Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. At Intercom, we’ve found success running Lambda as glue code between AWS services.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Intercom, Inc.

APRIL 6, 2022

With that in mind, the challenge businesses now face is striking the right balance between personalization and scale – which, historically, has been a tricky line to walk. Atlassian: Wayne Stewart, Head of CSS Cloud Growth – DevOps & IT. Now, he oversees support for both Atlassian’s Opsgenie and Statuspage products. “As

Scale 230

Scale Scaling DevOps as a Service Communication 230

SaaStr

JUNE 27, 2019

Erica has led New Relic through massive growth, scaling the company’s enterprise business 10x since she joined the business pre-IPO. Erica will share the five critical steps (and some lessons learned along the way) for scaling in the enterprise. We operate at great scale. Want to see more content like this?

Scale 237

Scale Enterprise Scaling Sales Hiring 237

CloudGeometry

NOVEMBER 19, 2021

DevOps is a given in today’s software engineering world. Short of dogs and cats living together , Dev-Plus-Ops playing nicely seems to be the right direction, if only based on how often we hear about its from prospective customers with SaaS ambitions. There’s a feature arms race underway, and SaaS is fueling the fire.

DevOps as a Service 130

DevOps as a Service Software Delivery Scale Benchmarks 130

Intercom, Inc.

MARCH 23, 2022

We enable the most critical component of the modern customer journey – ongoing engagement – throughout the customer journey, from converting prospects to onboarding new customers, activating, providing support, and beyond. The move to an internet economy with internet scale was already happening, but the pandemic accelerated it massively.

Scale 220

Scale DevOps as a Service Communication Scaling 220

SaaStr

DECEMBER 6, 2021

Jennifer Tejada, CEO of PagerDuty, discusses the process leading up to IPO in 2019, her main focus for the company in the years since, and the lessons she’s learned along the way. Will they help you to scale? You want it to be realistic, but you also want to demonstrate to your investors that you can scale and grow.

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DevOps as a Service Scale Cloud Interviewing 274

SaaStr

NOVEMBER 16, 2021

In 2008, he founded Yammer, an enterprise software company that David grew to 500 employees and $60 million in sales. Positions Needed: Developers (Front-End and Back-End), Client Applications, Core Services/Platform, Analytics, and DevOps. Head of Sales. VP Sales (45 Employees). Microsoft acquired Yammer for $1.2

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CTO Hire Sales Hiring Sales Recruiting CTO 284

Neil Patel

DECEMBER 24, 2020

Most of these services capture webpage availability, average web page load time, and web page functionality, among other performance indicators. We have picked out the seven best website monitoring services to get your site up and running and staying healthy. How To Choose The Best Website Monitoring Service For You.

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DevOps as a Service Software Review GCP(Google Cloud Platform) Systems Review 145

SaaStr

NOVEMBER 1, 2019

How do good founders respond to questions on not achieving sales targets? #2: 3: Godfather of Sales John Barrow on How To React When a Lead Goes Dark. About the episode: John Barrows is essentially the Godfather of Sales. How did John make his way into the world of SaaS and more specifically sales optimization?

Technical Review 205

Technical Review Development Team Review Software Review Scale 205

Audacix

JANUARY 1, 2019

Whether you're about to implement DevOps or for ways to optimise it within your team, you must remember that DevOps is all about discipline and is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. Bring such people into the DevOps fold, share learnings and build trust.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

CloudGeometry

APRIL 13, 2023

Shorter, more predictable lead time for changes. Ergo: DevOps, the magic that works through transparent cross-functional collaboration…except when it doesn’t. Is “the” new answer to DevOps now ZeroOps or NoOps? Neither is the secret ingredient that developers need to include to achieve robust, change-proof DevOps.

DevOps as a Service 130

DevOps as a Service Outsourcing Services Outsourced Development Cloud 130

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. Today he’s leading Foundation Engineering at Stripe. Previously, Will was an engineering leader at Digg and then at Uber, where he scaled infrastructure engineering from a small team to more than 70. product called Yahoo!

Engineering 214

Engineering Management DevOps as a Service Merchant Services 214

Neil Patel

SEPTEMBER 15, 2021

Data can provide invaluable insights into everything from demographics to customer behavior , even future sales forecasting and more. DataOps are the architectures and software developed to do all of this at scale, in an agile, responsive manner. Just as in DevOps , DataOps should occur in various environments or spaces.

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DevOps as a Service Software Underperforming Technical Team Scale 145

Frontegg

JUNE 10, 2021

Software as a Service (SaaS) applications are essentially eliminating traditional on-premise applications thanks to their single-instance and multi-tenant architecture. These applications are hosted centrally and licensed on a subscription basis, making it a very efficient and manageable business model that can be scaled up fast.

DevOps as a Service 98

DevOps as a Service Enterprise Scale SaaS 98

Baremetrics

OCTOBER 31, 2021

When you first get started, effectively any hosting setup will do the trick: your application is small, you have relatively few customers, and perhaps (depending on your sales process) expectations around performance and reliability are a bit lower during the beta phase. Are you growing and want to scale? Over time all of that changes.

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AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. DevOps has largely completed the evolution of systems monitoring from the datacenter/IT worldview to what is commonly referred to as observability.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Frontegg

OCTOBER 14, 2020

As a result, Frontegg’s “SaaS Essentials” as a Service platform empowers organizations of all sizes to accelerate the delivery and the on-going enhancements of enterprise-grade SaaS applications. Before AWS, engineering teams had to scale their own infrastructure. About Frontegg. More at www.frontegg.com , Twitter , LinkedIn , GitHub.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Audacix

JULY 18, 2022

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. But you're in luck, because successful DevOps practitioners leave clues and patterns that you can start implementing today to supercharge the value from your DevOps program.

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DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Neil Patel

FEBRUARY 25, 2021

This could lead to miscommunications and misunderstandings. It is an extension of what we know as DevOps. DevOps is the process of organizing cooperation between everyone involved in the design and building of big data. Reducing the amount of variation from one project to another is an important key to scaling any business.

Machine Learning 144

Machine Learning Artificial Intelligence DevOps as a Service Marketing 144

BetterCloud

FEBRUARY 5, 2021

SaaS management is the practice of managing the day-to-day operations across an organization’s software-as-a-service (SaaS) applications. Inconsistent levels of access for admins often result in giving out access to more data and controls than necessary, leading to increased risk. What is SaaS management? Automation.

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Management SaaS Scale DevOps as a Service 119

ChurnZero

OCTOBER 26, 2021

stars on the most popular software review platforms (G2, Capterra, and GetApp – all of which use a 5-star rating scale). Overall SaaS Award – Customer Service Category Winners: AppFolio Investment Management. Overall SaaS Award – Development + DevOps Category Winners: InfluxData. Quantum Metric. ABOUT APPEALIE.

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Development Team Review Software Review Systems Review DevOps as a Service 98

How To Buy Saas

APRIL 24, 2024

In today’s moving software development arena the DevOps movement stands out as a game changer bridging the gap, between development and operations teams. With the rise of cloud computing DevOps has gained a partner that has propelled its growth and reshaped the landscape of application development.

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DevOps as a Service Application Development Underperforming Technical Team Cloud 40

OpenView Labs

NOVEMBER 29, 2021

We’ve been fortunate to be Datadog’s partners as they’ve rapidly scaled, launched major new product lines, went public in 2019, hit a $55 billion market cap and continue to exceed expectations as a public company. We often see it leads to a high conversion rate.”. Today they’re worth twice what Slack was acquired for.

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Scale Business Software Review DevOps as a Service 98

OpenView Labs

JULY 23, 2020

We’ve been fortunate to be Datadog’s partners as they’ve rapidly scaled, launched major new product lines, went public in 2019, hit a $25 billion market cap and continue to exceed expectations as a public company. We often see it leads to a high conversion rate.”. Today they’re worth more than Slack. a lot over the last few years.

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Scale Software Review DevOps as a Service Investment 98

Intercom, Inc.

NOVEMBER 9, 2022

He theorized that large, established companies, often known as incumbents, can become too focused on building better products and services for their most profitable customers and end up overlooking smaller customers in the process. And then, we’ve got the operation of sales and marketing groups ready to lead that charge for us.

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Innovation Scale Startup Government 226

CloudGeometry

FEBRUARY 7, 2022

It is the secret to effective tiering and scaling. The Fundamental Goal of SaaS tenant Isolation – Know what tenancy is, its types, and key services from a user/customer context. A tenant is the set of application services dedicated to a single specific set of users and customers. Let’s take a closer look.

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Well Architected Framework SaaS AWS Construction 130

OpenView Labs

JULY 15, 2020

For example, our sales cycle at JumpCloud is around 65 days, but one of my colleagues might observe a sales cycle closer to 90 days because she’s taking an average versus a median. JumpCloud is a Directory-as-a-Service® that securely manages and connects users to their systems, applications, files and networks.

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Scale Data Outsourcing Services DevOps as a Service 97

Sales Hacker

JANUARY 13, 2021

These companies resell the solution and bundle services around the solution to add value to the customer. They make their money on the margin from the software’s resell and their services to the end-customer. This approach works well when the licensee is required to host but prefers to outsource the DevOps. Customization.

Payment Solutions 88

Payment Solutions Payments Software Review Enterprise 88

OpenView Labs

DECEMBER 15, 2020

The report is based on survey data collected from software sellers and buyers of companies at every level of ARR and across verticals like devops, security, training and education, analytics/business intelligence, IT and several others. . And there are some pretty amazing opportunities for doing business this way.

Marketplace as a Service 64

Marketplace as a Service Cloud Scale VP of Engineering 64

Intercom, Inc.

MARCH 29, 2022

You’ll meet some of our customers, including Wayne Stewart from Atlassian and Brian Lederman from Coda, as they explore the ways Intercom is helping them scale their businesses. We are operating at internet scale. And we do this at internet scale with modern next-gen tools that grow with you. Oh no, it’s a sales issue.

Scale 118

Scale Banking Technical Review Software Review 118

Andreessen Horowitz

OCTOBER 16, 2023

One of the toughest challenges for founders — and especially technical founders who are used to focusing so much on product features over sales — is striking “product-market fit”. So in that shift from product-market fit to product-market-SALES fit, how much should you optimize your go-to-market for product… and even the other way around?

Product Marketing 78

Product Marketing Scale Sales Hiring Sales Recruiting 78

Frontegg

DECEMBER 2, 2021

A few weeks later, we were already running a beta version of the first product capability-as-a-service for a design partner. When building a company 5 years ago, the sales motion and who’s going to be the user/buyer/champion for a potential deal was pretty clear to the founding team. Your product needs to support top-down (demo?POC?Sales)

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Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

OPEXEngine

OCTOBER 5, 2021

In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). While there were some worries that the transition to the service subscription model would reduce software’s traditional stickiness, those concerns may have been overwrought.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Intercom, Inc.

AUGUST 6, 2020

I was born and brought up in Bangalore, India, which is called the Silicon City of the world, or at least to India-servicing the world, maybe. I have always had technology as the underlying theme, whether that’s learning about technology companies in the context of consulting or financial services.

DevOps as a Service 143

DevOps as a Service Government Engineering Technology 143

OpenView Labs

JUNE 8, 2021

It coincides with achieving faster revenue growth at scale, building a truly customer-centric culture, and enabling a land-and-expand business model. The complexities are analogous to making the leap from on-prem to SaaS; it requires changes in go-to-market strategy, financial planning, sales processes, compensation models, and much more.

Pricing 59

Pricing Software Review Scale DevOps as a Service 59

Audacix

JANUARY 31, 2024

Table Of Contents As NIST recommends organizations make the most of technology to shape and craft their own cybersecurity strategies with its Cybersecurity Framework (CSF) 2.0 , all the leading and emerging businesses in some of the world's critical infrastructure like the banking and energy industries must consider application security automation.

Software Review 75

Software Review Cybersecurity Scale DevOps as a Service 75

ProfitWell

FEBRUARY 26, 2019

ThriveHive Has Answers ThriveHive has all the As to your Qs with their latest feature release - a free guided marketing inbox with which businesses can now assess, monitor, and respond to the most-asked questions from their prospective customers, directly from their inbox. Product of the Day.

Transportation 51

Transportation Payment Features DevOps as a Service Scale 51