OPEXEngine

AUGUST 31, 2021

Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

Buffer Resources

OCTOBER 24, 2023

  Agencies that were good at providing technical assistance or managing paid channels left clients, like my employers and other businesses we worked with, hanging when it came to content strategy and development.  After all, most leads consume three to four pieces of content from a vendor before engaging with their sales team. 

Outsourcing Services 112

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 112

TrackStreet

JULY 20, 2023

Successful Online Sales Strategy When a brick-and-mortar retailer considers opening a new store, that company has to weigh the significant capital and operating expenses (mortgage, construction, employees, etc.) against the new location’s potential to generate revenue.

Scale 52

Scale Strategy Sales Underperforming Technical Team 52

OpenView Labs

JANUARY 8, 2021

What’s your biggest weakness? “‘Tell me about the last piece of constructive feedback you received and what you did with that feedback.’. A candidate who can’t give me a real answer may not be open to feedback or may lack the humility I want to see on my team.”. It’s just not productive. I have two: 1.

Interviewing 75

Interviewing Underperforming Technical Team SaaS Scale 75

User Pilot

JANUARY 10, 2024

Book a demo to discuss your needs with our team and get tailored solutions. It’s a critical part of the product development process that helps inform design decisions and ensure the final product aligns with user expectations. It’s like trying to construct a bridge without ever stepping onto the riverbank. What is user research?

User Experience 103

User Experience Interviewing SaaS Underperforming Technical Team 103

Sales Hacker

APRIL 5, 2022

True personalization at scale [14:51]. Good companies vs. bad companies [22:48]. Outreach allows you to commit to accurate sales forecasting, replace manual process with real time guidance, and unlock actionable customer intelligence that guides you and your team to win more often. True personalization at scale [14:51].

Scale 78

Scale Sales Underperforming Technical Team Compensation 78

A Smart Bear

FEBRUARY 26, 2019

The implication is that this was unknowable or bad luck, but the truth is, this was a predictable result of not understanding the market. Sometimes that’s a dream team that weathers the storm that sinks the other boats. The bad news is, you don’t know ahead of time what that thing will be. Multitasking is bad.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

Audacix

JULY 18, 2022

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. DevOps best practices that will help you to run your software development projects smoothly. But the list of best practices varies from expert to expert.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Yes, it does not scale, but the beauty is the product. Loving our podcast content?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

CustomerSuccessBox

DECEMBER 12, 2019

Not only investment but a change in mindset along with continuous efforts from the whole team is required to get exponential results. While scaling Customer Success, leaders are prone to make some common mistakes based on their presumptions. Making the Customer Support team do Customer Success. Can a software developer do sales?

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

Sales Hacker

MARCH 30, 2021

Scaling sales during the pandemic. How to build a winning sales team. Scaling Up During The Pandemic [11:40]. Developing A Winning Sales Team [16:24]. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We’re on iTunes.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Andreessen Horowitz

OCTOBER 16, 2023

How can we operationalize a good decision process and decision hygiene into our teams and organizations? They begin by quickly covering common pitfalls in decision-making, then share specific tools not to do and to do, including how to operationalize good decision hygiene into teams. Good decision, bad outcome — that would be bad luck.

Underperforming Technical Team 82

Underperforming Technical Team Investment Scale Sales Hiring 82

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. But Dopple’s team took the opposite approach. So it’s not a royal we it is a team of teams, we. But that’s not where they started. Nobody does it alone.

Payment Methods 115

Payment Methods Marketing Payments SaaS Payments 115

SaaStr

JULY 1, 2021

PlanGrid builds beautiful, simple software for the construction industry. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Then trying to maintain that as we scale is always the challenge.

VP of Engineering 253

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 253

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. At what scale does that become impossible? Prior to Crossbeam Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Why is this?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

SaaStr

DECEMBER 5, 2019

Actually what I found was a little disarming, a little unfortunate, because there was a lot of, I think, bad experiences in the past with corporate venture capital and with earlier stage companies or with other VCs working with CVCs as they were once called. Or just help me figure that out as we scale. They have two other companies.

Development Team Review 130

Development Team Review Scale Technical Review Software Review 130

Intercom, Inc.

DECEMBER 21, 2021

But as you scale beyond Series A, how can you be sure you’re choosing the right lane? Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Webflow’s Maggie Hott on building a scalable sales team from the ground up. Intercom on Product: Keeping the momentum going as you scale. There we have it.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

JUNE 14, 2019

Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. Does Dave agree that if the money is on the table founding teams should take it? What are the clear differences between a good book and a bad book? Who is involved? How long does it take?

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

Intercom, Inc.

OCTOBER 10, 2019

It’s easy to feel pessimistic, given the scale, the complexity, the misinformation. We will work with you over months iteratively to develop that idea. I didn’t know if I wanted to be a librarian, but I wanted to bring librarianship to new settings, like this big information world we were constructing out of digital stuff.

Technology 168

Technology Underperforming Technical Team Social Media Outsourced Development 168

Andreessen Horowitz

OCTOBER 16, 2023

Bansal shares this and other key milestones and frameworks for company building in conversation with a16z general partner Peter Levine; enterprise deal team partner Satish Talluri (who was a director of product and growth operations there); and Sonal Chokshi. They become all about sales and learning sales and scaling sales.

Product Marketing 81

Product Marketing Scale Sales Hiring Sales Recruiting 81

Sales Hacker

DECEMBER 1, 2020

If you missed episode 137, check it out here: Team Selling: A Comeback Story for 2021 with Trish Bertuzzi. Jake is an interesting guy with a lot of really interesting ideas about brands and about scaling organizations. The 6sense account engagement platform, uncovers and analyzes buyer intent at scale. We’re on iTunes.

VP of Engineering 63

VP of Engineering Branding Scale Marketing 63

SmartKarrot

APRIL 14, 2023

As a manager, it can be challenging to juggle multiple responsibilities and lead a team effectively. Whether you’re managing a remote team, navigating digital transformation, or resolving conflicts, it’s important to have the skills and knowledge to tackle these challenges head-on.

Management 10

Management Technical Review Underperforming Technical Team Scale 10

Upscope

JUNE 9, 2021

A couple of them our team did. This is so trIue because I'm currently working at a call center and feel trapped, emotionally unstable, weak , I'm driving myself crazy and I don't want to talk to anyone. After about a year and a half I was offered a transfer to sales for the Apple online store team. I feel so alone I need help!

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

Sales Hacker

FEBRUARY 4, 2019

The first is Chorus.ai , the leading conversation intelligence platform for high growth sales teams. Outreach supports sales reps by enabling them to humanize their communications at scale, from automating the soul sucking manual work that eats up selling time to providing action oriented tips on what communications are working best.

Scale 69

Scale Sales Hiring Sales Underperforming Technical Team 69

SmartKarrot

JULY 18, 2022

Develop your unique personality. Every CSM should develop a unique personality. As a brand, you need to develop an identity that focuses on customer health, customer loyalty, and customer satisfaction. This is why a liaison between sales and CS teams is important. And bad news travels at the speed of light.

Customer Success 10

Customer Success Underperforming Technical Team Management Scale 10

User Pilot

APRIL 25, 2024

Userpilot is an all-in-one solution for product teams that allows you to build bespoke in-app surveys with open-ended, Likert scale, and multiple choice questions (among other things) without any coding. Specific open-ended questions such as ‘What did you appreciate most about your interaction with our team?’

Scale 52

Scale Underperforming Technical Team SaaS Interviewing 52

SmartKarrot

APRIL 15, 2020

The dictionary defines the term “Playbook” as a “book containing a sports team’s strategies and maneuvers”. The purpose of a playbook is to build scalable processes for your customer success team. Playbooks help you align your teams, and help make on-boarding of new CSMs easy. What is a playbook? Conclusion.

Customer Success 10

Customer Success Underperforming Technical Team Construction Technical Review 10

Neil Patel

JANUARY 20, 2021

Post your team photos like Zappos. Bombarding your fans with 10 poor-quality updates in an hour. This same information can be used to construct your persona. Some people completely dismantle groups with tens of thousand of members because of poor engagement. Step #5: Choose a Prize and Develop a Promotion Strategy.

Social Media 145

Social Media Software Review Branding Engagement 145

SaaStr

MAY 7, 2019

Justin Kan : It seems like kind of a renewed emphasis or maybe a new emphasis on mental health and building a different kind of company, like one that’s maybe a little bit more balanced and focused on kind of the holistic experience of being a member of the team is something that’s intrinsic to both you guys’s companies.

Scale 114

Scale Scaling Sales Hiring Underperforming Technical Team 114

Sales Hacker

OCTOBER 7, 2021

Bring your feelings, gut instinct, experience, and constructive emotion into the boardroom and sit at the table. Never believe that doubting yourself is a bad thing. If you do something constructive with your doubt, and use it to advance yourself, it can be an asset. Invest in your development internally and externally.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

FEBRUARY 25, 2020

For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. So once you have your journey to find and you’ve set up your culture and you’re starting to scale that organization. Is this related to a new service program we rolled out and that could be either good or bad, right?

Scale 217

Scale Underperforming Technical Team Sales Hiring Software Review 217

User Pilot

APRIL 27, 2023

Thanks to that, you can identify ways to improve user experience and make informed product development decisions. Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior.

User Experience 96

User Experience Scale Underperforming Technical Team Churn 96

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Three developers: Tim, Isaac, Jose.

Underperforming Technical Team 118

Underperforming Technical Team Development Software New CTO 118

SmartKarrot

OCTOBER 7, 2020

Textura : SaaS used in the construction management business. Manageability and Scale : Vertical SaaS provides enjoy the advantage of higher manageability due to the reduced level of facets and operations. A smaller outsourced team or even a small in-house troop cuts down on the unnecessary, bigger issues. Vertical SaaS Examples.

Outsourcing Services 10

Outsourcing Services SaaS Scale Software Review 10

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?

Sales Hiring 192

Sales Hiring Sales Recruiting Scale Technical Advisors 192