SaaStr

AUGUST 10, 2022

While there are universal truths that every SaaS founder should put into practice, each company’s journey is different. These pillars helped propel Miro, a visual collaboration software company, to a valuation of $17.5 The company needed to hire more leadership roles and middle management to keep up.

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Sales Hiring Scale Company Culture Leadership 207

SaaStr

JUNE 27, 2020

A little while back we put together some of the top sales & marketing mistakes SaaS companies and founders make, especially in the early days. Hiring a “VP” of Sales before you have 2 scaled reps and a repeating process. Those companies are way, way too big. Yes, Box is SaaS. Hiring a B2C marketer for SaaS.

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Sales Hiring Scale Startup Marketing 363

SaaStr

MARCH 10, 2020

Hiring senior leaders can set companies up to fail and see how sticking with a current, successful model can be the key to hypergrowth. Rely on your success, know you are doing something right and scale faster. We’ve scaled it pretty far pretty quickly. We founded the company five years ago. FULL TRANSCRIPT BELOW.

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Scale Sales Hiring Sales Recruiting Scaling 198

SaaStr

OCTOBER 13, 2023

The Mythical Entity of High Growth and Profitability Could Be Your Company It’s not exactly uncool to make money, and all kinds of companies experience high growth and profitability. Even Ford, which isn’t a SaaS startup, is a capital-intensive business that achieved growth and profitability in a mere five months.

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Outsourcing Services Sales Hiring Scale SaaS 240

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Do you really need to know what phase your company is in?”. According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.”

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Scale SaaS Payments Scaling Payment Services 74

SaaStr

FEBRUARY 25, 2020

This post will walk you through what SaaS companies need to know about sales tax compliance, how to know when and from which customers you should collect sales tax, and best of all, how to automate sales tax so you can check “Do something about sales tax” off your to-do list once and for all. Leverage automation to support scaling.

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Merchant Services Scale Technical Review Sales Hiring 172

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Dare I say SaaS.

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Scale Payment Services Payment Methods Scaling 152

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Want to see more content like this session?

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Cloud Scale Trends Machine Learning 168

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. In Today’s Episode We Discuss: * How Leyla made her way into the world of SaaS with Salesforce when it had 1,800 people and $500m in revenue. Listen on Google Play Music.

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Scale VP of Engineering Mobile Scaling 131

SaaStr

NOVEMBER 9, 2023

Dear SaaStr: What are some of the “ultimate sins” in marketing and sales and success in SaaS in the early stages? Hiring a “VP” of Sales before you have 2 scaled reps and a repeating process. Both are important, but in SaaS, both likely will be relatively minor sources of customers. Hiring a B2C marketer for SaaS.

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Sales Hiring Scale Startup Marketing 233

SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. However, the truth is that every company has tried, failed, and restarted before getting to success.

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Sales Hiring Payment Services SaaS Payments Scale 228

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. The BPO company used a competitor but wanted easy-to-use software to create process automation, so they called Dines up in Romania.

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Scale Artificial Intelligence Technical Review Software Review 204

SaaStr

APRIL 2, 2023

This thought is usually accompanied by a vague statement like “this person isn’t scaling.” Mistake: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal!

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Sales Hiring Scale Scaling Customer Success 263

SaaStr

MAY 5, 2023

Do you want to avoid the common pitfalls of scaling a startup? Nick Mehta, CEO of Gainsight, shares part two of his 10 top mistakes in 10 years at the company. Scaling a business will be different for everyone because every business is different. The fundamental problem is a growth business is valued on its growth.

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User Pilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Pros and cons of the structure: Easy to scale. Company size and resources. Company culture. This is the main question we discuss in this article, so if you’re after the answer, you’re in the right place! How much autonomy can you give them?

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SaaS Scale Leadership Customer Lifetime Value 83

SaaStr

SEPTEMBER 14, 2022

UserZoom invested in a model where they didn’t just provide software, but services, in a model known as SaaS++. In SaaS, the entire world can be your market. Pick the right partners to scale. This applies to finding cofounders, team members, and partners to scale. Combine software with services. Build your team with care.

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SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

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Scale Payment Services Payment Methods Sales Hiring 116

SaaStr

MARCH 5, 2022

Starting with his time as an investment banker and later working in SaaS, Yancey Spruill, CEO at DigitalOcean , watched venture capitalists invest in seemingly strong companies, only to sell them off. Process is a friend, not a foe, in order to scale. With scale comes complexity, and complexity requires clarity.

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Startup Leadership Innovation Scaling 252

SaaStr

JANUARY 3, 2023

As you begin to scale, the gaps on your team can become overwhelming. Scaling a SaaS company past, say, 100 customers, $1m ARR, or even earlier, is as much about making fewer mistakes than it is about going faster, bigger, strong. So they report to someone who can be a more effective boss than you. The #1 you need.

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SaaStr

JUNE 24, 2022

We’ve recently been posting polls on SaaStr’s LinkedIn account to get a feel for what SaaS companies are doing in the current environment. In the video below, he discusses the results and where he thinks SaaS companies are on track or need improvement. #1. No one buys SaaS products for the fun of it.

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Sales Recruiting Sales Hiring Scale Customer Success 212

SaaStr

OCTOBER 28, 2020

But if you look at Carta’s report analyzing stock option plans, the median tech employee tenure is less than 2 years and there’s an ~50% chance any given employee will stay for 3 years (yes, those two metrics are confusing to see side-by-side): Things just happen, even in the best cultures and start-ups. But SaaS is hard.

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Sales Hiring Scale Management Scaling 243

OPEXEngine

MARCH 15, 2022

In the first 10 years of the SaaS industry, US SaaS companies didn’t need to go overseas to build highly valuable companies. But that dynamic has changed in lockstep with the growth of the SaaS market. High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. Market Dynamics.

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Payment Services SaaS Payments Merchant Services Payments 40

SaaStr

MAY 3, 2023

Scaling a company comes with all kinds of hiccups and failures. Sometimes the best way to avoid hard-to-fix mistakes is by hearing how other people flubbed it while they were scaling. An outsider will never learn what someone from the inside already knows about your company and culture. So we’ll say it again.

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Sales Hiring Scale Pricing Customer Success 174

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

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B2B Customer Success Technical Review B2C 91

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. So how do you build a hiring machine to get the team to that early scaling phase. So, of course, you all know that to scale. Ticket prices go up March 1st! Hiring is key.

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Sales Hiring Scale Sales Recruiting Company Culture 114

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

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Scale SaaS Payments Sales Recruiting Payment Services 127

Casey Accidental

NOVEMBER 13, 2019

Founders have started reaching out asking for help converting their SAAS or SAAS-like business into a marketplace. Many of the terms we use to define businesses today are features of the business rather than an encompassing definition, like the words SAAS or platform, which makes them not very useful. 1 Saturated Growth in SAAS.

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Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

MARCH 24, 2020

This may be of the simplest SaaS posts of all times, with some of the most basic advice, but it’s worth talking about anyway. When things get better — you will need everyone great you have now : You will need every scaled sales rep that hits quota. Everyone great ends up being accretive in SaaS over time.

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Scale Sales Hiring Interviewing Scaling 178

SaaStr

AUGUST 10, 2023

Whether you’re going from nothing to something or already scaling and thriving beyond $10-100M, healthy, sustainable growth in SaaS is on every founder’s mind. Cockroach Labs’ CEO Spencer Kimball shares hard-won lessons from scaling from $0 to $5B and his time as an angel investor for more than 80 different startups.

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Scale Scaling Sales Hiring Cloud 184

SaaStr

JULY 27, 2022

If a SaaS business hopes to win over the SMB market successfully, it will need a precise GTM approach. Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes. Secret 3: Don’t Underestimate the Importance of Culture. It’s the Glue Holding Your Company Together. .

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SMB Sales Hiring Scale B2C 189

Point Nine Land

JANUARY 9, 2019

The early stage SaaS successful at building their brand generally pick a topic around: Sharing your experience doing X. Founders share their experience building their company, product, exploring a market or else. Company Culture. The third approach that I regularly see, consists of sharing the company culture publicly.

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Branding Marketing Social Media SaaS 50

SaaStr

NOVEMBER 29, 2020

He was literally the only person on the planet with the specific scaling experience we needed. It did work — we got the scaling done. One day at a company meeting, he snidely called out everyone in the meeting (myself included, but that’s part of your founder job, to suck it up). Everyone hated him.

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SaaStr

FEBRUARY 22, 2022

As you scale up a business, you’ll see an increase in demand for product, followed by an inevitable increase in sales. But how should you proceed when it comes to scaling your sales team? 5 ways to scale your SaaS and sales team. 5 ways to scale your SaaS and sales team. Leverage every channel.

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Scale Sales Hiring Scaling Sales 229

SaaStr

JUNE 10, 2020

In Today’s Episode We Discuss: * How David made his way into the world of SaaS and came to found BetterCloud. People often suggest operators are suited to certain stages of a company lifecycle. * People often suggest operators are suited to certain stages of a company lifecycle. Has it been faster or slower than he thought?

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Scale Cloud Sales Hiring Technical Review 165

SaaStr

APRIL 6, 2022

Notion CPO, Madhu Muthukumar, looks back at his experience leading product teams at top SaaS companies to pull insights on the first 90 days of a product leader. There are four things you should prioritize in your first 90 days: Scaling. Anything that you can do to increase scale is the most important use of your time.

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SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. And so those depending on the stage of company, those have varying factors.

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Sales Recruiting Sales Hiring Scale VP of Engineering 247

SaaStr

MAY 31, 2021

I’ve also invested in 24+ next-generation SaaS companies, mostly successes, and had a chance to watch and learn from them as well, with a new lens. The skills I’ve learned are 90%+ transferrable to this generation of SaaS companies. Other than be careful about age-ism. Maybe more.

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