Customer Support Interviewing Software Development 
User Pilot
DECEMBER 6, 2023
Start implementing a dogfooding program by recruiting users from across the organization, especially those not involved in the product development. Use surveys , interviews, session recordings, and product analytics to gather insights. Implement changes and fixes as you go and keep testing their impact.
User Pilot
JULY 16, 2024
Gain exposure and hands-on experience through junior roles in software development. Continuously develop yourself through product management events, webinars , podcasts , books , and so on. They may also engage more in sales engineering and customer support than their regular counterparts.
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FastSpring
AUGUST 2, 2023
FastSpring Support Goes All the Way to the Top Igor has been with TestDome for seven years and has been working with FastSpring for most of his tenure there. Much of what he does involves customer support, including handling requests for refunds, customers contacting them because they used the wrong credit card, and similar issues.
Valuize Consulting
JULY 15, 2021
Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. Q: What is the role of a Product Owner in the context of Customer Success Operations?
Intercom, Inc.
MARCH 11, 2021
On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.
User Pilot
AUGUST 12, 2024
It’s an essential part of the product design process since it allows you to explore how users will interact with your design and identify any issues before full-scale software development. Performance Metrics : Key metrics to monitor include User Engagement , Customer Satisfaction , Conversion Rates , and Retention Rates.
User Pilot
JULY 27, 2023
Employee satisfaction score : Satisfaction and engagement among employees are typically measured through anonymous employee surveys and one-on-one interviews. High code churn is normal in the early days of the software development lifecycle, but this should reduce as your release date approaches.
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