Payrix

APRIL 24, 2024

From a reactive perspective, you’ve got a call center, you got customer service, customer support, you got technical support, where your merchants, your end users are calling in. I’ve got a technical support issue. And I’ll break those two things down.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

Intercom, Inc.

JULY 6, 2021

We share their advice for other leaders looking to expand their customer care to more languages and timezones. The ROI of global customer support. Setting up global customer support requires dedication and investment. So excellent global customer support can be a source of revenue. Increased revenue.

Customer Support 232

Customer Support Strategy Scale Retention 232

Stax

MARCH 26, 2024

This critical decision hinges on identifying providers that deliver robust security measures, ensuring seamless compatibility with the business’s existing sales infrastructure, and offering unparalleled customer support. Providers typically offer solutions designed for easy integration, requiring minimal technical expertise.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

Stax

JANUARY 24, 2024

Intuit references this “ service discontinuation policy ” on its support site. This means that if you don’t upgrade your software by May 31, 2024, access to services including QuickBooks Desktop Payroll, live technical support, payment processing, Online Backup, and Online Banking will be cut off.

Payment Solutions 88

Payment Solutions Payment Features Payment Services Payment Methods 88

How To Buy Saas

AUGUST 23, 2021

Technical Support. When selecting an online or software tool, it’s important to consider the availability of technical support. Technical support can be helpful if something goes wrong or if you have a question as you’re setting your webinar up. You also get access to full technical support.

Payments 52

Payments Technical Review Payment Methods Software Review 52

Stax

APRIL 17, 2024

What made Stax Connect stand out from other providers was our focus on providing superior customer support and onboarding experience. According to Chris Meseke, Head of Product at Sera, Stax Connect went the extra mile in terms of service and support. “Stax took ownership and played middleman to a contractor and us.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

Intercom, Inc.

JANUARY 3, 2020

The best customer support experience I’ve ever had was with (surprise, surprise) Apple. But how do you make an automated interaction, one that’s going to play out the same way for hundreds or thousands of people, still feel personal? My aging MacBook had a battery that had just been recalled.

Technical Support 222

Technical Support Engagement Customer Support Branding 222

How To Buy Saas

AUGUST 23, 2021

Technical Support. When selecting an online or software tool, it’s important to consider the availability of technical support. Technical support can be helpful if something goes wrong or if you have a question as you’re setting your webinar up. You also get access to full technical support.

Payments 52

Payments Payment Methods Technical Review Software Review 52

Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. ” Can you explain what that means for our listeners?

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

BetterCloud

JUNE 11, 2019

Our customers are IT professionals. So if they encounter an error in our product, they need fast, effective technical support in order to get back to supporting and securing their organization. This is why we strive to provide world-class support to our customers, and what inspired Proactive Support.

Technical Support 40

Technical Support Customer Support Innovation Engineering 40

User Pilot

APRIL 22, 2024

Technical support. Any help that involves the technical team. Self-service support. Technical support Forms of technical support include developers’ docs, one-on-one setup calls, integration assistance, network systems compatibility, tweaks in code, or technical workarounds.

Strategy 105

Strategy Technical Review AI Search Technical Support 105

SmartKarrot

MAY 17, 2023

By using technical support, customer conversations, and other methods to analyse client demands, the mCase product management team may then be informed of potential enhancements. Work together with sales and support to create and deliver engagement plans that achieve the goals of the client.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

How To Buy Saas

DECEMBER 7, 2021

Free Domain, cPanel, and SSH Access, 24/7 technical support, 99.9% 30-day money-back guarantee, Wide customer support channels, E-Commerce Integration.Reliable uptime of up to 99.9%, Eco-friendly web hosting solutions. Deal: 63% Off Price: $2.65/mo mo Sales Date: Christmas week 2021. Deal Page: Activate Deal.

Pricing 52

Pricing Technical Support Cloud Sales 52

User Pilot

MARCH 18, 2021

It’s also not like customer retention is the business of only one department. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy. Source: basecamp.com.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Upscope

JULY 18, 2021

Upscope product research and story lines Finding the character's pain points Upscope is a new interactive form of screen sharing often used by customer support representatives. How do we build a product story that would resonate with customer support reps? Customer support is tough. The teachers are happier.

SaaS Payments 52

SaaS Payments Payment Methods SaaS Customer Support 52

SmartKarrot

JUNE 1, 2023

Apply here: [link] Role: Customer Success Specialist Location: Foothill Ranch, California, United States (On-site) Organization: Robert Half As a Customer Success Specialist, you’ll be instructing those who interact with customers on methods to enhance their loyalty.

Customer Success 19

Customer Success Technical Support Travel Cloud 19

Upscope

JULY 18, 2021

Upscope product research and story lines Finding the character's pain points Upscope is a new interactive form of screen sharing often used by customer support representatives. What does it do for support reps? How do we build a product story around Upscope that would resonate with customer support reps?

Payment Methods 52

Payment Methods SaaS Payments SaaS Payment Services 52

SmartKarrot

FEBRUARY 15, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco Bay Area, US (Hybrid) Organization: Ambi Robotics As a Head of Customer Success, you will serve as high-level customer contact and advocate, responsible for seamless implementations, adherence to SLA’s, and efficient resolution of support matters.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

SmartKarrot

MARCH 10, 2022

Audit, refine, develop, and implement Customer Service/Success processes. Drive customer outcomes, product adoptions, and customer experience through implementing customer retention and customer engagement strategies. Owning customer communications and issues from initial contact until resolution.

Customer Success 19

Customer Success Technical Support Consulting Customer Support 19

SmartKarrot

DECEMBER 14, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Jarvis Elliott As a Head of Customer Success, you will work with the C-suite/leadership team to develop a Customer Journey. Coach, manage, and grow the Customer Success team as they scale. manage the technical support team.

Customer Success 19

Customer Success Technical Review Scale Systems Review 19

SmartKarrot

APRIL 18, 2023

Assist customers launch, train, and implement best practises to assist them expand their e-commerce businesses. Take charge of customer service issues by working with the engineering and technical support teams to make sure they are handled quickly and with a high level of satisfaction.

Technical Advisors 19

Technical Advisors Outsourcing Services Customer Success Outsourced Development 19

Sales Hacker

AUGUST 6, 2018

In addition to capturing leads, SnapEngage’s chat functionality also includes a customer support feature. You’ll have unlimited simultaneous interactions, which means your team members can pull up windows to chat with others in your organization while interacting with customers. Top features. BBB Rating: Not BBB accredited.

Sales Hiring 80

Sales Hiring Software Review Technical Review Sales 80

SmartKarrot

APRIL 26, 2023

Give our daycares technical support over the phone, email, virtual meetings, and chat. Fostering long-lasting connections with our customers by thoroughly comprehending their issues and promptly resolving them. When possible, evaluate requests and offer resolution immediately. Inform your team of trends, problems, and feedback.

Customer Success 19

Customer Success Technical Support Trends Communication 19

SmartKarrot

NOVEMBER 9, 2022

Role: Customer Success Manager – SaaS Location: Greater Sydney Area, Australia (Hybrid) Organization: Carter Murray As a Customer Success Manager, you will help clients get the most out of the platform and products. Being proactive at identifying potential problems early and supporting the customer to overcome issues.

Customer Success 19

Customer Success Sales Hiring Technical Review Consulting 19

SmartKarrot

JANUARY 5, 2023

Contribute technical knowledge and perspective to the customer support team and drive diagnosis and troubleshooting for technical support and user issues. Control resources and utilize assets to achieve qualitative and quantitative targets.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

ChurnZero

OCTOBER 22, 2020

Integration with voice of the customer and account-based marketing platforms will help with these goals. These solutions are also relevant to companies with customer experience programs, and can be used to fill the gaps within their existing sales, marketing and customer support processes.”.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

SmartKarrot

APRIL 28, 2022

Work with the technical account team as needed for customer success. This role is focused on strategic customer success management and is not a technical support-related role. Providing on-demand technical / customer support when needed. Address escalated client issues with speed and urgency.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

OpenView Labs

MARCH 3, 2020

How would customers score the service quality from their support team? A customer’s support team includes their CSM, sales contact, customer support and professional services, and the main interaction points to measure include onboarding, training, QBRs, technical support questions and bug requests.

Customer Success 55

Customer Success Underperforming Technical Team Scale Churn 55

SmartKarrot

APRIL 5, 2022

As a Customer Success Manager, you will develop and maintain meaningful relationships with a large portfolio of customers. Establish and optimize customer experience processes to ensure ongoing satisfaction. Provide technical support for customers. Apply here: [link].

Customer Success 19

Customer Success Technical Review Technical Support Enterprise 19

Tom Tunguz

MARCH 9, 2022

Self-serve small ACV companies have developed the hybrid CSAM role ( customer success account managers). Ideal for freemium low-ACV startups and some PLG-motions , CSAMs shoulder the responsibility of both technical support and account expansion. The customer support team tackles the technical questions.

Customer Success 327

Customer Success Outsourced Development Technical Support Startup 327

SmartKarrot

NOVEMBER 23, 2020

As needed, acts as a point of escalation and resolution for customer issues for the Customer Support function. Works cross-functionally and build strong relationships with New Business, Account Management, Customer Support, Customer Onboarding, and Customer Operations individuals and teams.

Customer Success 10

Customer Success Technical Support Leadership SMB 10

SmartKarrot

MAY 20, 2020

Apply here: [link] Role: Customer Success Manager II – Future Talent Location: Holmdel, New Jersey, US Organization: iCIMS In this role, you will conduct account reviews to develop a deep understanding of the client’s needs, desired outcomes, and pain points with thoughtful, smart and creative dialogue. Apply here: [link].

Customer Success 10

Customer Success Technical Review Technical Support Software Review 10

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success.

Customer Success 10

Customer Success Technical Review Technical Support Onboarding 10

SmartKarrot

JUNE 24, 2020

Apply here: [link] Role: Customer Success Manager Location: Amsterdam, Netherlands Organization: MobileIron As a CSM at Mobileiron, You will have to interact with the customers very frequently and drive product adoption as well as customer satisfaction. Apply here: [link].

Customer Success 10

Customer Success Technical Support Finance Engagement 10

SmartKarrot

JULY 14, 2021

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Maintain weekly schedule for the customer support team and PTO requests.

Outsourced Development 10

Outsourced Development Customer Success Payment Methods Payment Services 10

SmartKarrot

NOVEMBER 10, 2020

As a VP of Customer Success, you will define and implement strategies to improve customer experience and efficiently scale the team to address the needs of a growing and diverse customer base in order to minimize customer churn.

Customer Success 10

Customer Success Scale Technical Support Government 10

SmartKarrot

MARCH 17, 2021

Ensure the quality of support provided by the technical team in the areas of remote support, training, and implementation, as well as the quality of ongoing machine post-development. Provide top-tier technical customer support for the most complex technical problems.

Customer Success 10

Customer Success Technical Review Scale Outsourced Development 10