article thumbnail

The Rise of Vertical SaaS: Achieving 110% NRR from SMBs with Mangomint’s CEO

SaaStr

How to Make Onboarding Work for SMBs While in some cases, selling to SMBs is easier than Enterprise in many ways, one way in which it’s fundamentally harder is onboarding. The user just leaves if it’s too hard, and yet you can’t have a 4-second onboarding process with complex software. Most sales reps hate it.

article thumbnail

Customer Onboarding Automation: How-to Guide

User Pilot

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. In this article, we explore the art and science of onboarding automation , and how it can turn that initial spark of interest into a roaring flame of engagement. What is customer onboarding? The answer is a lot!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Merchant onboarding 101: Insights for software payments success | Episode 45

Payrix

Ian Hillis welcomes David Blair, Senior Director of Product Management at Worldpay for Platforms, on PayFAQ: The Embedded Payments podcast to explore the critical roles of merchant underwriting and onboarding for software providers. Real-time feedback loops and data-driven optimizations are also transforming the onboarding experience.

article thumbnail

How we approach remote employee onboarding at Intercom

Intercom, Inc.

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. Our remote onboarding program has come a long way since then.

article thumbnail

Improve Onboarding with User-Centered Design

Speaker: Dr. Kate Wolin, Founder, Circea

In the age of social distancing, digital onboarding is becoming essential to any program. Practices with compelling onboarding experiences are the ones who will ultimately succeed in the pandemic area and beyond. She will also review how a patient-centered design strategy can be used to evaluate and refine onboarding processes.

article thumbnail

5 Steps to Onboard Your SDR Team Successfully

Predictable Revenue

Learn how to set new sales development reps up for success with these five steps for an effective sales team and smoother SDR onboarding process. The post 5 Steps to Onboard Your SDR Team Successfully appeared first on Predictable Revenue.

article thumbnail

Should AEs Be Training and Onboarding SDRs?

Predictable Revenue

The post Should AEs Be Training and Onboarding SDRs? Learn the top five reasons why AEs should be included in the SDR training process, and how greater communication between these roles can help you close more deals. appeared first on Predictable Revenue.

article thumbnail

If You Build It, They Will Come: A Guide to Customer Onboarding

Speaker: Jamie Bernard, Sr. Product Director and Product Management Practice Lead at Nexient, an NTT Data Company

The act of onboarding the customer – and putting the customer first during this onboarding – seems like a no-brainer thing to get right, but so many get it wrong. If you can simplify your onboarding process and show your product's value from the beginning, you can lower customer churn and increase the usability of your product.

article thumbnail

Power of the Platform: A PM's Path to a Winning Product Experience

Speaker: Marcus Andrews - Director of Product Marketing & Keren Wexler - Sr. Director of Product

How to use analytics and guides to create better onboarding experiences, launch products, and drive product adoption. Use Product Management Today’s webinars to earn professional development hours! Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.