Tom Tunguz

FEBRUARY 22, 2020

When I started in venture capital, one of the questions I learned to ask very early on was competition. Recently, SaaS Office Hours at Redpoint had the privilege of chatting with Nick Mehta and Anthony Kennada about the way they created a category with customer success. I’ve since realized I was wrong.

Venture Capital 287

Venture Capital Innovation Education Technology 287

SaaStr

APRIL 10, 2023

And as part of that push from my vantage point as Chief of Staff, I saw the need to continue investing in those early-stage startups so that we didn’t put all our eggs in one basket but that we continue to grow and nurture the companies that would go on to become great.”

Startup 216

Startup Scale SMB Venture Capital 216

SaaStock

JANUARY 30, 2019

It is a venture capital firm based in Brazil and Silicon Valley. Its partners boast diverse venture experience and have previously invested in more than 70 companies. Stage: Early Stage Venture, Seed. SaaS Investments: Pipefy, HeyDoctor. Stage: Early Stage Venture, Late Stage Venture, Seed.

Venture Capital 155

Venture Capital SaaS Healthcare Finance 155

SaaStr

JANUARY 17, 2021

Part of my job when I invest in a start-up is to get folks excited about the company. Or I wouldn’t make the investment. One of the corners some of us cut is customer satisfaction. But, we de-prioritize customer success. Everyone knows how to make customers happier. It’s not that hard.

SaaS 363

SaaS Venture Capital Churn Branding 363

SaaStr

JANUARY 12, 2021

The CEO basically is the VP of Sales and Revenue and Customer Success, with maybe a junior resource or two helping. That those few bigger customers and a growing pipeline really need a true, experienced customer success team around them, not just some kid hacking it. So it will be an accretive investment.

Sales Hiring 263

Sales Hiring Scale Marketing Sales 263

ChurnZero

OCTOBER 30, 2020

What’s Next For Customer Success? No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. In-product onboarding also affords CSMs more time to focus on the work that makes the greatest customer impact and return on effort.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

ChurnZero

JANUARY 3, 2020

Out of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.

Customer Success 69

Customer Success Venture Capital Software Review Technical Review 69

ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year.

Software Review 56

Software Review Customer Success Software Venture Capital 56

SaaStr

DECEMBER 5, 2022

Startups often begin with a bootstrapping phase with little to no outside investment. Users cancel SaaS products for different reasons: not seeing ROI on their investment, poor customer service, not seeing the value proposition, availability of a cheaper alternative in the market, lack of features, and a buggy product.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

SaaStr

MARCH 7, 2021

Cash was tight and I didn’t know any great VPs of Biz Dev, so between myself and my VPs of Sales, Product and Customer Success, we all jointly managed our key partners. Even if you have almost no capital, you can afford to fly to visit your top customers, prospects and partners more often. Less and you under-invest.

Part-Time VPE 271

Part-Time VPE Sales Recruiting Sales Hiring Scale 271

Tom Tunguz

OCTOBER 21, 2017

Venture capitalists have financed many of those businesses. Over that 20 year period, annual SaaS investment has increased 20x, peaking in 2014 at $7B. Those venture dollars have financed a panoply of competition. I believe competition is a major driving force, especially since venture capital is conspicuously copious.

SaaS 187

SaaS Venture Capital Finance Machine Learning 187

ChurnZero

JANUARY 14, 2021

ChurnZero is named the Momentum Leader, Highest Rated product, and the Best Relationship provider in the Customer Success category on G2. ChurnZero has also held its place as the Highest Rated product in the Customer Success category on G2, based on user satisfaction. G2 #1 Momentum Leader. G2 #1 Highest Rated .

Software Review 96

Software Review Venture Capital Customer Success Acquisition 96

SmartKarrot

FEBRUARY 17, 2023

Where appropriate, seek out philanthropic donations, social impact investing, and venture capital. Apply here: [link] Role: VP, Customer Success Location: United States (Remote) Organization: Jobvite As a VP of Customer Success, you’ll provide the business results and the customer success process.

Customer Success 19

Customer Success Scale Venture Capital Leadership 19

User Pilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Angel VC blog is devoted to discussing internet start-ups, SaaS, and early-stage investing. The Brad Feld blog is one of the best venture capital blogs dedicated to entrepreneurs and investors.

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

AUGUST 25, 2023

You have to understand how venture capital works. We can’t afford a VP of marketing, a VP of Sales, Customer Success.” We’re going to invest, and we’re going to make a freemium or PLG or low-end edition a top-three corporate priority. There’s always another customer like the one you have.

Part-Time VPE 194

Part-Time VPE Scale Sales Hiring CTO Hire 194

The Angel VC

NOVEMBER 26, 2014

At that I also knew nothing about inbound marketing and customer success – topics which are now near and dear to my heart for some years – and I was somewhat puzzled when Mikkel explained to me how they’ve been getting customers. The investment from this seed round inspired a new mindset and created a big change in pace.

Scale 155

Scale Sales Hiring Venture Capital Software Review 155

ChurnZero

DECEMBER 14, 2023

On the one hand, the investment tied up Squire’s cash and put the company at risk of failing. On the other hand, owning a barbershop would serve as a customer research and development (R&D) laboratory. “We 1: Be ruthlessly focused on your ideal customer profile It’s often tempting to look outside your ideal customer profile (ICP).

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

Tom Tunguz

OCTOBER 12, 2014

Unlike these other companies, WorkDay has employed a huge professional services team in addition in investing massively in their R&D to create a broad suite of products. It’s a critical component to customer success But this involvement decreases with time and tends to be episodic, as does the revenue WorkDay generates from it.

Benchmarks 109

Benchmarks Deferred Revenue Venture Capital Outsourced Development 109

ChurnZero

APRIL 23, 2019

ChurnZero Raises $7M in Series A Funding Round to Build the Customer Success System of Record. . ChurnZero has raised $7 Million in a Series A funding round led by Baird Capital and joined by existing investors. . The latest investment round will be used to support all of ChurnZero’s efforts.

Venture Capital 40

Venture Capital Scale Churn Customer Success 40

SaaStr

DECEMBER 5, 2019

.” We had been talking, up until that point, we’d been talking somewhat informally about potentially creating a proper ventures fund at Workday. And the very first thing that I did, like any neurotic person is I Googled corporate venture capital. And I found some exciting things happening in a lot of investments.

Development Team Review 131

Development Team Review Scale Technical Review Software Review 131

The SaaS Garage

APRIL 26, 2017

MUNICH & BOSTON–(BUSINESS WIRE)–riskmethods, the leading provider of solutions to identify, assess, and mitigate global supply chain risk, has successfully completed its Series-B financing round with an investment of 13.5 Senovo is an independent venture capital company based in Munich. million euros.

Venture Capital 69

Venture Capital Finance Innovation Machine Learning 69

Chart Mogul

JUNE 9, 2023

If you’re mostly selling to venture capital-funded startups a lot of them are probably trying to reduce their burn rate, so they will look at SaaS spend. (…) There are also aspects of SaaS as a business model or industry that make it really strong in tough times. It’s tied to a global macroeconomic downturn.

Trends 52

Trends SaaS Payments Payment Solutions 52

Sales Hacker

APRIL 19, 2022

And if your company doesn’t have a RevOps team, it might be time to invest in one! Related: How to Build Effective Sales Compensation Plans for Any Customer Facing Role. Sales compensation is the caboose — not the engine,” said Pablo Dominguez , venture capital Insight Partners’ Operating Partner of Sales and Customer Success.

Compensation 87

Compensation Sales Recruiting Sales Hiring Retention 87

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. They were aware of it, but startups that I work with closely or invested in, if they got all the way to 25 million with 75% NRR, I would tell them to quit today. I want to invest in her.”

Outsourcing Services 199

Outsourcing Services Banking CTO Hire New CTO 199

OpenView Labs

AUGUST 15, 2019

Startups are in constant competition for two resources: capital and talent. Without capital, a business fails to exist. If you’ve raised venture capital before, you already have some combination of a great product, a highly functioning team and a growing market. Without talent, a business fails to flourish.

Development 40

Development Venture Capital Sales Funnel Investment 40

ChurnZero

NOVEMBER 1, 2019

ChurnZero Leads G2’s Fall 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year.

Venture Capital 40

Venture Capital Software Review Technical Review Headcount 40

SmartKarrot

MARCH 2, 2023

The Venture Capital sector has seen substantial expansion in recent times and some VCs have started to podcast and share valuable resources for entrepreneurs, other investors, and those interested in learning more about the industry. He invested in more than 20 early-stage companies.

Venture Capital 10

Venture Capital Scale Entrepreneurship EKS (Elastic Kubernetes Service) 10

Outseta

JANUARY 10, 2020

Equity Allocation Dave, Dimitris, and myself have yet to pay ourselves any salary and continue to earn sweat equity in Outseta based on the time we’ve invested in building the business. Needless to say, this is strong evidence that you don’t need millions and millions of dollars in venture capital to build a large scale SaaS application.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

Kellblog

NOVEMBER 23, 2022

burn) by failing to invest in the second half of 2023 for growth in 2024. Customer success managers (CSMs) = the number of account managers in customer success. customer success architects, technical account managers) that should arguably be included here or tracked in an additional row in deeper reports.

Technical Review 116

Technical Review Software Review Forecasting Churn 116

Chart Mogul

JUNE 29, 2018

Gainsight sparked the customer success movement at a time when nobody knew what customer success was. For example, cloud storage became feasible when bandwidth and data storage costs approached a sweet spot — Dropbox and Box were able to capitalize on this. Gainsight (customer success).

Venture Capital 70

Venture Capital Scale Cloud Branding 70

ChurnZero

JULY 21, 2020

As relatively new functions, IntelAgree’s Customer Success and Professional Services/Implementation teams found themselves: Losing customer momentum during implementation. They guarantee nothing falls off my radar.” – Matthew Miller, Head of Customer Success, IntelAgree. What were their pain points?

Scale 52

Scale Venture Capital AI Search SaaS 52

FastSpring

SEPTEMBER 16, 2022

Less focus on venture capital or funding rounds. Valid question, and I’m going to answer it — because the reasons (plural) we have for investing in this initiative may not be as simple as the most cynical among us assume. That includes: A global focus. Professional moderation.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

SmartKarrot

FEBRUARY 17, 2023

Where appropriate, seek out philanthropic donations, social impact investing, and venture capital. Apply here: [link] Source (LinkedIn): [link] Role: VP, Customer Success Location: United States (Remote) Organization: Jobvite As a VP of Customer Success, you’ll provide the business results and the customer success process.

Scale 19

Scale Venture Capital Customer Success Leadership 19

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Now, I’m a venture capital investor. All right, so the answer is there are actually 61 a cloud unicorns, and we’ll flash them up. How long can this last?

Cloud 101

Cloud Scale AWS Machine Learning 101

SaaSOptics

JUNE 9, 2022

SaaS funding comes with the opinions, suggestions, and (sometimes) demands of your investors, as they are now stakeholders in your company’s success. By investing in you and your venture, they’ve put their money on the line, and they want to see a return. Venture capital. rounds of funding.

Investment 82

Investment Scale Venture Capital SaaS 82

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Sales Hacker

SEPTEMBER 11, 2020

In order to execute on this mission, founders can bootstrap their company, raise outside money ( venture capital is the most popular), or use a combination of both to help build their business. Venture capitalists invest in startups because they believe in the founder(s) and their vision.

Outsourcing Services 78

Outsourcing Services Scale Startup Outsourced Development 78