis is a very cool process that I believe every single website should perform. A heuristic evaluation, or heuristic analysis is a process used to discover usability problems in any application or website. In order to run an A/B test, you will need at least 300 conversions a month on your website.

Payment Methods 53

Payment Methods Mobile Payment Services Payment Solutions 53

OpenView Labs

MAY 29, 2020

Don’t do this via a survey; actually talk to them via Zoom or a phone call. You may need a third party to do these interviews for you so that customers feel like they can be completely open. He didn’t charge me but asked that I write an online review instead. Reduce upfront/adoption costs and offer flexible payment terms.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

Sales Hacker

JUNE 7, 2021

Now you have to get commitment from people to participate in the overall process; get commitment from a core group to attend workshop sessions; and get commitment to participate on separate calls or online. payment, donation to a charity). Determine the optimum interaction method (e.g. Value of in-person sessions.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

User Pilot

APRIL 7, 2022

UX analytics stands for user experience data and it’s all about gathering and interpreting data about user’s behavior on a website or in-app by tracking actions like: moves of a cursor(mouse) within web pages. There are two methods of user research — qualitative and quantitative. Get a demo and see how! ” moment.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

Intercom, Inc.

NOVEMBER 17, 2021

Acknowledge what the customer is saying and be as personal and specific as you can. Liam: So, you are the absolute perfect person to talk to then about effective customer messaging and engagement. It’s an error and maybe has cost me double payment. Use plain language. You must acknowledge that. Email’s getting dusty.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

FastSpring

APRIL 26, 2022

Quantitative Data Gathering: Website and Product Data. What support documentation did they view before churning? Qualitative Data Gathering: Surveys and Exit Interviews. Check out the interview here. Sample questions to try and answer: Which user groups are more likely to churn? Are there patterns in their product usage?

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

Tom Tunguz

OCTOBER 24, 2021

But when I was at Google, we instituted this Great Manager Awards and I would often be the person who moderated the panel of the great managers so that they could share their best practices with other folks in the organization. Who is this person? Tomasz Tunguz: That’s a living document. What are they looking for?

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. Affiliate links.

Payment Methods 62

Payment Methods Merchant Services Payment Services Outsourcing Services 62

ProfitWell

FEBRUARY 19, 2020

Interview process: If your company is remote, then that means your interview process will also be remote (most of the time). Chathri says teammates will regroup to go over which questions each person is asking and discuss what they’re looking for in a remote candidate. ReCharge has a streamlined approach to Zoom interviews.

Scale 54

Scale Scaling Sales Hiring Payment Services 54

Chargify

JUNE 27, 2019

If you’re a person that uses social media tools, you’re actually super interested in the new ones, and how they might be different than the one you’re already using,” explained Laura in her interview on the Indie Hackers podcast. This starts with compelling website copy. But great website copy isn’t enough.

Churn 77

Churn Payment Solutions Payment Methods SaaS Payments 77

Mucker Capital

OCTOBER 22, 2018

Then there are some industry-specific risks, like PCI (Payment Card Industry) or HIPAA. Over 50 percent of my job was really just administrating spreadsheets and data on these documents. What an auditor does is oversee the activities in mitigating a lot of those risks. What was the Mucker experience like for you?

Payment Services 40

Payment Services VP of Engineering Interviewing Payment Solutions 40

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. This will help you combat the feeling of being ‘sold’ during the interview process and ensure you’re evaluating characteristics of high performers. Hiring manager video interview: this is the deep dive.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Sales Hacker

SEPTEMBER 10, 2020

We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. The modern buyer has changed so much that older strategies — like in-person demonstrations and cold emails — just won’t work anymore. Many customers will still feel uncomfortable visiting in person. Let’s get started.

B2B 64

B2B Sales Payment Methods SaaS Payments 64

Intercom, Inc.

MAY 13, 2019

Putting this all together: when a person uses a product, we have the situation they’re in (the context), their motivation to use the product (the need or problem they have), and the outcome they want (the better version of themselves). Situation and context: I use my personal credit card for work purchases a lot.

Onboarding 171

Onboarding Payment Solutions Payment Methods Systems Review 171

Sales Hacker

MARCH 30, 2021

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable. Now, without further ado, let’s listen to this interview with Neil Ringers.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

Intercom, Inc.

AUGUST 29, 2019

I worked with Jack Welch of GE for a couple of months to get his online MBA program off the ground, and when I started my first company way back in the day, Jack came to Boston to do one of his conferences. Now at around the 51st person that we’re bringing in, it just doesn’t seem that they have the same passion that we do for the business.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

ProfitWell

FEBRUARY 19, 2020

Interview process: If your company is remote, then that means your interview process will also be remote (most of the time). Chathri says teammates will regroup to go over which questions each person is asking and discuss what they’re looking for in a remote candidate. ReCharge has a streamlined approach to Zoom interviews.

Scale 41

Scale Scaling Sales Hiring Payment Services 41

SaaStr

JUNE 19, 2020

What about pipeline development, sales cycles, pricing, payment terms, other changes in customer behavior or user behavior? So you’ll probably want to focus your resources on, in this case, investors where you think they, they won’t struggle with the process just because they cannot meet you in person.

Development Team Review 157

Development Team Review Software Review Management SaaS Payments 157

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. So if we start on the first type of SaaS businesses that sell to SMBs and often one to five person teams, and they likely will always sell to those types of teams. What is the process to do it efficiently?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

User Pilot

JUNE 28, 2023

Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Arlo even came up with a progressive approach to in-app messaging in an effort to reduce delinquent churn and late payments. Tips for improving the onboarding experience : Use UI patterns to draw users towards activation points.

Onboarding 75

Onboarding SaaS Payments Payment Services Payment Solutions 75

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. This will help you combat the feeling of being ‘sold’ during the interview process and ensure you’re evaluating characteristics of high performers. Hiring manager video interview: this is the deep dive.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

GetUplift

MARCH 8, 2019

Heuristic analysis is a very cool process that I believe every single website should perform. A heuristic evaluation, or heuristic analysis is a process used to discover usability problems in any application or website. In order to run an A/B test, you will need at least 300 conversions a month on your website.

Payment Methods 62

Payment Methods Mobile Payment Services Payment Solutions 62

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. If you’ve ever applied for a mortgage, there’s 50 to 70 pages of documentation per mortgage.

Payments 147

Payments SaaS Payments Banking Underperforming Technical Team 147

SmartKarrot

AUGUST 11, 2021

Payment Method may not work. There are scenarios when customers fail to pay their subscription fees to a specific service or product due to credit card expiry or due to some technical glitch in the payment mode or due to insufficient balance in the user account. There could be a number of reasons. Attracting wrong customers.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Sales Hacker

JANUARY 13, 2021

It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas. Another advantage is that upfront payments usually entail larger discounts.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

Sales Hacker

FEBRUARY 5, 2019

Your Product Management team should start the Customer Development process again and interview prospective Enterprise customers to find out if they have the problems you currently solve. The SMB customer may need monthly payment terms or a ‘pay per transaction’ fee. Bonus Takeaway. Who could blame them?

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

OpenView Labs

NOVEMBER 18, 2019

My personal frustration was not reason enough to launch a company, but I quickly realized just how acute and pervasive these problems were for a variety of roles across many industries. Conventional wisdom says best practice is to deliver value up front before you ever ask for any value—payment—from the user.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

SaaStr

JULY 26, 2019

Below, we’ve shared the full transcript of Harry’s interview with Eric Christopher. I do want to break the interview up into a couple of different parts that I think we’re both pretty passionate about. It’s not about the convincing sales rep or the old school view of a sales person anymore. Eric Christopher.

Sales Hiring 142

Sales Hiring Scale SaaS Payments Payment Services 142

ProfitWell

OCTOBER 1, 2019

Tell me, explain how you think about testing this in an interview. While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Or help me understand how you describe it to someone or our prospects or customers.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SmartKarrot

SEPTEMBER 26, 2023

The Importance of a Human Resources Playbook A human resources playbook is a valuable document for managers, human resource professionals, and employees for various reasons, including: Onboarding and training of new hires: this playbook offers a structured way on how to onboard new employees.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

Outseta

OCTOBER 15, 2018

It made the rounds in tech circles online. All of this is helpful fodder and they took the time to make these documents clean, understandable, and generally as useful to others as possible. There’s obviously a trade-off here, one that was questioned recently when I was interviewed by Nathan Latka on his podcast. “If

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65