OpenView Labs

MARCH 8, 2021

What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? For many folks in leadership positions, the answer might be… asking job candidates good questions. The last thing you can afford is a bad sales hire. No one has time or resources to waste on bad hires—especially in sales.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

InsightSquared

MARCH 8, 2021

I transitioned from education to software in 2008, and I have held roles in everything from project management to sales. Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really. Amy Noack – Field Enablement Director. Liz Brown – Services Architect.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SmartKarrot

FEBRUARY 1, 2022

The struggle to convince your senior leadership team to invest in customer experience has always been there for decades. So, what is the best way to convince the core leadership to invest in customer experience? This can be due to a lack of information, education, the strategy of the company, and financial concerns.

Leadership 21

Leadership Underperforming Technical Team Investment Scale 21

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. Part of it is that we’re always talking about Customer Success education, awareness, and advocacy.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Valuize Consulting

DECEMBER 7, 2021

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. leverage Training & Development.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Sales Hacker

AUGUST 10, 2021

Know why you’re training your team before you start. Learn how the team follows up with every lead in record time after virtual events and turns them into revenue. Keith: Many people know of Sandler sales and sales leadership training. around the country, around the world, their focus is going to be leadership at all levels.

Scale 104

Scale Underperforming Technical Team Leadership Consulting 104

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. So we do that for customers, and that’s the team I’m working on.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Neil Patel

OCTOBER 4, 2020

Thought Leadership. Thought leadership describes the esteem and authority a company is held in in a particular industry. This position is typically achieved by that company producing content that educates, solves industry problems and demonstrates superior expertise. A Well-rounded Team. Syncing With Your Team.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

ChurnZero

AUGUST 11, 2020

Customer Success teams are in a unique position to listen to their customers’ challenges. To increase customer retention in the next wave, train your Customer Success team to listen to what the customer says they need to find the right solution for them. Don’t labour on the pain, always move the conversation toward the future.”.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

SaaStr

DECEMBER 23, 2020

As for Tamar, previously, Tamar was a Vice President at Google, holding product and engineering leadership roles on Google’s most important products, including Search, Identity, and Privacy. How does Tamar structure the customer development process? I was a C++ developer working on electromigration on a full chip.

VP of Engineering 232

VP of Engineering Software Review Technical Review Underperforming Technical Team 232

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * In terms of tone, what is the right tone to approach the broader team with? How does PagerDuty gain a sense of company morale at scale?

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].

Underperforming Technical Team 80

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

Sales Hacker

MARCH 12, 2020

If you’re in a position to fill a sales role, you’re likely already feeling the pressure, because your revenue targets are built on the assumption that your team is fully staffed. Is it a lack of leadership? These factors can quickly derail a sales team. Some roles don’t work if you have a bad hire.

Sales Hiring 76

Sales Hiring Sales Recruiting Compensation Underperforming Technical Team 76

Sales Hacker

DECEMBER 7, 2021

Outreach allows you to commit to accurate sales forecasting, replace manual processes with real-time guidance and unlock actionable consumer intelligence that guides you and your team to win more often. From a goal setting perspective, you can’t make it so unattainable that it drives resentment from the team. Look at your brand.

Branding 79

Branding Technical Review Underperforming Technical Team Sales Hiring 79

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Sales Hacker

APRIL 27, 2020

Whether you run a one-person sales enablement program or are part of a team, the sheer scope of the job can be overwhelming. Now here’s where it can get challenging: you serve the revenue-producing employees, sure, but you do it to help your executive team achieve their goals. I hear you. Sales enablement strategy. How do you do this?

Sales Enablement 88

Sales Enablement Scale Sales Hiring Sales 88

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Is web3 going to change everything because, as Chris Dixon argues, the best entrepreneurs and developers have learned not to build atop centralized platforms? Web3 hype peaks.

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

SaaStr

JULY 8, 2020

350: Neha Sampat is the Founder and CEO @ Contentstack, a modern content management system bringing business and tech teams together to deliver personalised, omnichannel experiences. What are the counter-intuitive strategies Neha has found work when it comes to motivating remote teams? * You should be. Harry Stebbings: Okay.

Scale 200

Scale Technical Review Technical Advisors Sales Hiring 200

SmartKarrot

MARCH 23, 2023

Apply here: [link] Role: Senior Customer Success Manager Location: London Area, United Kingdom (On-site) Organization: Robin AI As a Director, Customer Success Strategy, you’ll work with the team to develop the Customer Success function’s strategy. Take pleasure in a warm atmosphere and a close-knit team.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

Sales Hacker

AUGUST 7, 2018

The importance of goal-setting for professional development. They are a phone system designed for the modern sales team, they integrate seamlessly into your CRM. Outreach triples the productivity of sales teams and empowers them to drive predictable and measurable revenue growth. What You’ll Learn. The definition of hustle.

Scale 43

Scale Underperforming Technical Team Compensation Sales 43

BetterCloud

JANUARY 9, 2019

You will better understand success by being able to identify failure: Figure 1 – The lone IT professional, after being told that the budget is too small for more security people on their team. If security is on your mind only, you will fail no matter how great you are or your team is. Doing security by yourself is failure.

Underperforming Technical Team 40

Underperforming Technical Team Software Review DevOps as a Service Scale 40

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. Taking part in the panel are: Thomas Creighton de Farias – Senior Product Education Producer. I work with the teams that build Intercom’s support products.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 150

Underperforming Technical Team Sales Hiring compliance SMB 150

Sales Hacker

JULY 10, 2020

I was good at Sales, I was the top of my team, and I knew it. Like often happens in companies, there was a leadership change. It also serves as a great troubleshooting tool to identify gaps or weaknesses in your current deals and in your process. Educate them, and have them present information back to you. My Wakeup Call.

Underperforming Technical Team 115

Underperforming Technical Team Sales Hiring Outsourced Development Software Review 115

Intercom, Inc.

FEBRUARY 18, 2021

They spoke on the topic of leadership, and unsurprisingly it was a fascinating and enlightening discussion, with a lot of great insights gleaned from their respective careers. If you’re short on time, here are a few quick takeaways: Leadership is not just about having a clear vision for the team – it’s also about serving others.

Leadership 118

Leadership Underperforming Technical Team Sales Hiring Education 118

SmartKarrot

AUGUST 31, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? When we spoke before about it, you said continuous customer development becomes so crucial.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

User Pilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. They earn more than developers, astronauts, and even attorneys, but less than surgeons. The Director of Product is accountable for multiple product lines and manages product management teams.

VP of Engineering 104

VP of Engineering Management Underperforming Technical Team Compensation 104

Sales Hacker

OCTOBER 16, 2020

The days of leveraging someone’s college, hometown, favorite sports team, etc., This is the gold section where you should spend the majority of your time learning and educating yourself about their business. Ask, “Is it a bad idea to ask you who I should be contacting for a chat around (insert problems you solve for)? ”.

Enterprise 104

Enterprise Payment Methods Payment Services Sales Hiring 104

Sales Hacker

APRIL 16, 2018

3) SDRs and SDR Development [3:51]. SDRs and SDR Development. Then, we have another group of SDRs that work in a stage that we call development, and the way we think about development, think about sales pursuits that a seller might engage in, or an opportunity. You were also doing ton of product education.

Sales Hiring 67

Sales Hiring Sales Underperforming Technical Team AI 67

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Wooden on Leadership. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Selling to Big Companies. The Pirate’s Guide to Sales. B2B Is Really P2P.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

SaaStr

OCTOBER 10, 2019

Thank you so much to the SaaStr team for organizing this conference and thank you to Joaquim for joining me on this session. We give them the superpowers of the developer and the designer. But that’s not bad. Joaquim Lecha | CEO @Typeform. Christoph Janz | Managing Partner @Point Nine Capital. FULL TRANSCRIPT BELOW.

Scale 134

Scale Scaling Payment Methods SaaS Payments 134

Intercom, Inc.

MAY 21, 2018

On the one hand, you work your butt off to stack your team with the most creative, curious and diverse individuals you can find. The essence of design leadership is the inverse of what I had assumed. I eventually came to realize that the essence of design leadership is the inverse of what I had assumed.

Leadership 200

Leadership Underperforming Technical Team Scale Management 200

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service. What are the pros and cons?

Education 107

Education Sales Hiring Technical Review Underperforming Technical Team 107