Intercom, Inc.
JULY 2, 2020
But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. In her own words , “When you take care of your customers, the revenue comes.”
Andreessen Horowitz
SEPTEMBER 19, 2023
Investing in Instacart was perhaps the hardest decision I had to make as a venture capitalist. We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. Focusing on the former was key to our investment decision. It truly has been a team effort.
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Intercom, Inc.
APRIL 22, 2021
If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?
OPEXEngine
AUGUST 31, 2021
And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time. Why tech debt matters.
OPEXEngine
AUGUST 31, 2021
And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time. Why tech debt matters.
OpenView Labs
JANUARY 8, 2021
What’s your biggest weakness? “‘Tell me about the last piece of constructive feedback you received and what you did with that feedback.’. A candidate who can’t give me a real answer may not be open to feedback or may lack the humility I want to see on my team.”. It’s just not productive. I have two: 1.
Andreessen Horowitz
OCTOBER 16, 2023
How can we operationalize a good decision process and decision hygiene into our teams and organizations? They begin by quickly covering common pitfalls in decision-making, then share specific tools not to do and to do, including how to operationalize good decision hygiene into teams. How to Decide”?
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