Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

User Pilot

JUNE 29, 2023

There are many fantastic examples to draw from across the SaaS marketplace. User documentation is any form of documentation intended for the end-user of a product or service. There are many ways real-time insights into customer behavior can help inform your documentation: Tracking engagement with events (e.g., Searchable.

Management 83

Management Technical Review Software Review Customer Support 83

Sales Hacker

MARCH 30, 2021

Guided selling and engagement. Today’s sponsor is Outreach , the number one sales engagement platform. Outreach revolutionizes customer engagement by moving away from solid conversations to a streamlined and customer-centric journey. We’ve also created guided selling and engagement. powered by Sounder.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Chart Mogul

JUNE 25, 2020

It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace. Podcasting is a powerful strategy to get in front of highly engaged leads. This gives me credibility.

SaaS 101

SaaS Business Content Marketing Construction 101

CustomerSuccessBox

MARCH 14, 2022

Learn and apply basic statistical tools to solve real-world Customer Success problems Track churn accurately Measure and interpret NPS and CSAT in new ways Construct predictive customer health scores Increase forecasting accuracy Improve business results. Customer Success | How To Actively Engage Your Customers. And the best part?

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52

SaaStr

DECEMBER 20, 2019

292: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue driving machine. Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic.

Scale 142

Scale Sales Hiring Construction Education 142

Sales Hacker

JUNE 7, 2021

Customer business challenges/opportunities: Issues that customers face or opportunities to improve the way they do things that can motivate prospects to engage. For example, a minimum number of maintenance technicians would be critical if you sell a field service app. Knowledge and flexibility to engage prospects.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

Intercom, Inc.

JUNE 17, 2021

Niamh Flannery – Senior Design and Construction Manager. I’m the Senior Design and Construction Manager. ” What we did was we looked at the marketplace and identified three things that we wanted to capture. We keep the numbers small, like 20 people per event, to allow for lots of interaction and engagement.

Construction 207

Construction Technical Review Systems Review Data 207

Neil Patel

JANUARY 20, 2021

Your content’s reach has a lot to do with engagment — that is how many people like, react, comment, or share your post. Engagement rates are way up — but organic reach is way down. To increase engagement and optimize user experience, content is tailored to each user’s individual interests. Absolutely.

Social Media 145

Social Media Software Review Branding Engagement 145

Chart Mogul

JUNE 25, 2020

It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace. Podcasting is a powerful strategy to get in front of highly engaged leads. This gives me credibility.

SaaS 52

SaaS Business Content Marketing Construction 52

All that Saas

JULY 14, 2021

Sales enablement tools allow any sales representative can pick the correct content, turn it into the prospective customer, and track the engagement that is happening within that particular content. It effectively helps sellers save time, engage, gain customers by preparing, presenting, sharing, and tracking any sales information.

Sales Enablement 52

Sales Enablement Software Review Software Development Team Review 52

SmartKarrot

OCTOBER 13, 2023

The insights derived can help tailor products, services, and experiences that mirror their expectations and desires. Whether it’s pre-empting a service issue or rolling out a timely promotional offer, predictive analysis helps businesses stay one step ahead, ensuring customers feel valued and understood.

Retention 10

Retention Strategy Marketplace as a Service Innovation 10

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. BugHerd provides top-notch services for bug tracking and website feedback. Through Go1’s learning and educational services, individuals and organizations can further their abilities.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. And service many times means it’s human beings doing it. So how does this even work with software as a service.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

SmartKarrot

MAY 30, 2022

Execute the client engagement strategy to deliver positive outcomes for clients and power account renewals and upsell. Work closely across the Intelligence Services team and with adjacent teams — Onboarding, Training, Support, Operations — to construct and scale solutions that nurture the relationships with clients.

Customer Success 3

Customer Success Marketplace as a Service Scale Consulting 3

SaaStr

MAY 3, 2019

Episode 229: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue-driving machine. In Today’s Episode We Discuss: * How Manny made his way to found the leader in sales engagement from product management at Amazon and Business Development @ Microsoft? *

VP of Engineering 149

VP of Engineering Sales Hiring Technical Review Development Team Review 149

Intercom, Inc.

MAY 28, 2020

Here are five quick takeaways: One of Aircall’s superpowers is that it built an App Marketplace – and then opened it up for partners to build their own integrations. Today, more than 60% of the tools on the marketplace have been built by third parties. How can we provide the best service at every single interaction?”

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

ChurnZero

JUNE 22, 2021

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. How the Customer Engagement Pyramid is an essential building block to success. Construct predictive customer health dashboards. Improve your processes.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Neil Patel

AUGUST 18, 2021

Offer Coaching Service to Motivated Clients. It doesn’t matter when you started blogging or how much experience you’ve gained in that time — offering a coaching service to motivated clients can bring in money. Coaching services are in demand because of the dramatic results the process can bring.

Scale 145

Scale Outsourcing Services Merchant Services Social Media 145

Andreessen Horowitz

APRIL 9, 2024

A great way to look at this is through the lens of buyer psychology and the way that products and services get procured in the modern market. People are not buying technology products and services in isolation anymore. And then we would deliver it in dashboards and charts that were also constructed on technology we built.

Scale 118

Scale Technical Review AI Sales Hiring 118

Sales Hacker

OCTOBER 20, 2020

If you missed episode 131, check it out here: Data, Set, Match: How to Build a Two-Sided Marketplace to Drive Revenue with Ryan Walsh. The second sponsor is of course Outreach , the number one sales engagement platform. But it’s always in service of moving forward in a vision. Subscribe to the Sales Hacker Podcast.

Scale 69

Scale Underperforming Technical Team Sales Outsourced Development 69

Sales Hacker

OCTOBER 7, 2021

Bring your feelings, gut instinct, experience, and constructive emotion into the boardroom and sit at the table. If you do something constructive with your doubt, and use it to advance yourself, it can be an asset. Anne is a principal analyst in the Sales Operations Research Service at Forrester. Heck, stand at the head of it.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

JUNE 16, 2020

Adnan Chaudhry, SVP of Sales at Salesforce then provides actionable takeaways on how to refocus your sales teams, engage with customers, adjust your sales comp, and how you can properly forecast in today’s new landscape. I was an account executive covering financial services vertical and covering in New York. How do you do it?

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

SmartKarrot

FEBRUARY 3, 2022

Ambar is a Brazilian SaaS company that offers digital solutions to companies operating in the construction industry. Amber also offers AmbarConaz, an online marketplace connecting supply chain and construction sites. Creditas is an online marketplace for asset-backed consumer loans. Wabbi Software S.A., Founded in: 2011.

Payment Methods 10

Payment Methods SaaS Payments Merchant Services Payment Services 10

SaaStr

FEBRUARY 7, 2020

Or how the customer service team is going to deal with companies that aren’t renewing as planned? Where sales rep productivity’s maybe slightly more challenging to predict in the early days, or in marketplaces where actually you have to project your mindset out many years, three to five years to really see those unit economics.

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173