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30+ Tough Learnings from Losing a Top Customer

SaaStr

You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. Hire that person, and make sure they are someone the top customers can really trust and count on.

CTO Hire 281
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Transparent Optimism

Casey Accidental

I was able to hire a strong team, and we got to work, 100xing the size of our customer base over four years. As part of this process, a lot of what I tried to do was reduce distractions for the team. As the team grew over time both in size and in scope, I started to see cracks in this strategy I didn’t immediately understand.

CTO Hire 125
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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

That includes all of our cloud strategy, cloud operations, backend engineering, IT and security. Some of the things we talked about were operational overhead and cost of various data stores we were running, along with whether or not we needed to hire dedicated database administrators for various different technologies.

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SaaStr Podcast #403 with Loom VP of Sales Sam Taylor

SaaStr

When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? We were hired into the same role, same start date, competed head to head. Bret was formerly the CTO at Facebook. I met Molly, who was the COO at the time, Molly Graham.

Scale 174
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2020 SaaS C-Suite Evolving to Support Product and Customer Lifecycle Management

OPEXEngine

To stay on top of the fast paced, evolving digital world, issues like hiring and managing a diverse and highly skilled SaaS workforce, as well as security and privacy concerns impacting everything from customer contracts to product strategies and new market development, HR and security management is being elevated into in the C-Suite.

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SaaStr Podcast for the Week with Automation Anywhere and Algolia — January 17, 2020

SaaStr

How does Yousuf advise CIOs to approach pricing strategy when pitching CIOs? What other elements of the contract should startups really spend a lot of time focusing on? But it also means that SaaS has had a much bigger impact in the growth of businesses and in the ability for companies to execute a great go-to market strategy.

CTO Hire 133
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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

You understand the customer, and you understand the strategy. More and more people are hiring leaders, not for past experience, but for capability and capacity. We hire a third-party firm. Gabby: We probably track 50 to 60 KPIs, so I’m not going to multiply that times four. That would just be crazy.