User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

Incredo

DECEMBER 12, 2019

Why software reviews are your best friends and why you need them? #1 Bad reviews teach, good reviews sell Not all of your reviews will be positive. Bad reviews point out to your weaknesses, helping you better your customer support, product, onboarding, whatever issue they address.

Software Review 37

Software Review Systems Review Software Social Media 37

Sales Hacker

MAY 10, 2021

To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. Insights gained from your customer support agents can improve the process of pitching, converting, and retaining leads. That free flow of information can aid sales.

Customer Support 76

Customer Support Underperforming Technical Team Sales SaaS 76

Teamgate

JUNE 11, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

Teamgate

JUNE 27, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. 67% of sales are lost due to poor lead qualification.

Scale 52

Scale SaaS Payments Underperforming Technical Team Payment Solutions 52

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Also used by smaller orgs with IT support.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

OCTOBER 11, 2022

Reasons for customer dissatisfaction: Your product feels like it’s not fully developed. The price is too high compared to the value it delivers. You have abysmal customer support. How customer dissatisfaction affects your business: Unhappy users leave negative comments about your brand in public.

Underperforming Technical Team 98

Underperforming Technical Team Software Review Onboarding Scale 98

Neil Patel

MARCH 9, 2021

Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. It also helps prospects feel more secure about their purchase and develops the business’ reputation as a customer support specialist. Calculate Values.

Scale 143

Scale Underperforming Technical Team Metrics B2B 143

SaaStr

JULY 29, 2022

And we’re about to add basically a team collaboration tier on top of the product. The second question is more about, given that we’re basically users would be self qualifying into team management offering like a project management, et cetera. And you have to allow that, in fact, you have to support that in your sales team.

Scale 268

Scale Scaling Sales Hiring Enterprise 268

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. It becomes harder for the folks running things to make time to be inside their customers’ minds. Speak the customer’s language. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

User Pilot

OCTOBER 31, 2024

I provide a quick glimpse at their use cases, key features, and pricing to help you narrow down your options for more in-depth research. Sentiment analysis tools : Software that analyzes customer feedback, reviews, and social media mentions to determine public sentiment (positive, negative, or neutral). Free trial?

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

Sales Hacker

JULY 24, 2020

That’s why ongoing product knowledge training needs to be a priority in every sales team. The Pitfalls of Poor (or no) Product Knowledge Training. And there are many other pitfalls associated with poor (or no) training as well. Product knowledge may seem like something that shouldn’t need formal training. Let’s dig in.

Underperforming Technical Team 95

Underperforming Technical Team Pricing Onboarding Customer Support 95

User Pilot

AUGUST 17, 2024

Solution : Zoezi chose Userpilot over other options like Pendo , ProductFruits, and Appcues due to its functionality, cost-effectiveness, and strong customer support. They use Userpilot to monitor product usage, design onboarding flows, deliver release notes , and provide in-app support. Track page visits. .

User Experience 105

User Experience Underperforming Technical Team Software Review Systems Review 105

User Pilot

AUGUST 30, 2024

Competitor analysis reports often include data on audience, pricing , features, marketing strategies , and SWOT. If you want to collect direct feedback from users who switched to/from a competitor, Userpilot lets you survey customers within the product itself. Create a competitive analysis report template.

Underperforming Technical Team 105

Underperforming Technical Team SaaS Benchmarks Social Media 105

User Pilot

MARCH 25, 2024

Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio. To calculate the churn rate, divide the number of customers lost by the total number of customers at the beginning of that period.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Neil Patel

NOVEMBER 3, 2021

The context is then used to train and develop machine learning algorithms. Optimize Prices. For price optimization, this will largely be text and images. For price optimization, this will largely be text and images. With this data in hand, you can make price decisions based on data-backed industry trends.

Scale 144

Scale Outsourcing Services Artificial Intelligence Scaling 144

User Pilot

MARCH 9, 2023

There are two types of customer attrition: active (voluntary) attrition and passive (involuntary) attrition. The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

MARCH 23, 2025

Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Whatever these metrics tell you, the good or the bad, that’s only half the story. MAU: 10,000 unique users who log in monthly. Stickiness ratio: 1,000/10,000 = 0.1

Mobile 59

Mobile Underperforming Technical Team Engagement Metrics 59

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. We also have a quick look at Userpilot as a worthy Pendo alternative. Why should I use Pendo?

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

Stax

MARCH 18, 2025

To help raise awareness and attract potential customers, you could offer demos and free trials, offer a lower-tier recruitment solution for free while still promoting your paid products, or adopt dynamic pricing strategies. Some questions to ask yourself include: How comprehensive is your product support?

Scale 117

Scale Payment Services Payments SaaS Payments 117

Neil Patel

FEBRUARY 15, 2021

Given it’s rather steep (but justified) price tag, we recommend this web host specifically for: Medium to large publishers WordPress websites that rely primarily on online sales Fast-growing startups Professional web designers and developers. WP Engine has a customer satisfaction rating of 97%, and it is easy to see why.

Engineering 130

Engineering Technical Review Systems Review Software Review 130

Neil Patel

SEPTEMBER 17, 2020

The top 6 options for VoIP phone service: Ooma – best for small businesses Nextiva – best for remote teams RingCentral – best for fast-growth Grasshopper – best for mobile teams Verizon – best for large businesses 8×8 – most affordable VoIP service. Remote teams face unique challenges.

Systems Review 145

Systems Review Software Review Scale Mobile 145

Intercom, Inc.

APRIL 3, 2025

In the high-stakes world of gaming, support teams face a unique set of challenges. With global player bases across all time zones, dramatic volume spikes during tournaments and launches, and the expectation for instant, personalized assistance, traditional support models simply can’t keep up.

Payment Services 104

Payment Services AI Underperforming Technical Team Technical Review 104

User Pilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Here are the 15 most effective ways to scale your SaaS business: Create a solid customer acquisition strategy.

Scale 105

Scale Scaling SaaS Underperforming Technical Team 105

Neil Patel

FEBRUARY 5, 2021

In the event that there is an issue, it’s resolved quickly by the managed WordPress hosting support team. The sticker price for WP Engine is higher than average, but it includes customer support from some of the most talented WordPress experts in the world. WP Engine has a reputation for “just handling” issues.

Management 145

Management Technical Review Outsourced Development Engineering 145

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

MARCH 29, 2023

If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans! Userflow pricing.

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

How To Buy Saas

JUNE 26, 2025

Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. Let’s dive into the details.

Technical Review 52

Technical Review Software Review Systems Review Management 52

Neil Patel

OCTOBER 15, 2020

Some hosts offer low prices, but then charge you for extras that should be included for free (like SSL certificates). Promotional pricing might cost $2.75 Promotional pricing might cost $2.75 If you’re looking for rock-bottom prices, you can’t expect to have the best performing website in the world. Performance.

Scale 145

Scale Outsourced Development Systems Review Cloud 145

User Pilot

SEPTEMBER 8, 2024

The platform also has a heavy dependence on code, which can prove challenging for non-technical team members. Userpilot is an attractive alternative A/B testing tool due to its no-code capabilities and more affordable — not to mention transparent —pricing. You can select 2 types of experiments: custom and tracked. Complex setup.

Software Review 105

Software Review Technical Review Underperforming Technical Team Pricing 105

User Pilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

ProfitWell

AUGUST 18, 2020

Companies that tune into what their customers expect in terms of product, service, price, and experience will ultimately succeed in this new paradigm. The challenge, of course, is in figuring out precisely what customers expect. The New Customer-First Paradigm. For consumers, the decrease in switching costs is liberating.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

User Pilot

NOVEMBER 19, 2022

So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPIs measure the performance of customer service teams and customer support management. What are customer service KPIs?

Metrics 98

Metrics Software Review Strategy Underperforming Technical Team 98

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions within the product across the different stages of the customer journey. Product teams collect and measure such customers’ activities to understand and act on customers’ behavior patterns. What is customer behavior analysis?

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

FastSpring

JANUARY 31, 2023

Functionality and feature comparisons Payment Processing Calculating and remitting sales tax, VAT, and GST Checkout Subscription Management Reporting and Analytics Pricing Customer Reviews Note: Information in this article is true at the time of writing but is subject to change. Stripe supports 135+ currencies.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. The ideal buyer for lower-priced businesses might be a solopreneur looking for a hands-off stream of income. Bigger companies acquire SaaS products with a large customer base to improve the other assets in their portfolio. Transferability 2. Sustainability 3.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105