customer-churn why-customers-churn 
ProfitWell
AUGUST 6, 2019
There’s no more vital metric for a SaaS company to keep track of than churn : the rate at which customers are leaving your business and taking their subscription dollars elsewhere. What is churn analysis? Churn analysis is the evaluation of a company’s customer loss rate in order to reduce it.
Full Session
DECEMBER 4, 2022
Keeping customers happy and engaged is essential to the success of any business. However, keeping them as loyal customers requires much effort. It gives you a clue on what’s not working with your customer retention strategy and can indicate other business model issues. Let’s start by defining the customer churn analysis.
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ProfitWell
OCTOBER 23, 2019
They launch a product, start bringing in some solid revenue, and put all their efforts into acquiring new customers. Their success blinds them to the hidden dangers every SaaS company faces—dangers like high customer churn. 1: You’re attracting the wrong customers. Thankfully, you don’t need to end up like poor Icarus.
SaaStr
FEBRUARY 20, 2024
So lately I’ve listened to a few calls from churned customers from portfolio companies. It’s been a while since I listened to or talked to struggling customers. On the one hand, arguably, their feedback is not fully representative of your customer base if you’re growing. But don’t forget the ones that are struggling.
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SaaStr
JANUARY 11, 2024
and so deeply embedded in the fabric of our customers’ businesses that they’d never churn. Churn is so high in most B2C and B2B2C they have no choice but to obsess on improving their value proposition constantly. Well, we do all track NRR, churn and hopefully GRR too. Why does it have to take months?
SaaStr
JULY 26, 2022
Customers don’t expect as much in terms of security, compliance, etc. Customers often can deploy on their own. Customers don’t expect you to build a feature before they buy. But beyond all the other Pros and Cons of SMB vs enterprise, there’s one looming issue with SMB SaaS: Churn. Endemic churn.
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As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.
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