How To Buy Saas

FEBRUARY 25, 2025

Introduction: Why Choosing the Right CRM Matters Choosing the right Customer Relationship Management (CRM) platform can make or break your businesss growth trajectory. A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Lets dive in!

Scale

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Customer Success

Teamgate

JUNE 11, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Downtime costs can reach $5,600 per minute, and repeated failures drive away 80% of customers.

Scale

Teamgate

JUNE 27, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. 67% of sales are lost due to poor lead qualification.

Scale

How To Buy Saas

JUNE 26, 2025

Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. Let’s dive into the details.

Technical Review

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review

SaaStr

JULY 15, 2025

The Immediate Wins: High-Impact, Ready-to-Deploy AI Outbound SDRs: 90-100% Replaceable (With Serious Caveats) The Reality : You can replace virtually every outbound SDR on your team with AI today. This is additive to your existing sales efforts, not a replacement. The AI creates an expectation of responsiveness that you must maintain.

AI

How To Buy Saas

MAY 26, 2025

Whether youre a developer tuning a model or a business leader integrating AI into your product, knowing how LLMs are trained helps you make better decisions in leveraging this technology. LLM developers pull in text from every corner of the digital world.

Artificial Intelligence

SaaStr

JULY 1, 2025

“I just get so much more done today with the AI on the team instead of the humans on the team.” — leading CMO to me, last week. Same APIs, same databases, same development cycles. They work 24/7, never have bad days, and get better with every interaction. Sales tools are getting scary good. Fast as Frack.

AI

Stax

MAY 5, 2025

In recent years, businesses have seen this massive shift from desktop to mobile devices which has forced them to develop apps with built-in integrated payment gateways. A bad payment experience can lose customers and damage your brand. There are many different gateways available, each with its strengths and weaknesses.

Payments

Buffer Resources

NOVEMBER 7, 2024

In this article, I will share the competitive analysis framework my team and I have developed (through weeks of research and dozens of iterations), and give you some tips on where to look for data that isn’t publicly available so you can have a competitive advantage. Customer acquisition 4.7. Customer service 4.9.

Social Media

GetUplift

MARCH 24, 2025

Gravitating toward competitors can also help make people on your team feel safe with the direction youre going. Meanwhile, the customers who would be a great fit for your product dont know they would be a great fit because your messaging is too broad. Its natural, everyone does it.

Strategy

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. Sales – Promoters are a Sale rep’s best friend.

Scale

Teamgate

JUNE 5, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Poor data leads to wasted time, lost revenue, and damaged customer relationships.

Underperforming Technical Team

FastSpring

MARCH 6, 2025

Why a frictionless purchase process is such a key focus for oeksound to continue expanding their sales. I think we’ve, of course, when we have a sale, we direct people like we have two sales a year. And so usually Black Friday and then a spring sale around spring. And then they feel bad about the plugin.

Payment Methods

User Pilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Complex onboarding: 74% of users abandon an app after a poor onboarding experience. Poor UX: If your app is difficult to navigate or lacks a clear layout, users wont hesitate to abandon it.

Payment Solutions

Teamgate

JULY 16, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Better Client Management : 87% of deals are lost due to poor follow-ups.

Scale

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster. 12 help desk metrics to track for more effective customer support.

Customer Support

Intercom, Inc.

MAY 28, 2018

As the rise of bots and automation continues apace, a lot of people are wondering how the sales process and lead qualification will be affected by this fast-evolving technology. But a fairly simple example of how the Intercom bot, Operator , helped our sales conversations illuminates what we think that future might look like in practice.

Scale

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Underperforming Technical Team

SaaStr

OCTOBER 4, 2024

They built one platform that does it all, but also made it simple so that these small businesses they wanted to serve, could actually use it to grow revenue without needing a developer that they didn’t have. But in consumer that just doesn’t work. At the time, Shopify was still a new player. What product would you recommend?

Revenue

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Should your sales engineers also implement the software? to be the sales engineer during the sales process and then stayed on with customer post sale to manage the implementation process.

Underperforming Technical Team

Intercom, Inc.

OCTOBER 26, 2018

Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. The role of customer success teams.

Sales Hiring

Sales Hacker

MAY 10, 2021

The customer journey from acquisition to retention has to be seamless. To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. That free flow of information can aid sales. Identify and fix common pain points.

Customer Support

Intercom, Inc.

JULY 19, 2021

It’s quick, efficient, and personal, meaning that customers can get the answers they need, where and when they need them. And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships.

Underperforming Technical Team

Intercom, Inc.

APRIL 23, 2018

The EU’s General Data Protection Regulation (GDPR) is a major regulatory change that will affect all companies with EU customers or users – and because it applies to companies no matter where they may be, it has a truly global reach. People that monitor and support your community need to be privacy minded.

Underperforming Technical Team

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! When you get that thing where you’re a rational person and you think it will be great and 99 out of 100 people think it’s bad, that’s when you have opportunity. I was a software developer, a product person. Get tickets here.

Sales Hiring

SaaStr

JULY 5, 2023

The Team Matters More Than The Operating Model Snow’s greatest piece of advice is to choose your team wisely. He believes the team is more important than the operating model because you can have the best models in the world. But if you don’t have the underlying team and structure, it won’t work. They didn’t.

Strategy

Sales Hacker

JULY 21, 2021

“We’re looking for a strategic rockstar sales rep who knows how to leverage and optimize our customers’ digital transformation to really move the needle!”. There are sales buzzwords that we love and some that we really hate. But that doesn’t mean they’re all bad. RevOps helps achieve sales and marketing alignment”.

Sales Hiring

User Pilot

APRIL 22, 2024

It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Ready to begin?

Underperforming Technical Team

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. It becomes harder for the folks running things to make time to be inside their customers’ minds. Speak the customer’s language. Short on time?

Scale

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. For Natasha, the answer is a resounding yes.

Outsourcing Services

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? Oops… Today we’ll be covering the five tips and here they are right here, from handling buyer expectations to navigating the complex sale.

Underperforming Technical Team

Sales Hacker

JULY 24, 2020

I’m sure you’ve heard this before, and it’s as true in Sales as anywhere else. That’s why ongoing product knowledge training needs to be a priority in every sales team. The Pitfalls of Poor (or no) Product Knowledge Training. After all, shouldn’t your sales reps be doing research and gathering that information themselves?

Underperforming Technical Team

Intercom, Inc.

AUGUST 17, 2018

For example, someone searching for “live chat for user onboarding” is sent to a different DRLP than someone searching for “live chat for customer support”, because they are likely only interested in the features related to their respective use cases. In our example, we’ll focus on people interested in live chat for sales conversations.

Scale

SaaStr

JULY 29, 2022

As they scaled, they radically changed how they did sales. They moved to a more traditional SaaS inside sales model, and they started shipping out these hardware devices, and only 30% to 40% of the customers would end up paying for them. And we’re about to add basically a team collaboration tier on top of the product.

Scale