Neil Patel

MAY 4, 2021

Data as a service (DaaS) is becoming increasingly popular. New advancements in cloud computing technology have made remote, cloud-based data storage and management easier to use and more accessible. Businesses using DaaS platforms can see improvements in data collection, usage, and management. What Is Data as a Service (DaaS)?

Marketplace as a Service 88

Marketplace as a Service Data Technical Review Marketing 88

User Pilot

JUNE 29, 2024

Greater data security. External training resources and technical support to help your team get started immediately. Security and compliance (consider building if your company handles sensitive data). Analytics reports to track customer data over time. Why should you buy a data analytics solution?

Technical Support 105

Technical Support compliance Scale User Experience 105

Stax

MAY 6, 2025

Youll need a payment solution that automates billing, supports usage-based pricing, and seamlessly connects to CRMs, accounting tools, and other parts of your financial infrastructure. If your payment system doesnt play well with the rest of your tech stack, it can create silos, data discrepancies, and workflow inefficiencies.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

Stax

FEBRUARY 19, 2025

API-based integrations allow companies to automate workflows, enhance data accuracy, and improve overall efficiency. That means with the Stax API, your corporation can integrate Stax payment processing for ISV and data into an existing application or system. How does an ISV integration work?

Payments 88

Payments Merchant Services Payment Services Payment Solutions 88

Stax

JANUARY 28, 2025

Enhanced securitytokenization and two-factor authentication reduces the risk of data breaches As we mentioned earlier, Click to Pay uses a data security approach called tokenization to protect sensitive financial data from malevolent actors. The original sensitive data is still secured and hidden in an external data bank.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

Intercom, Inc.

APRIL 20, 2021

It can seem like an impossible balancing act – but customer support operations can help. First and foremost: what exactly is customer support operations? These optimizations can then be used to empower your support managers and reps to work more efficiently, and give greater visibility to execs and key stakeholders.

Scale 156

Scale Customer Support Scaling Headcount 156

Intercom, Inc.

MAY 13, 2022

Most of the time, help desks offer basic technical support or customer service , such as resetting user passwords, but functions can vary depending on business needs. . A support helpdesk is used to assist external customers answer inquiries such as help with a product or software setup. . What does a help desk do?

Outsourcing Services 118

Outsourcing Services Technical Support Customer Support Onboarding 118

Intercom, Inc.

DECEMBER 17, 2018

. “It helps you offer support at the exact time and place it’s most useful” With live chat, you can use the data you already have to support your customers when and where they need it most. A few ideas: If most of your website traffic is to a specific support page, add live chat there. .”

Software Review 217

Software Review Systems Review Technical Review AI Search 217

Stax

JUNE 20, 2024

Assess the program’s features and benefits, including technical support, marketing resources, and revenue-sharing models, to ensure they meet your needs. When your partner offers streamlined integration processes and robust technical support, you’re in a better position to maximize the benefits of partnerships.

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

User Pilot

APRIL 22, 2024

Technical support. Any help that involves the technical team. Self-service support. Technical support Forms of technical support include developers’ docs, one-on-one setup calls, integration assistance, network systems compatibility, tweaks in code, or technical workarounds.

Strategy 105

Strategy Technical Review Technical Support Systems Review 105

Intercom, Inc.

MAY 13, 2022

Triage issues like complex queries, tricky technical issues and emotionally charged complaints with powerful workflows through the use of conversation data. . After resolving each issue, company Alpha’s support team may ask customers to respond to a short survey to gauge how satisfied they are with the outcome.

Underperforming Technical Team 129

Underperforming Technical Team Customer Support Technical Support Churn 129

Neil Patel

JULY 7, 2021

Although the specifics vary by the product or vendor, a digital experience platform is a single digital hub that allows a brand to use data and AI to create and deploy custom content experiences for consumers and integrate them for consumption across an array of digital and other ecosystems. It’s essentially a further evolution.

AI Search 133

AI Search CTO Hire Scale Artificial Intelligence 133

Chaotic Flow

AUGUST 18, 2015

Sales, marketing, customer success, and technical support teams all play critical roles in servicing SaaS customers and driving SaaS business revenue. Use Your Usage Data. Use your usage data to gain a deeper understanding of your SaaS customer’s needs and habits to improve SaaS customer alignment.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Payrix

APRIL 24, 2024

By leveraging data analytics and identifying attrition candidates proactively, software companies can address issues promptly and offer tailored solutions. From addressing service and support concerns to deploying feature enhancements, proactive engagement is key to mitigating payments attrition.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

User Pilot

JANUARY 28, 2025

Setting it up requires developers and manual tracking, which can slow down projects and make non-technical members dependent on technical support. You want to combine all your analytics needs in one place: Mixpanel is great at quantitative data but lacks features like in-app surveys or auto-capture for qualitative insights.

Artificial Intelligence 52

Artificial Intelligence Machine Learning SaaS Pricing 52

User Pilot

MARCH 7, 2024

TL;DR An analytics platform is a collection of multiple tools that offer a variety of services like the collection of data, processing, analysis , visualization , etc. Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps.

Social Media 105

Social Media AI Search Mobile AI 105

SaaStr

JULY 24, 2019

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. And then there was technical support. The other things that we’ve done is stand up a proactive support team. Our technical support team is amazing.

Retention 150

Retention VP of Engineering Sales Hiring Scale 150

Intercom, Inc.

JANUARY 9, 2020

According to our own data, website visitors are 82% more likely to convert to customers if they’ve chatted with you first. Their help chat team seem to really understand how help chat teams function and can also offer practical advice beyond your basic technical support.

Technical Review 20

Technical Review Scale AWS Software Review 20

Kellblog

JUNE 27, 2022

Bob Seiner and Non-Invasive Data Governance ). This work builds upon the ideas of Rob Moffat in his Internationalization Playbook which focuses on when , where , and how to do so, along with a case study and comparison data. Gartner, Forrester, IDC) to boutique analyst groups specialized by technology or industry (e.g.,

Startup 139

Startup Sales Hiring Underperforming Technical Team Compensation 139

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Mobile App Fully-featured mobile app (iOS/Android) for on-the-go access to CRM data, though initial setup of whats viewed may need config. Add-ons like Tableau CRM for big data analysis.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

BetterCloud

JUNE 9, 2022

Today we’re thrilled to announce a significant strategic growth investment from Vista Equity Partners, a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. This investment marks another exciting milestone on our 10-year BetterCloud journey.

Investment 104

Investment Leadership Technical Review Management 104

Neil Patel

JULY 12, 2021

The best part about this tool is that it integrates with your mobile app or website so you can see data in real-time and triggers actions by adding in predefined rules. Pricing starts at $150 per month for unlimited emails, SMS, tracking, and technical support. Bonus: Add fresh data to your marketing campaign with DataForSEO.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

Totango

JANUARY 22, 2024

These use cases free up time spent on tasks like pre-calls or sifting through customer data, empowering customer success managers (CSMs) to focus on more strategic initiatives and consultative customer guidance. . For many companies, the CSM role has become a catch-all for various tasks – from renewals and billing to technical support.

Customer Success 100

Customer Success Generative AI Scale AI 100

Kellblog

SEPTEMBER 7, 2024

And personally, I’ve always hated 1-1s, but that started back when I was in technical support and forced to have them with my manager.) I wasn’t taught that you couldn’t have 60 direct reports, but we did discuss the pros and cons of a large span of control.

Technical Advisors 115

Technical Advisors Technical Support Management Innovation 115

Stax

MARCH 5, 2025

Meanwhile, a payment gateway is the technology that authorizes and processes payments between a buyer and seller by securely transmitting payment data. They comply with the latest industry and security standards to ensure that you and your customers data remain safe from any threats.

Payment Services 88

Payment Services Payment Methods Merchant Services Payments 88

FastSpring

SEPTEMBER 16, 2022

That said, it might be helpful to occasionally reach out to FastSpring leaders directly , especially if someone has a business need that doesn’t necessarily involve a technical question about our platform. We have a diverse group of FastSpring experts in the community, not just end-user technical support specialists.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Baremetrics

MARCH 23, 2021

1 Overview 2 Features Plans Point of Sale International Support Tools for Developers 3 Pricing PayPal’s Basic Fees Stripe’s Base Fees Stripe Billing 4 Usability 5 Customer Service & Technical Support 6 Final Word All the data your startup needs. The platform now offers 24/7 live support for all of its merchants.

Payment Methods 93

Payment Methods Payment Services Payments PayPal 93

SaaSOptics

NOVEMBER 18, 2021

You may have a year-long technical support contract with the customer; your performance obligation of providing technical support is transferred to the customer over time. You sell an item to the customer, they leave the store with it, and you recognize the revenue. For SaaS companies, it’s not so straightforward.

Payments 80

Payments Payment Services Revenue Payment Solutions 80

User Pilot

JULY 9, 2023

Ultimately, double-barreled questions leave respondents with confusing questions and analysts with unreliable and inaccurate data. How to identify double-barreled questions Thankfully, double-barreled questions are often easy to identify. " Your SaaS solution may be great despite your not-so-helpful customer support.

Scale 98

Scale Technical Review Technical Support Software Review 98

Sales Hacker

SEPTEMBER 24, 2022

times more likely to prioritize leads based on data than underperformers. To gather data, analyze your existing customer base by tracking their interactions with your website or blog, social media pages, sales reps, and more. Technical support. Related: Step By Step Guide to Creating Your Ideal Customer Profile.

Sales Funnel 131

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 131

InsightSquared

DECEMBER 28, 2017

Depending on how your team’s structured there is probably some sort of sales support function underneath the umbrella of sales operations. Whether it’s a deal desk, RFP team or just technical support in most cases this falls under our team. We want to avoid the systems getting in the way of their ability to close deals. .

Technical Review 79

Technical Review Systems Review Sales Technical Support 79

Sales Hacker

SEPTEMBER 23, 2021

The VAR might purchase a piece of computer hardware and build a specific software application to be sold with it or the VAR might add value by providing technical support, training, or installation to go along with the product to be sold. Managed service providers (MSP).

Technical Review 117

Technical Review Scale Software Review Systems Review 117

User Pilot

MAY 23, 2024

Proactive support demonstrates a commitment to customer success and improves customer loyalty. It requires a ton of data collection and analysis. Email support by customer service representatives Email support is a staple for most customer service teams. without starting over or losing context. Source: Zendesk.

Customer Support 104

Customer Support Social Media SaaS Artificial Intelligence 104

Stax

APRIL 17, 2025

Technical support and resources Youre not doing it alone. ISV partners often get access to exclusive technical documentation, sandbox environments, solution architects, and dedicated partner support teams. Also, consider the kind of technical support that may be available. Pro tip: plan ahead.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Baremetrics

MARCH 23, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Also, each software platform meets PCI Compliance Level 1, the top data security level. You and your customers can take data anywhere. Try Baremetrics free. Table of Contents.

Payment Services 69

Payment Services Payment Methods Payment Features Payments 69

Baremetrics

SEPTEMBER 26, 2021

Coming from data and engineering backgrounds, most SaaS founders know that good decisions require good data, and great decisions require as much good data as you can find. While collecting and pulling the data to calculate metrics isn’t easy, the metrics themselves are usually based on some pretty simple and logical math.

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

SaaStr

AUGUST 5, 2019

We offer a comprehensive solution for customers to manage all their unstructured data. So back in the day, people used to have servers and backup and VPN and all these complex technologies in order to manage their files in their data center. We help retire that to the cloud and we add to that a dose of collaboration, data protection.

Sales Recruiting 182

Sales Recruiting Construction Scale SaaS 182