Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. That experience led to his bestselling book, The Sales Acceleration Formula. Or, even if they’re leaning towards the latter, they’re often not using the right metrics. A data-driven framework for scaling.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

OpenView Labs

AUGUST 19, 2021

Sales recruiting is broken. The sad truth is that VP of Sales are turning over within 19 months —and that timeline is shrinking. . Not only that, the market has heated way back up and the VP of Sales is one of the most sought after roles. This isn’t linear and there are many shades of grey when it comes to sales. .

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Buffer Resources

JANUARY 18, 2024

As a job seeker, the benefits were great — the platform recommended jobs I would be a top applicant for and allowed me to reach out to hiring managers directly, even if I wasn’t connected to them. The more expensive plans are targeted at salespeople and recruiters. 

Technical Review 61

Technical Review Systems Review Sales Recruiting AI Search 61

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 180

Scale Sales Hiring Sales Recruiting Sales 180

Sales Hacker

SEPTEMBER 6, 2018

Sales is a hyper-social, customer-facing role that can get highly stressful. In this article we talk about the top indicators of sales burnout and how to tackle them. We all know Sales is the job for the people person — the high-flying, always-on-the-go charmer that’s on the phone, in meetings and/or closing deals.

Sales Recruiting 68

Sales Recruiting Sales Metrics Strategy 68

Valuize Consulting

DECEMBER 7, 2021

Is it going to come from the Sales and Marketing budget, or General Administrative budget? Where does Sales, Support, Training & Education play and what does the handoff look like? Your charters must dictate how you hire as the skill sets you recruit need to align with, and complement, your charters.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. Ryan Bonnici: So they work hand in hand but I think, yeah, we definitely went a little bit too far in one direction.

Sales Hiring 133

Sales Hiring Sales Recruiting Scale Software Review 133

ChurnZero

JANUARY 10, 2022

If you’ve gotten customer feedback , for example, and you want to look over it to identify pain points, recruit a cross-functional team to help you review the data. You’ll be able to put together much more efficient internal workflows and define responsibilities and metrics. This is something that your Sales team can help you with.

Onboarding 98

Onboarding Sales Recruiting SaaS Technical Review 98

Andreessen Horowitz

OCTOBER 16, 2023

One of the toughest challenges for founders — and especially technical founders who are used to focusing so much on product features over sales — is striking “product-market fit”. The concept can be defined many ways , but the simple definition shared in this episode is: it’s when you understand the business value of your product.

Product Marketing 84

Product Marketing Scale Sales Hiring Sales Recruiting 84

CustomerSuccessBox

DECEMBER 13, 2021

SuccessHACKER is a Customer Success advisory firm focused on providing education, recruiting, and consulting to high-growth companies. What are the KPIs and metrics you track for onboarding? Pre-sales / Post Sales). Any tips on a handoff from sales to the onboarding team? Yes and No.

Onboarding 52

Onboarding Sales Recruiting Underperforming Technical Team Consulting 52

ProfitWell

DECEMBER 13, 2019

The goal in SaaS sales is not to convince your customer to buy your product there and then—it’s to win that customer over to your product for a lifetime. We’ll tell you how to use your understanding of a prospect to turn them into a delighted customer, what metrics to lean on, and how to build the perfect SaaS sales team.

Scale 61

Scale Sales Recruiting SaaS Sales 61

User Pilot

AUGUST 21, 2023

Despite not being classed as a C-level position, product managers are often leading multidisciplinary initiatives that start with your developers and end with the sales team so confident leadership is a must. Here are the product management skills and experience questions you should ask: How do you perform customer research?

Interviewing 79

Interviewing Underperforming Technical Team Management Sales Hiring 79

Baremetrics

OCTOBER 8, 2021

Indeed, to get the most out of customer data, SaaS businesses often rely on a third-party analytics dashboard for everything from basic SaaS metrics to financial forecasting and customer segmentation. One of the most important metrics is customer lifetime value ( LTV ). While the definition is simple, the calculations aren’t.

Payment Services 94

Payment Services Payments SaaS Payments Payment Features 94

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Baremetrics

SEPTEMBER 24, 2021

Baremetrics is a business metrics tool that provides 26 metrics about your business, such as MRR, ARR, LTV, total customers, and more. Debt financing is preferable for sales and marketing acceleration since it has a lower long-term cost and enables the company to expand quicker. Want to try it for yourself? start free trial.

Finance 98

Finance Venture Capital SaaS Payments Payments 98

Sales Hacker

SEPTEMBER 23, 2019

This week on the Sales Hacker podcast, we talk to Kevin Egan, VP of North American Sales at Slack. Kevin’s sales career has taken him from Oracle, to Dropbox, to Salesforce, and now, to Slack. How experience as a sales engineer can play into your role as a sales leader. Subscribe to the Sales Hacker Podcast.

VP of Engineering 52

VP of Engineering Sales Recruiting Sales Hiring Scale 52

SaaStr

APRIL 23, 2019

And can you talk a little bit about touching on the hiring point, because you did say that you focused a lot on talent, and recruiting. And coming from Brazil without a big network in Silicon Valley, un-launched, without a website, it was actually really hard to recruit the first ten people. Definitely under 15. Anu: Got it.

Sales Hiring 172

Sales Hiring Sales Recruiting Scale Payment Methods 172

User Pilot

SEPTEMBER 29, 2023

You need a range of disciplines working together in a cross-functional team to make sure various product development processes go to plan, including product managers , developers, marketers , sales, designers , senior leaders , and more. Senior management. Next up, you need to validate the idea before you start writing code.

Development 91

Development Software Review Sales Recruiting Technical Review 91

Sales Hacker

JULY 3, 2018

We’ve been compiling this sales automation tools list for a while, trying to figure out the best way to get the information out there. There are a number of existing resources available on sales automation, but they don’t offer use cases and examples of how to put the tools to action. What Is Sales Automation?

Scale 65

Scale Outsourcing Services Sales Recruiting Outsourced Development 65

Neil Patel

JANUARY 6, 2023

At the same time, the number of houses up for sale is at historic lows. All that results in more sales and a growing income. In fact, real estate agents who invest in SEO make 2-3x more sales every month than those who don’t. Agencies can: Work contractually, meaning you don’t need to recruit a full-time employee.

Technical Review 84

Technical Review Social Media Sales Recruiting Engineering 84

Natalia Luneva

NOVEMBER 24, 2021

We tried to come up with a framework where we set marketing, sales and finance which we call heavy burdens of the company. For instance, in an early stage company HR is focused on recruiting whereas if you are at a bit later stage you are more focused on HR process. Levers of scaling a SaaS company. In our case these are: 1.

Scale 52

Scale Scaling Sales Recruiting SaaS 52

SmartKarrot

OCTOBER 21, 2022

Role: Director, Customer Success Location: Foster City, CA, US Organization: PTC As a Director of Customer Success, you will recruit and retain top industry and customer success talent. Develop and manage customer portfolio dashboards and report key health measures. Align with Sales on expansion and retention strategies and processes.

Customer Success 19

Customer Success Sales Recruiting Scale Technical Review 19

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

ChurnZero

MAY 10, 2019

This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success.

Technology 74

Technology Customer Success Sales Recruiting Sales Hiring 74

Neil Patel

OCTOBER 24, 2020

In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time. Questions about KPIs and metrics for performance measurements. Sales and Marketing Consultants. Human Resources Consultants.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

ChurnZero

APRIL 26, 2019

Whether dealing with onboarding or recruitment, every HR department hopes for a smooth and well-defined employee experience. A successful HR manager leverages metrics to forecast, track and report on new employee onboarding. Even if you lack an HR team, consider what metrics can be applied to a newly onboarded employee.

Onboarding 58

Onboarding Sales Recruiting Scale Sales Hiring 58

ChurnZero

DECEMBER 18, 2020

Can we recruit hiring new team members from January to April, or from January to June this year, just to make sure that as we enter in the next year, we’re able to start off with some wins and not get upside down. Q: What key metrics can Customer Success share with product to help prioritize their goals? What are your metrics?

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. What were the core mistakes that he made with RJ Metrics? Does Bob agree with the notion that channel sales have completely died in the world of SaaS? Loving our podcast content?

Sales Hiring 133

Sales Hiring Scale Outsourcing Services CTO Hire 133

Upscope

MAY 24, 2019

Below we'll stick to a simple definition and then show you 7 examples of how companies implemented CX strategies. You'll see a lot of CX definitions out there so we'll stick to the common elements taken from Forrester research. An accountability outline. Commercial clients give feedback through sales and partners.

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99

SaaStr

NOVEMBER 28, 2019

And so again we would just have added to more kind of friction in the sales cycle and there was a whole video long sales cycle. And then I think the other one was a bit harder because we made a transition from perpetual to subscription, which kind of screws up all your metrics. We opened a small sales office in Wework.

Sales Hiring 180

Sales Hiring Scale Sales Recruiting Government 180

SmartKarrot

OCTOBER 14, 2022

Building relationships with key internal stakeholders at the customers, including executives, senior management in operations and engineering, and factory staff, including process engineers. Co-owning the upsell and renewals of current customers with the Sales Team.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. They’re going to build a bunch of things that we need.

Travel 181

Travel Marketing Scale Outsourcing Services 181

SaaStr

JULY 1, 2021

That can definitely help. For us, definitely one big thing that we look for us is, are you a driver of the situation you’re in? Josh : Yeah, no, I definitely know them very well. When we do all hands meetings, we go through every KPI, every metric, ARR, margin, with every Gustee. We call it ownership mentality.

VP of Engineering 276

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 276

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. Justin Welsh | SVP Sales @ PatientPop. I was a local sales manager or regional manager.

Sales Recruiting 271

Sales Recruiting Sales Hiring Scale Sales 271

SaaStr

JULY 30, 2020

356: Pete Kazanjy is the Co-Founder @ Atrium, the startup providing proactive, always-on insights for sales operations, managers, and leaders. Alongside Atrium, Pete is also the Founder of Modern Sales Pros, a community of 15,000 focused on sales operations and sales management. Stop asking questions.

Part-Time VPE 213

Part-Time VPE Scale Sales Recruiting Sales Hiring 213

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 209

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 209

SaaStr

SEPTEMBER 24, 2019

And so, for the team that I’m responsible for, which is sales, and customer success, and support, clearly a weekly note out about what’s going on, with regards to the business is something that I’ve kind of done in the past at other companies, but it’s a ritual here. You talked about it, inside sales.

Sales Hiring 177

Sales Hiring Scale Technical Review Sales Recruiting 177