compliance Customer Success Customer Support Sales 
SaaStr
NOVEMBER 6, 2020
If you’re building say a HIPAA compliance app? I’m not sure it’s something your sales reps would ever use if they didn’t have to sell it. The answer: everyone in a SaaS company has to do a 2+ hour stint on customer support (chat, phone, whatever) once a quarter, minimum. It’s not natural.
Chargify
OCTOBER 14, 2019
Customer support has always been important in the SaaS industry, but its importance is only growing. . Customers expect more authenticity in their relationships with the companies they do business with — and excellent customer support is perhaps the most critical component of customer relationships.
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Payrix
APRIL 2, 2024
However, while certain services, like PCI compliance, are universally essential, others may vary in relevance across different verticals. And then think about your end users’ buying cycle or your sales cycle. Ultimately, it depends on the value added service, your sales model, and your available resources.
Blulogix
MARCH 19, 2024
Unlike physical inventory, digital inventory—comprising software licenses, cloud services, digital content, and more—presents unique challenges in tracking, billing, and ensuring compliance. Dynamic Billing: Adapting billing to reflect the fluid nature of digital services, which can change based on usage, time, or customer agreements.
Valuize Consulting
JULY 15, 2021
Connecting Customer Success Strategy With Technology. At their core, they are responsible for maximizing the value of product releases but their responsibilities can have them acting as a business strategist, product designer, customer liaison, and project manager, all rolled into one. Q: What was your first job?
Tom Tunguz
DECEMBER 18, 2018
Startups begin to siphon off important but underserved segments of SaaS incumbent’s customer bases. This will occur in all major SaaS categories, products serving VPs of Marketing, Sales, Engineering, and Customer Support. Data engineering is the new Customer Success. 2018 Predictions.
Sales Hacker
FEBRUARY 2, 2021
Closing an enterprise sale in a niche market follows the same sales funnel as any other deal, but a bit more fine tuned. It represents the culmination of ‘art’ and process, where the enterprise sales process is modified to better reflect the client’s unique and specific needs. What Is Enterprise Level Sales? Self Sales.
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