Customer Support Retention Underperforming Technical Team 
SaaStr
OCTOBER 18, 2024
On the topic of building SaaS companies, Henry kicks off the conversation with: “I think a lot of bootstrapped founders who are less capital infused have to actually be great at developing their people. “The best hack,” Jason adds, “is not recruiting one management team. It’s recruiting five or six.”
Intercom, Inc.
DECEMBER 8, 2020
But with so much data to consider, how can you define the help desk metrics that matter for your team? Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster. 12 help desk metrics to track for more effective customer support.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SaaStr
APRIL 4, 2025
Companies can meet stringent quality requirements at a fraction of the cost of in-house teams, while accelerating their AI initiatives. Agentin: Autonomous Agents for Customer Support What They Do : Agentin has built an autonomous agent platform that handles complex customer support workflows from end-to-end without human intervention.
Intercom, Inc.
OCTOBER 12, 2021
As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers.
Intercom, Inc.
JUNE 1, 2021
Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.
Stax
MARCH 16, 2025
Losing customers is expensiveacquiring new ones costs 525x more than retaining existing ones. Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). Lower churn leads to higher customer lifetime value (LTV), better brand reputation, and increased revenue. Looking to measure churn?
User Pilot
OCTOBER 19, 2024
Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. Customer support : Customers receive quick and helpful answers to queries and issues. For instance, you can launch a CSAT survey after a customer interacts with your support team.
Expert insights. Personalized for you.
304 
Let's personalize your content