Sales Hacker

FEBRUARY 17, 2021

But thanks to our VP of Business Development, I realize team-based selling for an early-stage startup or company is still likely a necessity, and far outweighs specialization when your sales org is fewer than five people or so. Exec (Ham): I’ll present the proposal, scope of work, and handle any objections if they come up.

Underperforming Technical Team 130

Underperforming Technical Team CTO Hire CTO Coach Technical Review 130

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. We saw inside the company this tension between our classroom business and this new B2C digital business, and we knew we had to make a decision.

B2B 161

B2B B2C Scale New CTO 161

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. SaaS pricing is one of the most important (but difficult) decisions a new business makes.

Pricing 138

Pricing SaaS Payments Payments SaaS 138

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

APRIL 4, 2019

And the same customer challenges that we were being presented, which was: How do you scale? And what challenge that presented to us was how do we do that quickly. So we want to develop software faster. Eyal Manor : The point you made earlier is exactly spot-on which is development velocity is strategic to everyone here.

Cloud 173

Cloud Scale Trends Artificial Intelligence 173

Intercom, Inc.

NOVEMBER 24, 2020

Through internal conversation reviews, agents can consistently learn and develop to ensure they’re providing the best service possible in every customer conversation. “As As a conversation review tool, Klaus is empowering support teams to measure the quality of the customer support they’re providing across the board. Everybody does support.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $46,035/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Neil Patel

JULY 7, 2021

Is it something we just have to continually improve and build on as new opportunities roll out? As new options roll out, keeping customer experiences seamless and continuous across all digital platforms grows is highly important. Are sales at a point where we can justify investing in and learning a new platform?

AI Search 133

AI Search CTO Hire Scale Artificial Intelligence 133

Upscope

MAY 25, 2021

This new developer hub will contain all the key information and links required for you as a developer to test and configure Upscope co-browsing. Here's an interview with our CTO on how co-browsing technology works. It's a live document and will be updated regularly. In addition, this makes it secure for the user.

Development 52

Development Marketplace as a Service New CTO CTO 52

Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. By presenting customers with content they’re more likely to watch first, Netflix reduces churn. Yosem Reichert-Sweet, CTO, Unbounce. I’m not talking full-on paradigm shifts here. (“We

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

Payrix

OCTOBER 1, 2024

Historically, PCI compliance focused primarily on card-present transactions, such as those conducted at physical locations like gas stations and restaurants. addresses this shift by expanding its scope to include 64 new requirements that specifically target eCommerce vulnerabilities. There’s 64 new requirements in total.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

Sales Hacker

OCTOBER 13, 2020

And we’re just collecting and aggregating this data and presenting it in a consumable way. What we present to our users is based on data. What we can present to employers is based on data. Cancel the call, move that call to next week and get the developers over. So that’s RepVue, that’s our mission.

Marketplace as a Service 110

Marketplace as a Service CTO Hire Sales Recruiting Scale 110

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. As we continue to work remotely, often employees are losing that human touch or personal development.

Marketing 98

Marketing Social Media SaaS New CTO 98

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

SaaStr

APRIL 16, 2019

The catch was he had just moved his family four kids to New York city. We had no New York city presence. Our entire company is in Raleigh, our entire development team is in Raleigh, entire product management team is there, I’m there. I had my CTO and everyone would be like, “You can’t do this.

CTO Hire 172

CTO Hire Travel Underperforming Technical Team CTO Coach 172

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. Work on developing your brand. Here are 10 lessons we extracted from them.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Hacking Revenue

AUGUST 4, 2016

We can put together a WordPress website and we have some fancy badges in CodeAcademy, but no CTO in his right mind will let either of us touch their production environment and/or keyboard. For the end user, it will work exactly the same as if it was fully automatic and developed in the traditional way. Nothing is new here.

Software 75

Software CTO Hire Scale New CTO 75

User Pilot

MARCH 30, 2025

You launched a new app, and youre excited to see how its performing. If retention slips, you end up overspending on acquiring new users instead of growing revenue from those you already have. So, how do you offer value the moment a new user opens your app? Jose Gomez, CTO & Co-Founder at Evinex.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

Frontegg

OCTOBER 14, 2020

Presenting: the first pre-built suite of universal SaaS capabilities, enabling SaaS teams to focus on core features, shorten time-to-market and drive user adoption. Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

SaaStr

NOVEMBER 13, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? If I get picked, do I want the more experienced partner, the new partner?

Sales Recruiting 208

Sales Recruiting Development Team Review Technical Review Sales Hiring 208

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

OpenView Labs

MARCH 17, 2020

Mixmax isn’t the only company that tries to talk new employees out of staying. Zappos famously pays new employees to leave after the first month. You’re going to want this new executive to be around for a long time—hiring mistakes are costly. “Learning” is the new “expertise.”

Sales Hiring 52

Sales Hiring CTO Hire Interviewing Underperforming Technical Team 52

Audacix

JANUARY 1, 2019

Remove infrastructure bottlenecks: you do this by ensuring that your infrastructure configuration and management doesn't become a bottleneck to developer productivity. You can start with the usual channels for knowledge transfer - ops manuals, mastermind sessions, lunch presentations, etc.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

Sales Hacker

MARCH 25, 2019

This week on the Sales Hacker podcast, we interview Simmone Taitt , CEO of HeartSpace Consulting , and a longtime sales leader and consultant in the New York community. I’m an advisor at some of the best tech accelerators here in New York. I had a weekly meeting with business analysts in which I had to present.

Sales Hiring 87

Sales Hiring Revenue CTO Coach CTO Hire 87

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Eric Yuan : Yeah, so we really wanted to develop all of our employees, myself included.

Sales Hiring 141

Sales Hiring Scale CTO Hire Marketing 141

Crafty CTO

APRIL 12, 2020

Bigger – it speaks to every aspect of the software development process. Shape Up is the Basecamp team’s distillation of how they themselves develop software, superbly written and illustrated, freely contributed to the world as an online and downloadable e-book. Big as in a 143 page PDF. ” So what is Shape Up?

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

OpenView Labs

MARCH 7, 2019

So, this started, it was a nine-year slog actually, and it started not with the CIO or the CTO, it started with the CEO and then started with a technology vision- we’re going to go to the cloud and shut down our data centers. So, I went up the traditional IT clerk/management career path from developer to manager to senior manager.

Cloud 60

Cloud Transportation New CTO CTO 60

Crafty CTO

JUNE 9, 2024

As I was mulling this, I came across a pair of new Vision examples in the OpenAI Cookbook. That led me down one final rabbit hole, but a very useful one, as I soon realized that Framework was a perfect fit for one of my fractional CTO client’s “data science reporting and dashboard” needs.

Data 52

Data CTO Hire Cloud New CTO 52

Audacix

MAY 23, 2018

Many of the conversations were so similar that we came to the conclusion that presenting our conclusions here will give you greater insight into industry-wide challenges. Below are the top four key quality assurance areas that every CIO & CTO (and equivalents) are concentrating on over the short to medium term: 1.

New CTO 40

New CTO CTO Software Innovation 40

Audacix

JULY 18, 2022

DevOps best practices that will help you to run your software development projects smoothly. Here are mine: Maximize collaboration and communication between developers and system operators. It is focused on making collaboration between developers and operations engineers (ops) easier, faster, and safer.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Crafty CTO

MAY 1, 2020

We left off at the handoff of shaped, de-risked work to the development teams. Let there be tasks Since the dev team wasn’t handed a list of tasks, they need to develop their own. These unexpected details make up the true bulk of the project and sometimes present the hardest challenges. And shipping!) Go ahead and dig in.

Underperforming Technical Team 52

Underperforming Technical Team Software Review New CTO Scale 52

Natalia Luneva

APRIL 30, 2021

SaaS Community Marketing: 13 stories from software companies Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. #1 Our community is the best way for us to inform our customers about upcoming updates and new features. We have received over 2.6k

Marketing 40

Marketing Social Media SaaS New CTO 40

Crafty CTO

FEBRUARY 19, 2023

John Gruber chimed in shortly after with a nice follow up, “ Bing, the Most Exciting Product in Tech ,” that calls out further commentary by New York Times columnist Kevin Roose.) Alarm over AI isn’t something new. Ray Kurweil ’s book, “ The Singularity is Near ,” was published in 2005.

AI Search 52

AI Search AI ChatGPT Technology 52

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. It can quickly develop into a diversity issue and impact the long-term inclusivity of your team. A mother's room is a designated place where new parents can nurse or breast pump.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Present and review quarterly / monthly meetings. Experience of growing and leading teams.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. I’m sure many of you use New Relic. Jay Snyder.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? How has Jeff seen his original thesis for “developer first” evolve and change with time?

Underperforming Technical Team 176

Underperforming Technical Team Development Software New CTO 176