Intercom, Inc.

OCTOBER 19, 2022

This is the fifth post in a content series exploring Intercom’s investment in supporting large businesses. We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. Compliance: Don’t just take our word for it .

compliance 138

compliance Data Software Review Scale 138

Clouded Judgement

FEBRUARY 7, 2025

Signal can come from many places (sales team notes, customer support tickets, etc) IT Incident Management: Similar to the security alert example. This is for information purposes and should not be construed as an investment recommendation. Altimeter is an investment adviser registered with the U.S. The list goes on.

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

SaaStr

JANUARY 17, 2024

They want to use AI to improve the products they sell to their customers. Some of the biggest use cases for AI in the enterprise are across customer support, sales and marketing, and engineering — ie helping developers test code and troubleshoot issues. Compliance matters. Security matters.

AI 292

AI Enterprise Artificial Intelligence compliance 292

Intercom, Inc.

APRIL 23, 2018

Companies with EU customers will have to legally justify the processing of the personal data they collect, as well as ensuring that users can easily access their own data and remove consent for its use, change privacy settings and permanently delete their data. Invest in your security program. What makes a strong privacy ecosystem.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

Stax

FEBRUARY 19, 2025

One core area of focus is customer support, which adds immense value to every business when done correctly. When adding payment features for software users, the importance of including customer support for payment processing is no different. The Pros of Outsourcing Payments Support 1. Plus a stronger cash flow.)

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

USIO

AUGUST 15, 2024

Without continual investment in cutting-edge technology, they may struggle to meet the demands of increasingly tech-savvy customers. Regulatory Compliance Failures Regulatory compliance is a critical aspect of the payments industry.

Payment Services 130

Payment Services Payment Solutions Technical Review Blockchain 130

USIO

JULY 25, 2024

Key Roles and Estimated Salary Ranges Compliance Officer Role: Ensures that your operations adhere to all relevant regulations, mitigating legal risks. Source: Salary.com Customer Support Manager Role: Leads the customer support team to address inquiries and issues, enhancing customer satisfaction.

Payment Services 130

Payment Services Payment Facilitation Payments Payment Solutions 130

FastSpring

DECEMBER 5, 2024

How a merchant of record like FastSpring can handle all the complexities of global payments for you, even taxes and compliance. Spend less time managing your payments and compliance and more time making great games! To learn more about how FastSpring supports game developers, visit fastspring.gg/.

Payments 89

Payments Payment Services Merchant Services Payment Methods 89

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Can it support new payment methods as your business grows?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Stax

JULY 7, 2025

TL;DR Surcharging is a method for businesses to offset credit card processing costs by passing them on to customers. When implementing a surcharging program, businesses follow local regulations, ensure legal compliance, determine surcharge percentages and communicate transparently.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Frontegg

JUNE 9, 2025

These services can be integrated into existing platforms, providing security measures and improving overall user experience without requiring extensive infrastructure investments. Features, such as detailed audit logs and reporting, simplify compliance management. AaaS offers rapid deployment with lower initial investments.

Outsourcing Services 52

Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

FastSpring

SEPTEMBER 12, 2024

In simple terms, we handle everything from payments to fraud management, to custom support and tax compliance, so that sellers can focus on growing their business. However, this growth actually comes with challenges, particularly around compliance with content regulations. Jay Jia (10:20) Mm -hmm, for sure.

Merchant Services 193

Merchant Services Payment Services Payment Methods SaaS Payments 193

SaaStr

FEBRUARY 21, 2024

Pick your strategies, invest in them, and start tiering. So, if a sales rep is in a sticky situation, they can pull in a compliance expert from the team, and that team is accessible to customers in live chat. Thankfully, Drata has a lot of G2 reviews for customer support and expertise, so they lean heavily on that.

AWS 279

AWS Scale Sales Hiring Marketing 279

Subscription Flow

OCTOBER 16, 2024

Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often. If you sign up with a billing software that cannot auto-generate reports for you, or ensure compliance, you would have to consider migration.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Chargify

OCTOBER 14, 2019

Customer support has always been important in the SaaS industry, but its importance is only growing. . Customers expect more authenticity in their relationships with the companies they do business with — and excellent customer support is perhaps the most critical component of customer relationships.

Customer Support 68

Customer Support Merchant Services SaaS Scale 68

User Pilot

MARCH 9, 2025

Ensure legal compliance: Obtain security certifications, like SOC2 Type II, and ensure industry-relevant compliance, such as with GDPR or HIPAA, all of which Userpilot’s security standards provide. Customer support interactions: Look for recurring questions and feature requests to discover common pain points.

SaaS 83

SaaS Social Media Interviewing Scale 83

FastSpring

JANUARY 5, 2021

Global Compliance. Customization. Before you invest in a billing program, take it on a test drive. Compliance. Specifically, you need to find a platform that manages compliance for: GDPR. It allows you to conduct business with EU-based customers through your online store. Simplicity. Usability. Reporting.

Payment Methods 124

Payment Methods Payment Solutions Payment Services Payments 124

BetterCloud

MARCH 17, 2025

Get ready to turn those monthly charges into strategic investments that fuel your business growth. This can quickly not only inflate your SaaS budget, but also introduce significant security and compliance risks. Evaluate vendors based on their security posture, scalability, integration capabilities, and customer support.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Stax

MAY 5, 2025

In addition to the usual concerns around security and compliance, there’s also the issue of user experience. A bad payment experience can lose customers and damage your brand. Generate repeat business When you make it easier for customers to pay, they’re more likely to do business with you again.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

User Pilot

JUNE 29, 2024

If you have enough developers, product managers , and financial resources, just build a custom product analytics tool. Customizations needed (more customization needs means you may have to build yourself). Security and compliance (consider building if your company handles sensitive data). Get started now.

Technical Support 105

Technical Support compliance Scale User Experience 105

How To Buy Saas

MAY 26, 2025

In fact, Gartners 2024 AI report advises organizations that want to use generative AI on private data to prioritize RAG investments. For instance, a customer support bot using RAG can pull answers from your latest help center articles, so it always gives customers accurate info specific to your product. in its answers.

Artificial Intelligence 52

Artificial Intelligence AI Search AI Scale 52

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. They know environmental compliance better than anyone we’ve ever heard.”

Underperforming Technical Team 217

Underperforming Technical Team Sales Hiring SMB Enterprise 217

Payrix

FEBRUARY 4, 2025

When a software company becomes an ISV, because theyve introduced payments into their environment, they must uphold the compliance requirements of the PCI DSS and empower their users to do the same. Learn more about PCI compliance management. Listen now Podcast What is PCI attestation of compliance (AoC)?

Payments 100

Payments Payment Services Merchant Services Payment Solutions 100

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Key benefits of AI-driven decision support include: Predictive Insights: Machine learning forecasts customer demand and market shifts by analyzing historical and real-time data.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

How To Buy Saas

MAY 21, 2025

All the leading platforms reviewed below like Workable, Greenhouse, and Breezy HR are SaaS solutions that serve companies globally with multi-language support and compliance features (e.g., Customer Support Slowness: Some users report that Breezys support can be slow to respond during peak times.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Neil Patel

JANUARY 15, 2021

Ringless voicemails help boost outbound marketing efforts by delivering pre-recorded messages directly to voicemail boxes—without you or your customer having to pick up the phone. Ringless voicemails can speed up your sales process, scale your outreach, and give your sales team more time to invest in qualified leads.

Scale 143

Scale Automotive compliance Pricing 143

User Pilot

SEPTEMBER 4, 2024

Effective process design leads to higher efficiency, better consistency , improved product quality, better ROI , and enhanced compliance. Key process design principles are flexibility, scalability, cost-effectiveness, user-friendliness, standardization, continuous improvement, and customer-centricity. Customer onboarding procedures.

Business 105

Business Scale Customer Support compliance 105

Stax

APRIL 17, 2025

Key features to look for in a POS system include sales processing, inventory management, customer relationship management (CRM), reporting, multi-location & omnichannel selling, and security & compliance. It involves a high initial investment but no recurring charges. Doesnt require an upfront investment.

Payment Methods 88

Payment Methods Payment Solutions Point of Sale Payment Services 88

Stax

JUNE 6, 2024

In this guide, we’ll walk you through essential criteria to consider when evaluating AR software, ensuring you make an informed decision that supports your business’s growth and operational efficiency. From user interface to customer support, we’ve got you covered.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

How To Buy Saas

JULY 2, 2025

In fact, a recent survey found that at least 60% of real estate companies now invest between 1% and 5% of their revenue in digitalization. In fact, about 67% of real estate investors use property management software to streamline operations – a statistic that includes many using such tools for their rental investments.

Payment Solutions 59

Payment Solutions Payment Methods Software Review Payment Services 59

Tom Tunguz

JULY 14, 2013

With more than 80% of venture capital investments occurring in enterprise and with the public markets disproportionately rewarding SaaS companies with huge enterprise value-to-revenue multiples ( median is 7.6 ), it’s no surprise that interest Software-as-a-Service is booming. Customers can’t function without it.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Artificial Intelligence 100

Neil Patel

JANUARY 10, 2021

Investment options for a 401(k) are determined by the plan the company chooses. Employees may get some say in where they invest the money, though they will most often be choosing from a limited portfolio of options. They have varying degrees of support, charge fees according to their own rules, and offer different kinds of investments.

Compensation 144

Compensation Government Investment Pricing 144

Stax

JUNE 18, 2024

Key benefits of subscription management platforms include compliance with accounting standards, accurate revenue recognition, and reliable financial reporting. Features to look for in subscription software include automated billing, CRM integration, subscription analytics tools, scalability, and 24/7 customer support.

Payment Features 88

Payment Features Payment Solutions Payment Services SaaS Payments 88

How To Buy Saas

JUNE 26, 2025

It’s essentially a one-stop platform for creating various types of knowledge bases, aimed at both reducing customer support tickets and improving internal knowledge sharing. Integrations and Extensibility No software is an island, especially in customer support and knowledge management.

Technical Review 52

Technical Review Software Review Systems Review Management 52

User Pilot

APRIL 2, 2025

Protect customer data with the highest compliance standards Every data point you collect represents actual people, so safeguarding it is a must. Props to customer support who helps us resolve issues, spending time investigating issues, jumping on a call, great job. Konstantin L., Mid-Market (51-1000 emp.)

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

Stax

JULY 25, 2024

If you buy the costliest POS system in the market with the most dynamic features, but your team finds it hard to adopt, it won’t be worth the investment. Investing in a scalable and flexible system helps you avoid interrupting your business operations to move your data into a new platform when your business scales.

Point of Sale 88

Point of Sale Payment Methods Payment Solutions Payment Services 88