ChurnZero

NOVEMBER 5, 2021

7-Point Audit Checklist for Customer Success Software. You purchased your Customer Success software with expectations of how it would perform and how your team would use it. Strategies shift. Your 7-Point Audit Checklist for Customer Success Software. Revisit your Customer Success plan.

Software Review 52

Software Review Customer Success Software Technical Review 52

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

SmartKarrot

MAY 30, 2023

Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space.

Customer Success 19

Customer Success Systems Review Software Review compliance 19

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. By collecting and analyzing customer data, businesses can create personalized experiences for customers, making customers feel both valued and understood. Retention tables. Customer health score.

Artificial Intelligence 97

Artificial Intelligence Social Media Software Review AI Search 97

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

APRIL 14, 2023

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients.

Customer Success 15

Customer Success Travel compliance Retention 15

User Pilot

MARCH 7, 2024

Uncover what actions users take, how marketing strategies bring conversions, or where users interact most with your product. Google Analytics offers help in building a marketing strategy by creating a snapshot of advertising needs. Retention tables. Userpilot lets you conduct retention analysis. Advertising snapshot.

Social Media 102

Social Media AI Search Mobile AI 102

User Pilot

FEBRUARY 15, 2024

Google Analytics is a freemium web analytics tool with powerful features for tracking, conversion, and retention , among others. Hubspot is a powerful customer platform with a variety of hubs containing various features for tracking sales funnels, interpreting marketing data, and more. Retention tables. Starts at $48/month).

Sales Funnel 98

Sales Funnel SaaS User Experience Forecasting 98

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Scale Onboarding compliance 19

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. calling non-responsive customers).

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

User Pilot

OCTOBER 26, 2023

TL;DR Product-led growth is a strategy that uses the product as the main source of growth. In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value.

Outsourcing Services 88

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 88

SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Ensure that all customer accounts comply with AML/CTF and KYC obligations.

Customer Success 19

Customer Success Government Data Analysis Onboarding 19

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data.

Data 93

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 93

SaaStr

JANUARY 6, 2023

In this session, Attentive Co-founder & CEO Brian Long walks through some of the lessons learned at Attentive on their path to over 5,000 customers in 5 years. He’ll dig into real-world examples for reducing friction in sales, product, and customer success. Number two is risk.

Enterprise 130

Enterprise Sales Funnel Innovation Branding 130

User Pilot

AUGUST 6, 2023

TL;DR Creating an omnichannel experience comes down to ensuring consistency and integration across all channels that customers use to engage with your business. A consistent omnichannel customer experience can improve satisfaction , build loyalty , drive acquisition, increase retention , boost LTV, and help you make data-driven decisions.

Investment 82

Investment Banking Social Media Customer Lifetime Value 82

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Maintaining and growing your own client stock and expanding it.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

SmartKarrot

APRIL 1, 2021

Role: Director of Customer Success Location: Remote, Henniker, NH, US Organization: Barefoot Technologies As a Director of Customer Success, you will lead a team focused on driving adoption and retention through Customer Success programs.

Customer Success 10

Customer Success Technical Review Consulting Systems Review 10

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive business outcomes for customers helping them realize ROI on Solutions and services.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Collaborate with partnerships and sales on selling techniques and growth/retention strategies.

Customer Success 10

Customer Success Scale Leadership SMB 10

User Pilot

MARCH 26, 2024

Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. Retention tables. A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. Retention tables. A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. Retention tables. A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. Retention tables. A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. Retention tables. A funnel analysis from Userpilot.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

ChurnZero

DECEMBER 27, 2019

5 Common Mist a kes Customer Success Managers Make When Managing Their Day . Follow these reparative steps to salvage your relationship with upset and frustrated customers before they’re damaged beyond repair. . 6 Customer Retention Strategies That Kee p Customers Coming Back .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

SmartKarrot

APRIL 28, 2020

Role: Customer Success Manager Location: Remote, USA Organization: LivePerson As a CSM, you will own a portfolio of Enterprise customers and have responsibility for driving successful programs that enable usage growth and overall return on investment.

Customer Success 10

Customer Success compliance Innovation Education 10

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. In our continued conversation with Andy Meadows, the Head of Partner Success Managment at Payrix, about how to build an Embedded Payments strategy, we explore the significance of value added services. Did you miss Part 1 and Part 2?

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

OPEXEngine

FEBRUARY 22, 2022

This reality influences their go-to-market (GTM) strategy, which relies on a lower overall sales and marketing budget and a higher mix of marketing to sales spending. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management compliance Technical Review Business Model 10

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 62

Retention Software Review Technical Review Scale 62

User Pilot

APRIL 23, 2021

That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. You’re not going to recoup all that investment with just one round of monthly payments per customer. Allow us to walk you through some churn-reducing strategies that are actually actionable.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Retention 52

Retention Software Review Technical Review Systems Review 52

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer.

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3