Blulogix

FEBRUARY 27, 2024

Technological Innovations: Delving deeper into the role of AI, machine learning, blockchain, and other emerging technologies, the whitepaper explores how these advancements are revolutionizing billing, subscription management, and customer engagement. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

SaaStr

NOVEMBER 28, 2022

was pretty simplified, mostly made up of annual or monthly subscriptions. From 2010 until 2015, the SaaS world was becoming more complex with the introduction of static bundles and recurring revenue as an addition to the annual/monthly subscription model. While annual/monthly subscriptions still exist, they are more complex than ever.

Scale 202

Scale Finance Sales Hiring Scaling 202

FastSpring

JANUARY 19, 2023

With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. PayPal Doesn’t Offer Great European Invoicing Options The other compliance challenge NitroPack faced as a B2B company was sending EU-required VAT invoices. Using PayPal, software companies can send U.S.-style

Merchant Services 117

Merchant Services Payment Services Payments Payment Features 117

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? You’re not alone. How do I reduce churn?

Merchant Services 67

Merchant Services Payment Methods Payment Services Payment Solutions 67

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

Chart Mogul

DECEMBER 15, 2020

SaaS finance acronyms Hiring and people operations terms Technology acronyms Negotiations and contracts Security and compliance Sales and marketing Customer success. If you’re growing a SaaS or subscription business, chartmogul.com/resources offers more easy reads, downloadables, and podcast episodes.

Sales Hiring 98

Sales Hiring SaaS Finance compliance 98

SaaStr

AUGUST 18, 2022

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Laika is an enterprise-ready compliance platform that lets growing companies compete on the same level as any large organization. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service.

Stax 45

Stax Payment Services Payment Solutions SaaS Payments 45

SmartKarrot

JUNE 16, 2022

With substantial changes in our current business landscape in recent years, most modern businesses have shifted towards subscription-based recurring billing and operational models. Recent studies have shown that the global subscription billing management industry is forecasted to reach a market value of approximately $10,772.14

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

Chart Mogul

DECEMBER 15, 2020

SaaS finance acronyms Hiring and people operations terms Technology acronyms Negotiations and contracts Security and compliance Sales and marketing Customer success. If you’re growing a SaaS or subscription business, chartmogul.com/resources offers more easy reads, downloadables, and podcast episodes.

Sales Hiring 52

Sales Hiring SaaS Finance compliance 52

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. CSM’s are responsible for renewal compliance, renewal SO, and SFDC opportunity to closure.

Customer Success 10

Customer Success Scale Leadership SMB 10

OPEXEngine

FEBRUARY 22, 2022

Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. The objective of these marketing campaigns is to increase brand awareness and further customer education to move respondents closer to a sale.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

BetterCloud

DECEMBER 17, 2020

According to our State of SaaSOps survey research , when asked about routine searches on the corporate network to find new end-user app subscriptions, 31% say they simply don’t do them at all. Get app reviews from security and compliance teams, as every tool has different security. Why IT should actively manage SaaS sprawl.

Sales Recruiting 52

Sales Recruiting Management SaaS Government 52

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Achieved GDPR Compliance. I can’t wait to continue building powerful features and tools that make selling online even easier for our customers around the world. Earned Awards for Our Product and Customer Success Team.

Marketplace as a Service 63

Marketplace as a Service Sales Hiring Scale Leadership 63

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

User Pilot

AUGUST 31, 2023

You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance. Userpilot pricing.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110

SaaStr

APRIL 4, 2019

Because the business world is changing and your customers may demand that you run on certain locations and there are more and more regulations, compliance, GDPR, data residency that everyone in at a certain scale has to be compliant with. What about compliance? Things like customer-managed encryption keys.

Cloud 172

Cloud Scale Trends Machine Learning 172

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

AUGUST 31, 2023

You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance. Userpilot pricing.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

Sales Hacker

SEPTEMBER 11, 2020

This can be difficult for a customer success manager to manage. Security/Compliance: Early-stage startups are likely not going to be SOC certified. Be aware that it might not check all the boxes from a compliance/security standpoint. So be aware that goals and KPIs may drastically change.

Outsourcing Services 78

Outsourcing Services Scale Startup Outsourced Development 78

SmartKarrot

DECEMBER 29, 2021

BetterCloud comes with an advanced automation sequence that incites client policies in their apps and also includes data exposure, team settings, customer onboarding , offboarding data. Some of its best features include auditing and discovery, compliance and data loss prevention. Like what you are reading? Sign up for our newsletter.

Payments 10

Payments Payment Services SaaS Payments Payment Solutions 10

SmartKarrot

AUGUST 13, 2021

You will be surprised to know that an average company today pays for 20X more SaaS subscriptions today than what they paid half a decade ago. In short, it gives a broader and deeper understanding of a business’s software stack, spending, compliance, tracking usage and limits.

Management 10

Management SaaS Software Review compliance 10

Stax

DECEMBER 20, 2023

With the majority of processors relying on negotiations and tacking on hidden costs like exorbitant setup fees, dishonest monthly subscription fees, or unfavorable long-term contracts, it can be hard to know what the best rates really are. We simply charge a subscription fee that you pay per month.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

FastSpring

NOVEMBER 9, 2023

In case you choose to contact us on a customer’s behalf, we’ll need the customer’s tax exemption form for U.S. customers or their tax ID for customers in other countries to process the tax refunds and/or apply tax exemption to subscriptions. Customized by you, hosted by FastSpring.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

SmartKarrot

SEPTEMBER 20, 2022

This is because it is easier to afford a SaaS subscription than to invest in an entire IT infrastructure. Security and compliance. In addition, they ensure that all data is processed in compliance with industry regulations such as HIPAA and GDPR by using industry-standard encryption and encryption keys. Read on to learn more.

Outsourcing Services 10

Outsourcing Services Software Review Enterprise Software 10

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

SaaStr

MARCH 18, 2019

Then they had to integrate with credit card processors, let’s not forget managing PCI compliance, building the auditing and reporting features you need for that, and what about fraud prevention. And that’s new integrations, new payment methods, and new compliance schemes around the world. It’s pretty brutal actually.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Source: Byteant , December 2019.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

User Pilot

APRIL 7, 2024

ChartMogul is the best subscription and revenue-tracking software. Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more. Subscription analytics. Enterprise.

Scale 105

Scale Social Media AI Search SaaS 105

SaaStr

AUGUST 7, 2020

We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. We did things like we said, “Look, give us a year annual subscription. Trisha Price: Yes. Trisha Price: That’s right.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

User Pilot

MAY 12, 2024

You can also create a group of events to track a specific process i.e. onboarding, subscription, etc. It includes everything in the Standard plan, along with advanced analytics, custom reporting, AI features, and integration with popular apps like Salesforce and HubSpot. Full customer support access. Pricing for Help Scout.

Software Review 52

Software Review SaaS Onboarding Technical Review 52

User Pilot

MAY 12, 2024

Despite this, funnel analysis is only available on its highest subscription tier — the Scale plan that starts at $213/month and increases to $827/month for 2.5k While many customers have complained about Hotjar’s support team, they often note that the tool itself is easy to use: “Hotjar has helped me to better understand my user journey.

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

SmartKarrot

JANUARY 25, 2022

Campaign Monitor offers a subscription-based pricing model. Culture Amp’s subscription plans are based on the number of users. They offer the service on a subscription basis. It uses a subscription-based pricing model. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

Natalia Luneva

JANUARY 7, 2023

Office E3 is a cloud-based suite of productivity apps and services with information protection and compliance capabilities included. Unlimited OneDrive storage for subscriptions of five or more users. Customers who want additional OneDrive storage can request it as needed by contacting Microsoft support. Microsoft Office 2016.

Payment Services 52

Payment Services Payment Features Payment Solutions Payment Methods 52

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey. Is it software?

Outsourcing Services 144

Outsourcing Services Marketplace as a Service Outsourced Development Scale 144

User Pilot

SEPTEMBER 21, 2023

How tracking and analyzing behavioral data helps SaaS Understanding user behavioral data can help you: Improve trial-to-paid conversion rate : By analyzing customer behavior during the trial period , you can pinpoint actions that lead to conversions. Userpilot pricing. Hotjar’s pricing.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105