BetterCloud

JANUARY 15, 2025

This is why security teams require SaaS security assessments. It gives the bad actor access to a users browser, hijacks the session, and then redirects the user to malicious sites. Stolen credentials: Stealing user access permissions or exploiting weak passwords, is another threat to all organizations. But whats in them?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Also used by smaller orgs with IT support. Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

User Pilot

OCTOBER 31, 2024

Sentiment analysis tools : Software that analyzes customer feedback, reviews, and social media mentions to determine public sentiment (positive, negative, or neutral). Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

Teamgate

JULY 2, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Team recognition amplifies these rewards. The results will compound into measurable success.

Scale 52

Scale Payments Sales Payment Solutions 52

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Teamgate

JUNE 11, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

User Pilot

OCTOBER 20, 2024

Also noteworthy is that onboarding may differ for different customer segments. While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? Step 6: Test the automated customer onboarding flows At this point, your automation should be ready. Personality traits and values.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

Teamgate

JUNE 27, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. 67% of sales are lost due to poor lead qualification.

Scale 52

Scale SaaS Payments Underperforming Technical Team Payment Solutions 52

User Pilot

NOVEMBER 29, 2024

Teams can use Fullstory’s session replay to: Identify frustration signals like rage clicks or dead clicks to uncover UX pain points. Pinpoint bug locations by linking user sessions to bug reports or customer tickets. This feature helps teams understand user intent and identify major issues without needing to watch an entire session.

Underperforming Technical Team 105

Underperforming Technical Team compliance Software Review AI 105

User Pilot

MAY 31, 2025

Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. It currently supports apps built on iOS, Android, Cordova, and React Native. Existing Intercom customers: Already using Intercoms web Messenger? Source: G2.

Mobile 71

Mobile Software Review Pricing Underperforming Technical Team 71

How To Buy Saas

JUNE 26, 2025

Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. Let’s dive into the details.

Technical Review 52

Technical Review Software Review Systems Review Management 52

How To Buy Saas

MAY 26, 2025

Whether youre a developer tuning a model or a business leader integrating AI into your product, knowing how LLMs are trained helps you make better decisions in leveraging this technology. LLM developers pull in text from every corner of the digital world.

Artificial Intelligence 64

Artificial Intelligence Data Software Review SaaS 64

User Pilot

FEBRUARY 12, 2025

This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. Reviewing customer support activity. To identify recurring problems in support tickets, chat logs, and email threads. software development) to identify causal factors of a specific problem. Involve cross-functional teams.

Technical Review 59

Technical Review Software Review Churn SaaS 59

SaaStr

JULY 15, 2025

The Immediate Wins: High-Impact, Ready-to-Deploy AI Outbound SDRs: 90-100% Replaceable (With Serious Caveats) The Reality : You can replace virtually every outbound SDR on your team with AI today. The AI never sleeps, never has a bad day, and never forgets to ask the important questions. Bottom Line : Evaluate your CSM team honestly.

AI 238

AI Sales Hiring Scale B2B 238

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

User Pilot

JULY 14, 2025

No-code campaign management: Your marketing and product teams shouldn't need developers to launch campaigns or update messaging. I look for omnichannel customer engagement platforms where non-technical users can create flows, set triggers, and publish changes with no coding required.

Engagement 104

Engagement Mobile Underperforming Technical Team Scale 104

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

SaaStr

JULY 1, 2025

“I just get so much more done today with the AI on the team instead of the humans on the team.” — leading CMO to me, last week. Same APIs, same databases, same development cycles. They work 24/7, never have bad days, and get better with every interaction. Customer support teams are getting decimated.

AI 185

AI Software Review Technical Review Sales Hiring 185

BetterCloud

MARCH 17, 2025

Shadow AI, aka the unsanctioned artificial intelligence based applications that are in your tech stack, is often adopted by individual teams or employees for perceived productivity gains. Its important to decide which employees in each department will take ownership and handle the line items for their team and manage everything.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Stax

MAY 5, 2025

In recent years, businesses have seen this massive shift from desktop to mobile devices which has forced them to develop apps with built-in integrated payment gateways. A bad payment experience can lose customers and damage your brand. There are many different gateways available, each with its strengths and weaknesses.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

Buffer Resources

NOVEMBER 7, 2024

In this article, I will share the competitive analysis framework my team and I have developed (through weeks of research and dozens of iterations), and give you some tips on where to look for data that isn’t publicly available so you can have a competitive advantage. Are they looking for a developer with a specific skill set?

Social Media 124

Social Media Underperforming Technical Team Technical Review Sales Hiring 124

GetUplift

MARCH 24, 2025

Gravitating toward competitors can also help make people on your team feel safe with the direction youre going. Meanwhile, the customers who would be a great fit for your product dont know they would be a great fit because your messaging is too broad. Its natural, everyone does it.

Strategy 52

Strategy Technical Review Software Review Underperforming Technical Team 52

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. Unfortunately the news gets worse. Upcoming Webinar.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

Neil Patel

JUNE 16, 2025

Your internal team is your first audience. Prioritize buy-in from your internal team. You must commit to overcommunication with your team, shareholders, and customers if your goal is a successful rebrand. It will answer questions like: What do customers really think? What are your brand’s strengths?

Underperforming Technical Team 62

Underperforming Technical Team Social Media Branding Communication 62

Teamgate

JUNE 5, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Poor data leads to wasted time, lost revenue, and damaged customer relationships.

Underperforming Technical Team 52

Underperforming Technical Team Scale Data Sales Hiring 52

FastSpring

MARCH 6, 2025

And then they feel bad about the plugin. You have two completely different customers, but… Jesse Paliotto (17:40) Yeah, you’re get negative word of mouth because the experience was so bad with it. Hannes Andersson (17:32) somebody goes, hey, have you tried that plugin? Like that’s the difference.

Payment Methods 146

Payment Methods Business Payment Solutions SaaS Payments 146

User Pilot

FEBRUARY 9, 2025

Thrashed cursor It is a customer experience distress signal. Its a behavioral red flag that reveals user frustration caused by poor UX issues that might otherwise go unnoticed. If customers frequently report struggling with a specific feature or page, its worth investigating session recordings on that site or app.

Underperforming Technical Team 52

Underperforming Technical Team Software Review Technical Review Social Media 52

User Pilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Complex onboarding: 74% of users abandon an app after a poor onboarding experience. Poor UX: If your app is difficult to navigate or lacks a clear layout, users wont hesitate to abandon it.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

User Pilot

MARCH 23, 2025

Whatever these metrics tell you, the good or the bad, that’s only half the story. This means only 10% of monthly users engage with your app daily, showing infrequent usage and poor user retention. Look at customer support tickets, set Google Alerts, and deploy social media listening to track any mentions of your app.

Mobile 59

Mobile Underperforming Technical Team Engagement Metrics 59

User Pilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. High churn may signal poor cultural or linguistic alignment. Review competitor apps for languages supported.

Mobile 66

Mobile Payment Solutions Payment Methods Software Review 66

Teamgate

JULY 16, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Better Client Management : 87% of deals are lost due to poor follow-ups.

Scale 52

Scale Payment Methods Payment Solutions Payments 52

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster. 12 help desk metrics to track for more effective customer support.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

Intercom, Inc.

JUNE 23, 2020

The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Intercom, Inc.

OCTOBER 16, 2018

They help managers evaluate how their employees are doing, the value they bring to a team and how their work can be improved. When I first started to work at Intercom as a Customer Support Representative (CSR), KPIs were completely foreign to me. But KPIs carry the risk of seeming impersonal. What KPIs should you track?

Customer Support 154

Customer Support Underperforming Technical Team Scale Construction 154

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281