Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

User Pilot

AUGUST 14, 2024

In-product education and onboarding Guiding users reduce their time to value , helping them find the benefit of your product sooner rather than later. Lastly, onboarding checklists are another good example, useful for getting customers set up quickly instead of just leaving them on their own. Notion’s onboarding checklist.

Scale 105

Scale User Experience Acquisition Technical Review 105

SaaStr

NOVEMBER 7, 2019

For me, one definition I like is the one from Bill Gates when he said, “the platform is when the economic value of everybody that uses it exceeds the value of the company that creates it” That’s what a platform according to Bill Gates. What would be your definition? Right, Renaud? What do you have in mind?

Payments 169

Payments Merchant Services Payment Solutions Payment Services 169

Intercom, Inc.

MAY 10, 2018

Andrew: Definitely. Switching to a different service is something that takes a lot of effort. Andrew: I started on the driver side of the business, and as everyone knows about marketplaces, the supply side is often the trickiest, hardest side. I saw both sides of the marketplace, which was a lot of fun.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Neil Patel

DECEMBER 18, 2020

However, Wanelo’s recent decline has made it necessary for online sellers to look elsewhere for the services Wanelo provided. It’s definitely a Wanelo alternative you should consider. However, over the years, the platform has become a marketplace that attracts 5 million diverse shoppers. Consider the Number of Users.

Merchant Services 145

Merchant Services Marketplace as a Service Social Media Systems Review 145

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

CloudGeometry

JANUARY 15, 2022

Before you shout “Digital Transformation” in a crowded marketplace, it’s important to recognize two foundational principles in developing a SaaS product plan. Part 1: User Model & Onboarding If you have a business model, you have put together ideas about users. Onboarding in SaaS is an end-to-end process.

Well Architected Framework 130

Well Architected Framework DevOps as a Service AWS Traceability 130

Totango

NOVEMBER 14, 2019

Onboarding is an exciting, critical phase of introductions and potential. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. Why Onboarding Matters. Onboarding is your customer’s first experience with you and your product.

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive. Sending emails in Mailchimp.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

ChurnZero

OCTOBER 12, 2021

Recipients were recognized in one of four ChurnHero Award categories: Onboarding Hero – An innovative way your team has made your onboarding process more effective and value-focused. Onboarding Hero – Definitive Healthcare. This year’s eight winners come from around the globe and touch many different industries.

Systems Review 98

Systems Review Healthcare Scale Point of Sale 98

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Totango

APRIL 25, 2022

An inspiring customer journey is one where your customers’ experience with your product, service and organization as a whole is so memorable and engaging that your company’s teams are inspired and excited to produce the same experience for all of your customers!

Scale 92

Scale Marketplace as a Service Customer Success Communication 92

How To Buy Saas

JANUARY 1, 2021

Your course gets the advantage of getting promoted in these online course platform marketplaces. Online Course Marketplace. Online Course Marketplaces. In a course marketplace, the course you create becomes part of a catalog and you get an existing student base to sell online courses to. Onboarding management.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

User Pilot

NOVEMBER 4, 2020

Onboarding. It is a no code tool, but it definitely helps if you understand HTML, CSS and other languages because it uses some of their terminology (eg “div”, “padding”) which may be confusing for some. This can save you a lot of time when getting your service up and running. Onboarding. Wireframing. Prototyping.

Payment Methods 98

Payment Methods SaaS Payments Payment Solutions Payments 98

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

SaaSX

FEBRUARY 26, 2020

Today’s digital marketplace is a vast and wild place. What kind of company (or product/service) would work best alongside my business?” “What sort of organization can benefit from my company’s strengths?” that suits your needs, your next move is to create a definitive game plan. It can get a little lonely out there.

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

Neil Patel

OCTOBER 24, 2020

Onboarding Process. During onboarding, make sure you maintain open dialogue to make the process smooth and fuss-free. You can also select a freelancer profile from these marketplaces. What to Expect When Working with a Consultant. One thing that you can expect from a responsible consultant is availability and responsiveness.

Consulting 145

Consulting Sales Hiring Technical Review Sales Recruiting 145

Payrix

FEBRUARY 4, 2025

They underwrite and onboard the sub-merchants and provide them with the products and services required to process electronic payments. Chargeback reduction service Screens presentments and chargebacks and returns certain invalid items to the acquirer or issuer, as appropriate. eCheck, PayPal, etc.)

Payment Services 100

Payment Services Merchant Services Payment Solutions Payment Methods 100

Sales Hacker

FEBRUARY 12, 2021

Before we dive into more details, let’s look at a few definitions. Onboarding: When choosing a new enterprise CRM, look how easy it is to transition from your old solution and what does that onboarding process looks like. An established marketplace is a sign that you’ll have the integrations you need in the future.

Payment Solutions 114

Payment Solutions Enterprise Scale Payments 114

Intercom, Inc.

JANUARY 10, 2019

That’s why we’re redesigning our onboarding process from the ground up , with the aim of personalizing the experience for every single Intercom customer. To me, that definitely feels like a frontier, because a lot of this stuff is just still really hard to build manually, you know? by Mike Matas, who was an early Apple employee.

Scale 143

Scale Banking Technical Review Systems Review 143

User Pilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning is a process that aims at determining how the service or product is situated on the market and why it is superior to those of your competitors. What is product positioning?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

Neil Patel

DECEMBER 17, 2020

BPM software is great at automating routine and recurring processes like: Requests for approval Inventory updates Time-off requests Promotions Customer onboarding Training new hires. Here’s an example of an onboarding workflow in Orchestly. There are hundreds of ready-to-use templates in the Creatio marketplace to help you get started.

Payments 141

Payments Payment Solutions Software Review Payment Services 141

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. If you talk to entrepreneurs, you will get definitive answers from them, but they are frequently the opposite of each other. You should never give away your product for free!”

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

OPEXEngine

FEBRUARY 22, 2022

This is because using a customer-centric definition highlights the key operational differences that drive strategic decision-making at these businesses as well as influencing the relevant performance indicators for them. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Totango

FEBRUARY 22, 2021

By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something. For example, our clients in the hospitality industry used Totango to pivot and survive by quickly embedding digital best practices straight from the Totango SuccessBLOC marketplace. Totango Sets New Records.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

BetterCloud

JANUARY 26, 2022

The not-so-good news: the marketplace is very complex, with lots of acronyms to sort through. To start, let’s take a quick look at Gartner’s definition of an iPaaS and an SMP: An ??iPaaS Despite the differences in their definitions, both an iPaaS and an SMP can bring IT the myriad benefits of automation.

Marketplace as a Service 52

Marketplace as a Service Scale Cloud Government 52

ChurnZero

OCTOBER 12, 2021

We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards! We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards!

Systems Review 52

Systems Review Healthcare Scale Point of Sale 52

BetterCloud

MARCH 15, 2022

To get started, let’s quickly review the Gartner definition of a SaaS management platform, and its core capabilities. Any member of your IT team should be able to use an SMP’s no-code builder to orchestrate workflows that automate employee onboarding, offboarding, and internal job changes.

Management 52

Management SaaS Marketplace as a Service compliance 52

SaaStr

MARCH 19, 2019

Even today all you have to give us is an email address and you can access Stripe’s APIs, you can get up and running as a platform, and you can be onboarding customers almost immediately. So it’s API first, even for our own services that are being consumed in new products that we are building.

Payments 129

Payments Scale Scaling Revenue 129

Chart Mogul

JUNE 23, 2022

In the SaaS world, that means the consumer-facing apps & marketplace SaaS have a tougher time ahead. One thing is definitely true — stakeholders will require more information about your KPIs. Trust us, we did it recently and you can read more about our migration here. So a defensive posturing might give you more leeway.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

BetterCloud

FEBRUARY 12, 2021

Many definitions of this newly emerged technology category have been floating around in recent years. User lifecycle management (on/offboarding and mid-cycle changes): Automate onboard, offboard, and mid-lifecycle user change processes to reduce human error, risk, and save valuable time. No-code, IT-centric scalable automation.

Management 52

Management SaaS Marketplace as a Service Cloud 52

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. The first couple of titles definitely wouldn’t have resonated with anyone. That’s where they start getting onboarded.

Scale 77

Scale Sales Hiring Technical Review Customer Success 77

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. These are not laws. How Much Should You Pay Yourself? We looked at emails.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SmartKarrot

JUNE 15, 2020

The software marketplace is always in flux, with newer customer success solution just a click away. They want their needs anticipated and service prompt so that they can fully remain in control of their investments. But it’s definitely not an intuitive product that will give you actionable analytical insights from customer data.

Customer Success 10

Customer Success Scale Management Marketplace as a Service 10

SaaStr

JUNE 10, 2020

And if you’re at HR, how do you optimize onboarding? Now I will tell you, things went dead for definitely two and a half weeks. We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. It’s a competitive marketplace.

Travel 233

Travel Scale Marketing Outsourcing Services 233