User Pilot

JUNE 28, 2023

Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Analyze user feedback to determine which features need more attention in your in-app flows. Arlo even came up with a progressive approach to in-app messaging in an effort to reduce delinquent churn and late payments.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

OpenView Labs

NOVEMBER 30, 2021

That should include getting aligned on the role and its responsibilities, writing your job description, deciding who will be on your interview panel and the order of interviews, prepping each interviewer for what they’re looking for, and making sure everyone’s on the same page. Then it’s critical to sell, sell, sell.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. What are the characteristics of organizations that are likely to make them a good fit for the products and solutions your company sells? Sales customer insights.

Sales Recruiting 109

Sales Recruiting Payment Services Payment Methods Sales 109

User Pilot

APRIL 7, 2022

Use story mapping before designing and coding the final solution to visualize potential user flow and put brainstormed ideas on paper. There are two methods of user research — qualitative and quantitative. Qualitative UX data analytics tells the logic of the user experience with a web app. UX-Analytics-Instead-of-App-Analysis.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

FastSpring

APRIL 26, 2022

Quantitative Data Gathering: Website and Product Data. What support documentation did they view before churning? Qualitative Data Gathering: Surveys and Exit Interviews. Update Your Dunning Management System. You can automate or systemize your qualitative feedback collection and, in this case, find out why they leave you.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Krish Subramanian: We are software engineers by training. My co-founders cut their teeth at Zoho for over 10 years building product and for over six years [inaudible] software products. Harry Stebbings.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

Sales Hacker

MARCH 30, 2021

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable. Now, without further ado, let’s listen to this interview with Neil Ringers.

Scale 103

Scale Payments Technical Advisors Sales Recruiting 103

ProfitWell

FEBRUARY 19, 2020

Interview process: If your company is remote, then that means your interview process will also be remote (most of the time). Chathri says teammates will regroup to go over which questions each person is asking and discuss what they’re looking for in a remote candidate. ReCharge has a streamlined approach to Zoom interviews.

Scale 54

Scale Scaling Sales Hiring Payment Services 54

SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. Guru is the knowledge management solution that delivers the information you need when and where you need it. Christoph co-founded Point Nine Capital in 2011.

Development Team Review 162

Development Team Review Software Review Management SaaS Payments 162

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. Affiliate links.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Which can get even further fleshed out into guidance/assets like this: Example of objection handling tree for “We’re going to build our own solution” ( Click to zoom image ). Here’s what I mean….

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

ProfitWell

FEBRUARY 19, 2020

Interview process: If your company is remote, then that means your interview process will also be remote (most of the time). Chathri says teammates will regroup to go over which questions each person is asking and discuss what they’re looking for in a remote candidate. ReCharge has a streamlined approach to Zoom interviews.

Scale 41

Scale Scaling Sales Hiring Payment Services 41

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? So they kind of got that wrong, right?

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

SmartKarrot

AUGUST 11, 2021

SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). Payment Method may not work. The same is true for companies who are dealing in SaaS products.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

OpenView Labs

NOVEMBER 18, 2019

My personal frustration was not reason enough to launch a company, but I quickly realized just how acute and pervasive these problems were for a variety of roles across many industries. The next step was building the organization and the product that could deliver a winning solution to the world. We had an idea. We had a market.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

Andreessen Horowitz

APRIL 29, 2024

With the combination of diligence solutions (e.g., For this article, we interviewed multiple lenders to glean their guidance and insights. We also sought the advice of several software providers who work with fintech borrowers to get their best approaches to managing one or more debt facilities.

Payment Services 88

Payment Services Payment Solutions Development Team Review Outsourcing Services 88

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Which can get even further fleshed out into guidance/assets like this: Example of objection handling tree for “We’re going to build our own solution” ( Click to zoom image ). Here’s what I mean….

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

GetUplift

DECEMBER 12, 2021

This complete guide will give you the step-by-step process for growing your conversions and creating landing pages, funnels, websites and emails that make prospects choose you over your competitors. The article was only written to drive website traffic. The second thinking system is rational and calculated. Science proves it!

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SmartKarrot

SEPTEMBER 26, 2023

The Importance of a Human Resources Playbook A human resources playbook is a valuable document for managers, human resource professionals, and employees for various reasons, including: Onboarding and training of new hires: this playbook offers a structured way on how to onboard new employees.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

Outseta

OCTOBER 15, 2018

It made the rounds in tech circles online. Spending or hiring ahead of budget to try to juice growth weren’t options in this model and we’d be forced to grow the way we wanted to: sustainably, with a focus on creative, long-term solutions for our customers and team,” said Savage.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. Who is this person? Tomasz Tunguz: That’s a living document. Claire Hughes Johnson : It’s a living document.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. If you’ve ever applied for a mortgage, there’s 50 to 70 pages of documentation per mortgage.

Payments 143

Payments SaaS Payments Banking Underperforming Technical Team 143

Sales Hacker

SEPTEMBER 10, 2020

We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. The modern buyer has changed so much that older strategies — like in-person demonstrations and cold emails — just won’t work anymore. Many customers will still feel uncomfortable visiting in person. Let’s get started.

B2B 64

B2B Sales Payment Methods SaaS Payments 64

OpenView Labs

MAY 29, 2020

Don’t do this via a survey; actually talk to them via Zoom or a phone call. You may need a third party to do these interviews for you so that customers feel like they can be completely open. He didn’t charge me but asked that I write an online review instead. Reduce upfront/adoption costs and offer flexible payment terms.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

Intercom, Inc.

MAY 13, 2019

Putting this all together: when a person uses a product, we have the situation they’re in (the context), their motivation to use the product (the need or problem they have), and the outcome they want (the better version of themselves). Situation and context: I use my personal credit card for work purchases a lot.

Onboarding 171

Onboarding Payment Solutions Payment Methods Systems Review 171

Sales Hacker

FEBRUARY 5, 2019

For organizations with less than 500 employees, this solution absolutely nails it. A real-world example is Gusto , a payroll and benefits solution, which solves issues relating to in-house expertise and resources. In Gusto’s case, the solution isn’t (yet) relevant to enterprises which have a fully-baked HR team. Bonus Takeaway.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

Intercom, Inc.

AUGUST 29, 2019

I worked with Jack Welch of GE for a couple of months to get his online MBA program off the ground, and when I started my first company way back in the day, Jack came to Boston to do one of his conferences. Now at around the 51st person that we’re bringing in, it just doesn’t seem that they have the same passion that we do for the business.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Mucker Capital

OCTOBER 22, 2018

based auditing software firm AuditBoard, Daniel Kim and Jay Lee would probably be shooting hoops. Then there are some industry-specific risks, like PCI (Payment Card Industry) or HIPAA. Over 50 percent of my job was really just administrating spreadsheets and data on these documents. If they weren’t busy running L.A.-based

Payment Services 40

Payment Services VP of Engineering Interviewing Payment Solutions 40

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. Below, we’ve shared the full transcript of Harry’s interview with Eric Christopher. I think it’s a light documentation process. Eric Christopher.

Sales Hiring 146

Sales Hiring Scale SaaS Payments Payment Services 146

Chargify

JUNE 27, 2019

If you’re a person that uses social media tools, you’re actually super interested in the new ones, and how they might be different than the one you’re already using,” explained Laura in her interview on the Indie Hackers podcast. This starts with compelling website copy. But great website copy isn’t enough.

Churn 77

Churn Payment Solutions Payment Methods SaaS Payments 77

GetUplift

MARCH 8, 2019

Heuristic analysis is a very cool process that I believe every single website should perform. A heuristic evaluation, or heuristic analysis is a process used to discover usability problems in any application or website. In order to run an A/B test, you will need at least 300 conversions a month on your website.

Payment Methods 53

Payment Methods Mobile Payment Services Interviewing 53

GetUplift

MARCH 8, 2019

Heuristic analysis is a very cool process that I believe every single website should perform. A heuristic evaluation, or heuristic analysis is a process used to discover usability problems in any application or website. In order to run an A/B test, you will need at least 300 conversions a month on your website.

Payment Methods 62

Payment Methods Mobile Payment Services Interviewing 62