FastSpring

JANUARY 29, 2021

Some of the updates to our platform include faster seller onboarding, support for more languages, and a play-by-play rundown of how we’ve made PSD2 compliance effortless for our sellers. Made PSD2 Compliance Easy for Global Sellers. If you’re a FastSpring seller, this is something you’ll never have to worry about.

Merchant Services 78

Merchant Services Payment Services Payment Methods compliance 78

Blulogix

FEBRUARY 27, 2024

Here’s a glimpse of what to expect: Foundational Principles: Revisiting the core principles of agile monetization, the whitepaper lays the groundwork for understanding the shift towards more flexible, customer-centric revenue models. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

SaaStr

NOVEMBER 28, 2022

was pretty simplified, mostly made up of annual or monthly subscriptions. From 2010 until 2015, the SaaS world was becoming more complex with the introduction of static bundles and recurring revenue as an addition to the annual/monthly subscription model. Governance and compliance are core to alignment.

Scale 216

Scale Finance Sales Hiring Scaling 216

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? You’re not alone. How do I reduce churn?

Merchant Services 67

Merchant Services Payment Methods Payment Services Payment Solutions 67

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

SmartKarrot

JUNE 16, 2022

With substantial changes in our current business landscape in recent years, most modern businesses have shifted towards subscription-based recurring billing and operational models. Recent studies have shown that the global subscription billing management industry is forecasted to reach a market value of approximately $10,772.14

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

Stax

DECEMBER 20, 2023

With the majority of processors relying on negotiations and tacking on hidden costs like exorbitant setup fees, dishonest monthly subscription fees, or unfavorable long-term contracts, it can be hard to know what the best rates really are. Then, look into reviews regarding their turnaround time on support requests.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

OPEXEngine

FEBRUARY 22, 2022

In this article, one in a series of three covering each of these SaaS customer categories, we will focus exclusively on Small/Mid-Market SaaS companies. Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

APRIL 4, 2019

Because the business world is changing and your customers may demand that you run on certain locations and there are more and more regulations, compliance, GDPR, data residency that everyone in at a certain scale has to be compliant with. What about compliance? Things like customer-managed encryption keys.

Cloud 171

Cloud Scale Trends Machine Learning 171

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Achieved GDPR Compliance. This year we welcomed Sian Wang as CFO , Brian McTeague as VP of Revenue Operations, Sarah Bottorff as VP of Marketing, and Scott Herriman as SVP of Engineering. Earned Awards for Our Product and Customer Success Team.

Marketplace as a Service 63

Marketplace as a Service Sales Hiring Scale Leadership 63

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance. It also includes dedicated customer success and phone support.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers.

Merchant Services 111

Merchant Services Payment Services SaaS Payments Payment Solutions 111

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

FastSpring

NOVEMBER 9, 2023

In case you choose to contact us on a customer’s behalf, we’ll need the customer’s tax exemption form for U.S. customers or their tax ID for customers in other countries to process the tax refunds and/or apply tax exemption to subscriptions. Customized by you, hosted by FastSpring.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance. It also includes dedicated customer success and phone support.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

SEPTEMBER 21, 2023

How tracking and analyzing behavioral data helps SaaS Understanding user behavioral data can help you: Improve trial-to-paid conversion rate : By analyzing customer behavior during the trial period , you can pinpoint actions that lead to conversions. It’s a problem if users are clicking the feature but not using it to create invoices.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Customer Support. Solarwinds.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

User Pilot

NOVEMBER 24, 2023

Starts at $499/month and includes everything in Starter plus unlimited feature tagging, an in-app resource center, A/B testing options, AI-powered content localization, event-based content triggers, a dedicated customer success manager, and extra integrations like HubSpot/Salesforce. Enterprise. Get your free Userpilot demo today!

Payments 104

Payments Revenue Payment Solutions Scale 104

SaaStr

SEPTEMBER 24, 2021

Jessica Weimer Vice President, Global Revenue Marketing @ Podium. Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired. Suzanne Xie, Head of Invoicing @ Stripe. Maya Colato VP of Customer Experience @ Mapistry. Steve Sloan, CEO @ Contentful.

VP of Engineering 278

VP of Engineering Technical Cofounder CTO Coach CTO Hire 278

SmartKarrot

SEPTEMBER 20, 2022

According to Statista’s forecast, revenue is expected to show an annual growth rate (CAGR 2022-2027) of 12.12%, resulting in a market volume of US$86.90bn by 2027. This is because it is easier to afford a SaaS subscription than to invest in an entire IT infrastructure. Security and compliance. Read on to learn more.

Outsourcing Services 10

Outsourcing Services Software Review Enterprise Software 10

SaaStr

AUGUST 7, 2020

Grew to over a hundred million dollars in revenue in five years. We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. Trisha Price: Yes. Trisha Price: That’s right.

Payment Solutions 154

Payment Solutions Pricing Payments Payment Services 154

SaaStr

AUGUST 7, 2021

Michelle Pietsch VP of Revenue @ Dooly. Megan Gallagher, Revenue Enablement Manager @ WalkMe. Jessica Weimer Vice President, Global Revenue Marketing @ Podium. Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired. Sep 27-29 in SF Bay Area.

VP of Engineering 269

VP of Engineering Technical Cofounder CTO Coach CTO Hire 269

SaaStr

MARCH 18, 2019

Claire Johnson: So before Stripe, an online company that wanted to accept payments had to go prove themselves to a bank, which was like a weird catch 22 because the banks would say, “Can you please show us your payment and your revenue history?” It’s pretty brutal actually. Get it, the sum, very cute.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

User Pilot

APRIL 7, 2024

ChartMogul is the best subscription and revenue-tracking software. Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more. Subscription analytics.

Scale 104

Scale Social Media AI Search SaaS 104

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey.

Outsourcing Services 143

Outsourcing Services Marketplace as a Service Outsourced Development Scale 143

Sales Hacker

APRIL 6, 2022

This leads to discounts being given too generously or too soon, reducing sales margins, and making it more difficult to hit revenue targets. By implementing a unified sales stack that includes CPQ, they can take a more structured approach to achieving revenue targets and aligning different departments throughout the sales pipeline.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

User Pilot

MAY 16, 2023

TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products. Why is it important to monitor value metrics?

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

User Pilot

NOVEMBER 30, 2023

Identify friction points and patch leaks hindering total revenue generated. However, there are a few notable pros and cons that you should be aware of before you sign up for one of their paid subscriptions. Mixpanel offers the option to process and store all customer data within Europe through the EU Data Residency Program.

Scale 105

Scale Retention Trends Pricing 105

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. Let’s take a closer look at its benefits.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. Let’s take a closer look at its benefits.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. Let’s take a closer look at its benefits.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

MARCH 29, 2024

WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business.

Software Review 52

Software Review Onboarding Technical Review User Experience 52

User Pilot

NOVEMBER 28, 2023

assists businesses in achieving revenue growth, informed decision-making, and financial health by efficiently managing all aspects of operations. This includes promptly identifying and addressing issues, anticipating seasonal trends, and enhancing the customer experience through data-driven experimentation.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 30, 2023

Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. Properties section on Heap.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52