User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Before developing a new feature, make sure it’s in line with your product vision.

Underperforming Technical Team 80

Underperforming Technical Team Sales Recruiting Social Media Onboarding 80

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Does one have to expand the product line to retain customers? First, what is continuous customer development?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

OpenView Labs

OCTOBER 29, 2021

On a recent episode of the BUILD Podcast , Blake Bartlett spoke with Nikita Miller about best practices for building an early-stage product team. Nikita has a lot of real-world experience, having led stellar product teams at Trello and Dooly. She is currently SVP, Head of Product Management at The Knot Worldwide.

Sales Hiring 60

Sales Hiring Sales Recruiting Development Team Review Management 60

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. Putting $125M to work for you, our customers.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Andreessen Horowitz

OCTOBER 16, 2023

One of the toughest challenges for founders — and especially technical founders who are used to focusing so much on product features over sales — is striking “product-market fit”. So in that shift from product-market fit to product-market-SALES fit, how much should you optimize your go-to-market for product… and even the other way around?

Product Marketing 81

Product Marketing Scale Sales Hiring Sales Recruiting 81

Intercom, Inc.

APRIL 22, 2019

For Rick Nucci, customers will win as long as AI empowers employees to do more of what they do best – that is, dealing empathetically with other humans – while skipping tedious busywork that could be handled just as well by a bot. For us, that first fit was with growing sales teams. Leveraging customer support to drive revenue.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Full Session

NOVEMBER 8, 2022

Product teams, UX and UI researchers, marketers, and site owners use this feature to capture data and analyze user behavior. Identify Javascript errors, user frustration, usability issues, or poor-performing content. FullSession provides a central analytics platform that lets you and your team collaborate more efficiently.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

Upscope

JUNE 9, 2021

There are plenty of happy smiling recruitment videos for call centers on Youtube but the real data on how people feel can be found in the comments section. Makes it really embarassing for us to all tell the customer different information when the other departments shouldn't have their hands on my fault cases ahahha" They forgot some!

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Target market focus Horizontal and vertical SaaS each target a very different customer base. Consider the following.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Intercom, Inc.

JULY 19, 2021

It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. And I joined as a customer support rep. But even back then, I heard whispers in the halls of how great a manager Claire was. Her team loved working for her.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Upscope

SEPTEMBER 9, 2020

So what about customer support? The damn thing is writing code now let alone basic support answers. Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need. Support is tough.

SaaS Payments 69

SaaS Payments Trends Payment Services Sales Recruiting 69

ProfitWell

AUGUST 18, 2020

In some verticals, this rapid decline in switching costs, coupled with an increase in market competition, has led to the virtual disappearance of risk for the customer. The risk to switch is so low that one survey found that 63% of DTC customers leave after one poor customer experience.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. When is the right time for founders to think about building out their first exec team? How can you develop a winning culture? Missed the session?

Sales Hiring 132

Sales Hiring Scale Technical Advisors Underperforming Technical Team 132

How To Buy Saas

MAY 22, 2022

CRM, on the other side, is in charge of the sales funnel process, including specific emails, lead tracking, project tracking, opportunity monitoring, and funnel reporting. Goal: You may manage client relationships, boost sales rep effectiveness, and increase efficiency with a CRM solution. Why do you need Marketing Automation?

Marketing 52

Marketing Sales Recruiting Systems Review Software Review 52

Unbounce

JUNE 23, 2023

Will AI ever be able to replace marketers—or even an entire marketing team (gulp)? So certainly it’s challenging to stay on top of just this wave of AI news and development. [00:02:21] So it starts to recruit its own AI agents or attempt to recruit. What if an AI were tasked with, say, destroying the human race?

AI Search 95

AI Search AI ChatGPT Marketing 95

Intercom, Inc.

SEPTEMBER 5, 2019

There’s actually another one, now that I think about it: Quill , which is a really fast version of Slack, really excellent messaging for teams. Then on the other side, you have this ridiculous upfront configuration cost which is: ”Welcome to ‘thing’ management. And it could auto-populate as you start typing it out.

Sales Recruiting 138

Sales Recruiting Underperforming Technical Team Software Startup 138

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service. What are the pros and cons?

Education 108

Education Sales Hiring Technical Review Underperforming Technical Team 108

SaaStr

NOVEMBER 13, 2020

Over the course of that fund, I recruited in, who is effectively my co-founder, he runs Amplify with me, is Mike Dauber. Then, over the course of that fund, we had promoted up David Byer to partner and recruited Lenny Pruss away from Redpoint to join us. One person, 50. That’s true.

Sales Recruiting 167

Sales Recruiting Development Team Review Technical Review Sales Hiring 167

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Finally before Twitter, Liat was VP of Sales @ Revolution Prep where she led and managed 7 offices. Loving our podcast content?

Sales Hiring 110

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 110