Intercom, Inc.

APRIL 27, 2018

Uptime is influenced by many factors such as the software architecture and the quality of day to day operations. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. If our product is down, we acutely feel our customer’s pain.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Effective customer success management and good customer service both stem from a company culture that places customers at the forefront.

B2B 92

B2B Customer Success Technical Review B2C 92

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

Point Nine Land

SEPTEMBER 20, 2019

If you doubt that, start wondering if you’ve ever “binged” “how to build a brand in software”? Now, have you ever googled “how to build a brand in software”? Step 2: Define your voice and tone The next step is to choose your voice: “Your company’s overall verbal persona and attitude.” Would you rather be formal or casual?

Branding 75

Branding Software Review Software Systems Review 75

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. . And, these laws often completely contradict one another. .

Merchant Services 169

Merchant Services Scale Technical Review Sales Hiring 169

Neil Patel

AUGUST 11, 2020

Example #1 : Pretend you want to hire an agency to help you develop a content marketing system. Deliverable: a fully-managed content marketing plan, strategy, and system Goal: attract more of the right visitors to your website with high-quality content End result : a blog 100% managed by someone else.

Marketing 144

Marketing Web Development Web Developers Social Media 144

Buffer Resources

SEPTEMBER 11, 2023

They use the platform as a content distribution system, not a resume builder. I’ve been invited to speak on hundreds of podcasts and written for some of the most prestigious websites in business and marketing, like Buffer, HubSpot, Nasdaq, Harvard Business Review, Fast Company, NBC, and more. What’s the true ROI?

Sales Recruiting 135

Sales Recruiting Sales Hiring Scale Social Media 135

Neil Patel

NOVEMBER 5, 2020

Imagine for a moment that you visit the pricing page of a software product after clicking through from a content piece sent to you via email. Do they have a great company culture? Most companies omit this characteristic when ticking the criteria for choosing an agency of any kind. And they’ll be more successful.

Marketing 124

Marketing Technical Review Social Media Systems Review 124

Neil Patel

OCTOBER 20, 2020

Do you want your HR systems to run completely hands-off? And you also need to draw a clear line between what your in-house team does vs. what your outsourcing company provides. However, if you’re a brand new company or don’t have any HR systems in place, you won’t need the same flexibility level. HR software.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

Intercom, Inc.

OCTOBER 19, 2018

This is why knowledge transfer and building relationships between teams is crucial, and the first step in that process begins the day you join the company. Our systems engineers quickly developed a script to fix this, but this was only a cupcake solution. Tours are not just about code. How to design an engineering tour.

Engineering 106

Engineering Technical Review Software Review Systems Review 106

Sales Hacker

JUNE 26, 2020

A financial crisis happens when a company loses the ability to generate revenue. This could happen due to a stock market crash, a drop in demand, or other economical issues. When this technology or software breaks down, along with vital business tasks and operations. Frequent peer and process reviews. Hurricanes.

Communication 71

Communication Strategy Technical Review Systems Review 71

Upscope

JUNE 5, 2019

When a customer is due a refund, they should not have to search or work for it — the brand should know this already due to the sophistication of its systems, and deliver the outcome" This links into why Nordstrom has such a good brand. Anticipate and act before they do.

Technical Review 58

Technical Review Software Review Systems Review Education 58

Totango

JANUARY 28, 2020

alone, it is estimated that companies have lost up to $1.6 trillion due to customers leaving them for competitors offering better service. Your team’s customer success software should be capable of painting detailed portraits of individual customers as well as providing a clear overview of your overall retention rates.

Retention 87

Retention Management Technical Review Software Review 87

Totango

JANUARY 28, 2020

alone, it is estimated that companies have lost up to $1.6 trillion due to customers leaving them for competitors offering better service. Your team’s customer success software should be capable of painting detailed portraits of individual customers as well as providing a clear overview of your overall retention rates.

Retention 85

Retention Management Technical Review Software Review 85

SaaStock

FEBRUARY 14, 2019

In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model. Eduardo then served as the CEO of Oversea Consulting, helping companies in the U.S. In 2017, he co-founded B2B Stack, a software review marketplace that boosts the buying process of B2B tech in Brazil.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

NOVEMBER 2, 2019

Listen to the start of the episode for a promo code to our upcoming events! In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee? Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

OpenView Labs

OCTOBER 26, 2021

Someone accepting your free software is nice, but a champion willing to spend social capital to secure a Purchase Order (P.O.) If your company is more product-led, then our usage-based pricing playbook could help you navigate how best to approach pricing by activity or consumption. . Do not, unless you must, give the product away.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. and we’re getting some great reviews, which is awesome. Customer Success is transformative.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

SEPTEMBER 6, 2019

Listen to the start of the episode for a promo code to our upcoming events! Jon Herstein: So I started in, well, the early 1990s and in a consulting career, worked for Accenture for a long time and then moved into enterprise software at a company called Informatica. And the prior software company I worked for as well.

Sales Hiring 130

Sales Hiring Scale Underperforming Technical Team Software Review 130

Buffer Resources

SEPTEMBER 11, 2023

They use the platform as a content distribution system, not a resume builder. I’ve been invited to speak on hundreds of podcasts and written for some of the most prestigious websites in business and marketing, like Buffer, HubSpot, Nasdaq, Harvard Business Review, Fast Company, NBC, and more. What’s the true ROI?

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

SaaStr

MAY 31, 2019

237: Parker Conrad is the Founder & CEO @ Rippling, the startup that gives you back your time from payroll to employee computers, Rippling makes it unbelievably easy to manage your company’s HR and IT – in one system. Rippling makes it unbelievably easy to manage your company’s HR and IT in one simple system.

VP of Engineering 130

VP of Engineering Sales Hiring Scale Systems Review 130

SaaStr

JULY 25, 2021

Actually that was one of the questions I had when I did my diligence was like, how do we, because as a VC has to look a lot of these open source businesses and the challenge was where do you put the Pay Wall? I’ve seen companies doing very well with when it’s not open source and do a freemium kind of model.

Sales Recruiting 251

Sales Recruiting Sales Hiring Scale VP of Engineering 251

CustomerSuccessBox

JULY 19, 2022

Engineering: If the product needs to be configured with the client’s internal systems, it should be done quickly and efficiently by experts. IT: If the customer needs to be set up in your systems and given login information, this should be done with caution. Make sure your company culture embraces it. Time to Value.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

Sales Hacker

APRIL 25, 2019

Early in my career, I saw firsthand how a $20M funded company went from startup to NASDAQ IPO to being delisted in the span of three years due to frivolous spending (but that’s a story for another day). My cost-conscious lens (plus our proven outbound sales program) has served my company, Leadium, well. Software costs.

Outsourcing Services 76

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 76

SaaStr

OCTOBER 22, 2020

Before Okta, Ryan was the Co-Founder and CEO @ Sproost, a bootstrapped online expert recommendation system. Harry Stebbings: Before Okta, Ryan was the cofounder and CEO at Sproost, a bootstrapped online expert recommendation system. In Today’s Episode We Discuss: * How Ryan made his way into the world of enterprise SaaS.

Sales Hiring 166

Sales Hiring Scale Interviewing Technical Review 166

OpenView Labs

APRIL 9, 2019

More often than not, we set managers up to fail by sticking with a system that doesn’t work. We have built a system that runs counter to that and says, “Don’t worry, your manager is the key and responsible for this.” A more effective approach is to use peer review in a more targeted way.

Underperforming Technical Team 59

Underperforming Technical Team Systems Review Compensation Technical Review 59

SaaStr

MARCH 17, 2020

An incentivized program, you often use a software solution, one that’s very popular as Influitive, that you encourage people to join this program, and they know that if they do whatever it is, the customer reference call, the case study, the live presentation, the webinar, the onsite visit, that they’re going to get something, right?

Scale 143

Scale Payment Services Sales Hiring Payment Methods 143

User Pilot

FEBRUARY 5, 2021

Want to run such product experiments on your own without code? So attempting to get to know everyone will help you understand the company culture and how they fit together in the company. Once you have made progress with these, you can now move on to more complex issues to lay the groundwork for your company’s work.

Management 102

Management Sales Hiring Onboarding User Experience 102

Chargify

AUGUST 6, 2019

Then, they offered their software solution to online marketers who were interested in this “new way” of marketing. . HubSpot wasn’t just preaching inbound marketing to get people to sign up for their software. HubSpot is one of the fastest growing SaaS companies of all time. Will HubSpot be one of these companies?

Subscription 40

Subscription Payment Features Revenue Software Review 40

SaaStr

JULY 20, 2021

Expensify started as what was viewed as a horrible idea and turned into a successful company whose product is used by companies big and small. That was in no small part due to having a board that was aligned with David’s vision. That is the whole point of this system. It’s this proxy card system.

Underperforming Technical Team 245

Underperforming Technical Team Sales Hiring AWS Business Model 245

SaaStr

OCTOBER 4, 2019

Listen to the start of the episode for a promo code to our upcoming events! The mortality rate of SMBs is so high that you are going to always have high churn due to the customer segment? So you can almost sequence your day and with code reviews and get help and all that kind of stuff. Loving our podcast content?

Scale 119

Scale SaaS Payments SMB Sales Hiring 119

Chart Mogul

JANUARY 3, 2020

Researchers at the Harvard Business Review wrote that remote employees often confuse brief communication with clear communication. Belle Beth Cooper, a co-founder of Hello Code, wrote a blog post for Zapier on some of her most effective remote working strategies. The challenges of documenting knowledge effectively. The solution?

SaaS 107

SaaS Communication Systems Review Software Review 107

SaaStr

APRIL 17, 2019

I mean, my career started as a software engineer, and out of frustration, I went into sales. This was almost 10 years ago, and all of our competition were on-premise software, and so this was really an opportunity to kinda disrupt using the next gen of delivery platforms. There’s a bad review on my profile.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Sid Sijbrandi , Founder & CEO @ Gitlab, a single application for the entire software development lifecycle. Listen to the start of the episode for a promo code to our upcoming events!

Education 107

Education Sales Hiring Technical Review Underperforming Technical Team 107

SaaStr

SEPTEMBER 23, 2020

And I’ve been in the world of enterprise software ever since. It’s no different than any endeavor, whether it’s a relationship or whether it’s company building and selling software to people, it’s about trust. ” You go from zero, product marketing person is the core nervous system.

Scale 193

Scale Leadership Underperforming Technical Team Scaling 193

SaaStr

MARCH 26, 2019

But we provide a combination of APIs and software. To help companies of every size, yes, accept payments but also manage billing, tackle fraud, issue cards, and basically run your commerce side of your business online. We’re giving developers at those companies the tools to build what their company needs.

Scale 150

Scale Payment Services Payment Methods Scaling 150

Intercom, Inc.

SEPTEMBER 12, 2019

Probably not, because design is a practical activity where ethics is more of a system of beliefs. But what does it actually mean for software design in particular? And it’s the system that’s at fault. This is the system.” Do you see human-centered design as being that bridge between those two things?

Systems Review 112

Systems Review Scale Consulting Travel 112