Kellblog

MARCH 11, 2020

Since the only thing consultants do is implementations, their job title should be “Implementation Consultant” Any solutions practices or offerings should be built by our partners. If delivering such an offering is your company’s strategy then you should disregard this post. Curing the Zero-Sum Delusion.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: CS Operations shouldn’t be designing and engineering the strategy, data and insights in isolation. What are your Net New growth measures?

Interviewing 52

Interviewing Engineering Scale Revenue 52

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Powering support at scale.

Scale 237

Scale Headcount Mobile Communication 237

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Glide Consulting Mikael Blaisdell and Associates, Inc. Infinipoint.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

OPEXEngine

DECEMBER 23, 2020

Since the only thing consultants do is implementations, their job title should be “Implementation Consultant“. If delivering such an offering is your company’s strategy then you should disregard this post. Talk to consultants who help customers buy and implement software. Curing the Zero-Sum Delusion.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Strategy - annually changes. Consulted - people who are consulted about the project and asked for input. Operational efficiency. They have breadth and depth - essential for disciplines like marketing where the tactics and strategies are constantly evolving. MSPOT stands for: Mission - rarely changes.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Navint

FEBRUARY 26, 2019

We look forward to sharing the insights we’ve learned over our 12+ years of helping companies develop strategies, build operational efficiencies, and choose technologies to scale these businesses successfully.”. Our clients are entrepreneurs, founders, visionaries and disruptors. About Navint Partners.

Outsourcing Services 40

Outsourcing Services Scale Revenue Outsourced Development 40

User Pilot

JANUARY 26, 2021

The analytics help measure product strategies’ effectiveness in improving touchpoints and can attribute what actually works. Increasing operational efficiency- Make it easier for customers to switch between channels and save costs. Schedule a free consultation today! Source: Growthhacker.com. Sounds simple right?

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

BetterCloud

AUGUST 21, 2020

Time to consider ways to improve your operational efficiency , like automation. And how does an enterprise team know when to automate IT and start using a SaaS operations ( SaaSOps ) platform? Now that you know when to automate, getting started on your automation journey requires a strategy.

Technical Review 59

Technical Review Enterprise Operational efficiency. Scaling 59

Valuize Consulting

JUNE 9, 2022

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. 3 Key Qualities To Look For In A Top-Rate Customer Success Operations Leader. Leadership & Business Strategy Expertise.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Use appropriate data and a data-driven strategy. Establish, control, and share KPIs for customer success.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

Neil Patel

NOVEMBER 30, 2020

This means you’re improving your customers’ experience with your company and boosting operational efficiency, all at the same time. What’s important for your marketing strategy? This also makes it easier for you to see exactly what’s going on in your company at all times. Decide What You Want to Do With Data in iPaaS.

Marketing 110

Marketing Scale Technical Review compliance 110

Valuize Consulting

OCTOBER 28, 2021

This is why Marketing material should be used to supplement targeted messaging, but should not form the basis of your digital engagement strategy. Keep in mind that this data will take time to collect; we recommend waiting at least 2 quarters, or 6 months, before taking action and making any major changes to your strategy. .

Scale 52

Scale Engagement Scaling Technical Advisors 52

SaaStr

JANUARY 17, 2020

How does Yousuf advise CIOs to approach pricing strategy when pitching CIOs? But it also means that SaaS has had a much bigger impact in the growth of businesses and in the ability for companies to execute a great go-to market strategy. Harry Stebbings: I couldn’t agree more in terms of the centrality of the strategy.

CTO Hire 134

CTO Hire compliance Scale Startup 134

Navint

OCTOBER 30, 2019

30, 2019 — Navint Partners , a consulting and technology firm that helps recurring revenue companies drive growth and operational efficiency, today announced it has acquired Statera , a premier Salesforce implementation firm. BOSTON, Oct.

Operational efficiency. 14

Operational efficiency. Healthcare Consulting Technology 14

SmartKarrot

NOVEMBER 3, 2020

Drive a high performing CS team strategy with a highly consultative, analytic, and customer-centric mentality to cater to both SMB and enterprise-level accounts. Design and launch eLearning and other critical programs to improve customer experience and operational efficiency.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

APRIL 9, 2020

As a Customer Success Manager, you’ll focus on customers in the post-implementation phase, taking a data-driven approach to understanding customer objectives and promoting industry-leading adoption and product-use expansion strategies.

Customer Success 10

Customer Success Technical Review Software Review Systems Review 10

Stax

NOVEMBER 29, 2023

When regularly reviewed, P&L statements are like a consultant in a spreadsheet, identifying trends in revenue, expenses, and profitability over time. Operating income excludes non-operating items such as interest and income taxes, providing a clear picture of the profitability directly related to the company’s day-to-day activities.

Payment Services 88

Payment Services Payment Methods Software Review Payments 88

SmartKarrot

JULY 26, 2021

Create an omnichannel strategy to provide a better consumer experience. Customer Experience Director Customer Experience Manager Customer Experience Consultant Customer Experience Specialist Customer Experience Agent Customer Experience Advocate. Well, you should be aware of these common CX transformation strategy mistakes.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11

Sales Hacker

NOVEMBER 10, 2020

We actually brought in a CEO for our series B, Eric Holston, and Eric was operational efficient. So you always want to make sure that anyone that was coming into the business just knew what we were about, what we’re going to do, how we’re going to take over the world, but the operational efficiency.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75

ChurnZero

JANUARY 13, 2023

Ed Powers , principal consultant, Service Excellence Partners. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Scale 98