SaaS Platform Explainer: Definition, Examples, and How to Grow in the Software as a Service Industry
Stax
JUNE 3, 2025
Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics. SaaS companies that invest in onboarding, customer education, and proactive support tend to see higher engagement and lower churn.
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