SaaStr

DECEMBER 7, 2020

“How Would a Person Start a Venture Capital Fund?” More details on why and how here: How would a person start a venture capital fund? “How Bridge Rounds Work in Venture Capital: Messy, Full of Drama, and Not Without High Risk.” Zoom and Shopify zoomed past $100b in valuation.

Venture Capital 328

Venture Capital Sales Hiring AWS Cloud 328

SaaStr

FEBRUARY 19, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Salesforce Ventures: Only 150 Private SaaS Companies Have Hit $100,000,000 in ARR Want Happy Customers? For Your Customer Success Team — And You. Implement the 5-Visits-Plus-2-Badges Rule. It Always Pays Off.

Scale 203

Scale Venture Capital Startup Retention 203

SaaStr

FEBRUARY 5, 2023

SaaStr 631: What Is Going On In Venture Capital in 2023 with SaaStr Founder Jason Lemkin and 20VC Host Harry Stebbings    4. SaaStr 628: Revenue Alignment: How to Pull Marketing, Sales, and Customer Success Together with Divvy CRO Sterling Snow  5.

Sales Recruiting 192

Sales Recruiting Sales Hiring Scale Venture Capital 192

SaaStr

DECEMBER 25, 2022

4 Recent, Very Bad, Truly Terrible Customer Success Experiences. SaaStr 615: Where Venture Capital Really is Right Now, With Accel, Iconiq Growth, and Salesforce Ventures at G2 Reach.              . Coupa, Marketo, And the Great Coming Rebound in SaaS. Don’t Overdiscount When Things Get Harder.

Scale 199

Scale Venture Capital SMB Scaling 199

SaaStr

OCTOBER 7, 2022

The number of global venture capital (VC) investments dipped in 2022, thanks to ongoing geopolitical tensions, turbulence in global capital markets, supply chain issues, and increasing interest rates. Venture capital firms pumped a lot of money into the economy during the pandemic, buying countless software companies.

Venture Capital 209

Venture Capital Marketing Startup Construction 209

SaaStr

DECEMBER 18, 2022

4 Recent, Very Bad, Truly Terrible Customer Success Experiences. SaaStr 615: Where Venture Capital Really is Right Now, With Accel, Iconiq Growth, and Salesforce Ventures at G2 Reach.   . Just This Week. Salesforce: “Things Are Too Unpredictable to Provide a Forecast.

Scale 143

Scale Venture Capital SMB Forecasting 143

SaaStr

DECEMBER 29, 2022

Venture Capital has dried up. You have to not only make the capital last, but make sure it lasts as long as planned. And perhaps most important, move on from mediocre customer success folks. You need the team sharp to retain your customers in 2023. Well, stop saying you can’t hire anyone. More here. #8.

Sales Hiring 239

Sales Hiring Venture Capital Healthcare Communication 239

Tom Tunguz

FEBRUARY 22, 2020

When I started in venture capital, one of the questions I learned to ask very early on was competition. Recently, SaaS Office Hours at Redpoint had the privilege of chatting with Nick Mehta and Anthony Kennada about the way they created a category with customer success. I’ve since realized I was wrong.

Venture Capital 282

Venture Capital Innovation Education Technology 282

ChurnZero

JANUARY 3, 2020

Out of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.

Customer Success 69

Customer Success Venture Capital Software Review Technical Review 69

ChurnZero

OCTOBER 30, 2020

What’s Next For Customer Success? No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. In-product onboarding also affords CSMs more time to focus on the work that makes the greatest customer impact and return on effort.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

SaaStr

APRIL 10, 2023

And that is venture capital funds, accelerators, incubators, and other ecosystem partners.” So if you plan to target startup customers, think about how you can align your programs, partnerships, and selling motions to drive value back to their business.

Startup 209

Startup Scale SMB Venture Capital 209

SaaStr

MAY 27, 2021

For the past 10 years, I’ve been a sales advisor for the portfolio companies of early stage venture capital firm True Ventures. Although, in consultations with founders of many of these SaaS companies, I’m often caught by surprise to learn that they’ve made upward of a dozen hires, but zero are for customer-facing roles.

Sales Hiring 182

Sales Hiring Scale Venture Capital Sales 182

SaaStr

JANUARY 12, 2021

The CEO basically is the VP of Sales and Revenue and Customer Success, with maybe a junior resource or two helping. That those few bigger customers and a growing pipeline really need a true, experienced customer success team around them, not just some kid hacking it. With nice growth (>=100% YoY); and.

Sales Hiring 271

Sales Hiring Scale Marketing Sales 271

SaaStr

JANUARY 17, 2021

One of the corners some of us cut is customer satisfaction. But, we de-prioritize customer success. Everyone knows how to make customers happier. Yes, venture capital can help smooth out the bumps here. The reality is, there is too much to do in every start-up. It’s not that we don’t care.

SaaS 363

SaaS Venture Capital Churn Branding 363

ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year.

Software Review 56

Software Review Customer Success Software Venture Capital 56

SaaStock

JANUARY 30, 2019

It is a venture capital firm based in Brazil and Silicon Valley. Its partners boast diverse venture experience and have previously invested in more than 70 companies. It supports them with their go-to market strategy, marketing, sales, customer success, and business development. Stage: Early Stage Venture, Seed.

Venture Capital 155

Venture Capital SaaS Healthcare Finance 155

SaaStr

JULY 29, 2019

Wait to hire your VP of Customer Success … and watch a key account just leave to a competitor. These are the Best of Times in SaaS, and by all means, if you are able to raise venture capital, and need it, raise it. How Bridge Rounds Work in Venture Capital: Messy, Full of Drama, and Not Without High Risk. #6.

Sales Hiring 193

Sales Hiring Venture Capital Scale SaaS 193

SmartKarrot

FEBRUARY 17, 2023

Where appropriate, seek out philanthropic donations, social impact investing, and venture capital. Apply here: [link] Role: VP, Customer Success Location: United States (Remote) Organization: Jobvite As a VP of Customer Success, you’ll provide the business results and the customer success process.

Customer Success 19

Customer Success Scale Venture Capital Leadership 19

Kellblog

AUGUST 1, 2019

They burn out your professional services and customer success teams. Your customer success managers (CSMs) get tired of being handed customers who are DOA (dead on arrival) where there’s virtually zero chance of avoiding churn. The Prospective Customer Success Review Committee.

Churn 75

Churn Systems Review Customer Success Software Review 75

ChurnZero

JANUARY 14, 2021

ChurnZero is named the Momentum Leader, Highest Rated product, and the Best Relationship provider in the Customer Success category on G2. ChurnZero has also held its place as the Highest Rated product in the Customer Success category on G2, based on user satisfaction. G2 #1 Momentum Leader. G2 #1 Highest Rated .

Software Review 96

Software Review Venture Capital Customer Success Acquisition 96

Tom Tunguz

OCTOBER 21, 2017

Thousands if not tens of thousands of pages have been written about the marketer, sales developer, inside account executive and customer success play. This rivalry causes four major responses: Verticalization - compete with a horizontal player by picking one customer segment and building a product better suited to them.

SaaS 186

SaaS Venture Capital Finance Machine Learning 186

User Pilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Brad Feld blog is one of the best venture capital blogs dedicated to entrepreneurs and investors. Venture capital. Christoph Janz, a partner at Point Nine Capital, is an investor in his own right.

Venture Capital 52

Venture Capital SaaS Data Scale 52

ChurnZero

JANUARY 28, 2021

.” “Really ‘stepping up’ for their customers during COVID-19 was a common theme amongst our SaaS Customer Success Award winners.” SAAS CUSTOMER SUCCESS AWARD WINNERS. Selected using entrants submitted documentation for their best customer success stories and outcomes.

Software Review 96

Software Review Technical Review Systems Review Venture Capital 96

SaaStr

DECEMBER 5, 2022

Venture capital-backed companies update their pricing once every 2.8 Make sure to expand on those attributes in future product iterations. Lever #5: Monetization. Pricing is another vital lever in your business. But how do companies constantly reevaluate their pricing?

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

SaaStr

AUGUST 25, 2023

You have to understand how venture capital works. We can’t afford a VP of marketing, a VP of Sales, Customer Success.” There’s always another customer like the one you have. We don’t need a VP of Sales, Engineering, Product, Marketing, Customer Success.” 99% of startups aren’t that.

Part-Time VPE 180

Part-Time VPE Scale Sales Hiring CTO Hire 180

ChurnZero

SEPTEMBER 23, 2020

ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized the company with a 2020 Tech Cares Award. and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital.

Technical Review 98

Technical Review Venture Capital Healthcare Software Review 98

ChurnZero

APRIL 22, 2020

ChurnZero has been recognized as a leader among Customer Success software providers. out of 10 (highest in the Customer Success category) and over 89 verified reviews, ChurnZero is recognized by the TrustRadius community as a valuable player in the Customer Success software category. With a trScore of 9.1

Technical Review 75

Technical Review Venture Capital Software Review B2B 75

ChurnZero

JANUARY 18, 2024

What does the chief customer officer role encompass? A chief customer officer is an operational role responsible for all customer-facing activity post-sale. This often includes leading implementation, customer success and customer support teams. Related posts What is a chief customer officer?

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

ChurnZero

JULY 27, 2020

Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. Customer Success Around the Web.

Software Review 75

Software Review Software Venture Capital Churn 75

SaaStr

MARCH 7, 2021

Cash was tight and I didn’t know any great VPs of Biz Dev, so between myself and my VPs of Sales, Product and Customer Success, we all jointly managed our key partners. That was great and created freedom from venture capital and many other benefits. I got this advice and believed it, but didn’t act on it.

Part-Time VPE 273

Part-Time VPE Sales Recruiting Sales Hiring Scale 273

ChurnZero

DECEMBER 14, 2023

5 lessons in customer success from Squire The fireside chat was full of lessons that customer success professionals can learn from. 1: Be ruthlessly focused on your ideal customer profile It’s often tempting to look outside your ideal customer profile (ICP).

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

Tom Tunguz

OCTOBER 12, 2014

WorkDay deploys its professional services teams at the outset of a customer’s engagement with WorkDay when all the systems integration and data processing must be completed. WorkDay financed this huge investment by coupling long-term, near-million-dollar agreements and nearly $200M in venture capital.

Benchmarks 110

Benchmarks Deferred Revenue Venture Capital Outsourced Development 110

ChurnZero

APRIL 23, 2019

ChurnZero Raises $7M in Series A Funding Round to Build the Customer Success System of Record. . ChurnZero has raised $7 Million in a Series A funding round led by Baird Capital and joined by existing investors. . In connection with the investment, Joanna Arras of Baird Capital has joined ChurnZero’s board of directors.

Venture Capital 40

Venture Capital Scale Churn Customer Success 40

OpenView Labs

SEPTEMBER 16, 2020

In B2B software, for example, growth often goes from station to station as it’s passed off between different teams at different stages: marketing to sales, then to customer success and hopefully beyond. “And the goal is clear: We want to score a basket, but the way we get there is not linearly.”

Venture Capital 53

Venture Capital Mobile B2B Retention 53

The Angel VC

NOVEMBER 26, 2014

At that I also knew nothing about inbound marketing and customer success – topics which are now near and dear to my heart for some years – and I was somewhat puzzled when Mikkel explained to me how they’ve been getting customers.

Scale 155

Scale Sales Hiring Venture Capital Software Review 155

ChurnZero

DECEMBER 17, 2018

ChurnZero the real-time Customer Success platform announced that it has joined HubSpot as a Connect Beta Integrator. HubSpot, a leading growth platform, works with Connect integrators to help grow their business through listing and marketing and distribution resources to increase shared customers. About HubSpot.

Venture Capital 53

Venture Capital Subscription Payment Features Churn 53

Chart Mogul

JUNE 9, 2023

If you’re mostly selling to venture capital-funded startups a lot of them are probably trying to reduce their burn rate, so they will look at SaaS spend. (…) There are also aspects of SaaS as a business model or industry that make it really strong in tough times. It’s tied to a global macroeconomic downturn.

Trends 52

Trends SaaS Payments Payment Solutions 52