Intercom, Inc.

JANUARY 5, 2022

Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. The LinkedIn Incident.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world?

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. In Dec 2008, Vista Equity Partners acquired a majority stake in Wrike for a deal reportedly valuing the company at $800m. Where does culture begin to breakdown?

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

SaaStr

DECEMBER 3, 2020

Before Quip, Sam spent an incredible 3 years at Dropbox where he was the first enterprise sales rep in the entire company. In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. I met my wife in sales boot camp.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. In Today’s Episode We Discuss: * How Bob made his way into the world of SaaS and came to found Crossbeam. * At what scale does that become impossible? Loving our podcast content? What did he mean by this?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

Sales Hacker

FEBRUARY 3, 2020

SaaSy Sales Management runs in-person, public, and private workshops to teach go-to-market SaaS leaders how to produce the best outcome for their company and their people. If you missed episode 94, check it out here: PODCAST 94: Expert Management of a Remote Sales Team w/ Ellie Tamari. What You’ll Learn. Outreach has your back.

Underperforming Technical Team 80

Underperforming Technical Team Scale Sales Hiring Technical Review 80

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. What were Steve’s biggest takeaways from seeing the hyper-scaling at AppDynamics? Does it differ from traditional dev teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

JANUARY 18, 2023

Unicorn companies often need to scale quickly to meet the demands of their rapidly growing customer base. Drift co-founders David Cancel and Elias Torres share their insights on steering a company to a $1 billion valuation. Lesson 1: Everything is about your team. Lesson 6: Pivoting isn’t a bad thing.

Scale 201

Scale Underperforming Technical Team Scaling Interviewing 201

SaaStr

MAY 31, 2019

In This Episode We Discuss: * How Parker made his way into the world of startups and SaaS, came to found Zenefits and what was that a-ha moment for the founding of his most recent company, Rippling? What does Parker do with regards to operational scaling that is unconventional but works? What do you look for in those hires?

VP of Engineering 132

VP of Engineering Sales Hiring Scale Systems Review 132

SaaStr

SEPTEMBER 10, 2020

In Today’s Episode We Discuss: * How did Latané make her way into the world of SaaS and come to be the rockstar CMO and ABM thought leader she is today with 6sense? What can teams do to bring their themes to life? As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. Who is involved?

Scale 172

Scale Sales Hiring Software Review Technical Review 172

SaaStr

MAY 23, 2019

Join him as he takes you through lessons learned from Host Analytics on the top questions every SaaS CEO wrestles with. Or the five questions that really never get put to bed in growing a SaaS start up. So I am or have been an independent board member on four companies. Do I have the right team? FULL TRANSCRIPT BELOW.

Sales Hiring 115

Sales Hiring Underperforming Technical Team Scale Startup 115

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. What Is Customer Loyalty?

B2B 109

B2B B2C Underperforming Technical Team Business 109

SaaStr

MAY 15, 2020

In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. * Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success?

Sales Hiring 193

Sales Hiring Scale Technical Review Outsourcing Services 193

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 126

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 126

SaaStr

OCTOBER 22, 2020

As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now. In Today’s Episode We Discuss: * How Ryan made his way into the world of enterprise SaaS.

Sales Hiring 166

Sales Hiring Scale Interviewing Technical Review 166

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Losing employees while following a merger and acquisition is normal, whether because of cost-cutting, economies of scale, or the chance to forge a new direction elsewhere. Various compensation models can present a related challenge.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SaaStr

JUNE 4, 2021

We can look back at how Datadog scaled. Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? We hired everybody on our teams.

Scale 257

Scale Underperforming Technical Team Sales Hiring Engineering 257

SaaStr

SEPTEMBER 23, 2020

As you can tell from that list, it was really a team effort, so huge thanks for that. So, first, how did you make your way into the world of SaaS? And after a bunch of moving around, I ended up working in product development, actually, for a middleware company, and I did that for four years. .” Dave McJannet: Yeah.

Scale 181

Scale Leadership Underperforming Technical Team Scaling 181

SaaStr

MARCH 6, 2020

313: Today we deep dive into what startups can learn from the large SaaS incumbents of today. And in many ways, because the reality is, when you’re running through scale like that, things are moving at a breakneck pace. Sarah Varni: CMO @ Twilio on her biggest takeaways from her time at Salesforce.

Scale 214

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 214

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? Wish you had a SaaS startup checklist to guide you on your journey to IPO? Founder of SaaS Gurus , Anthony Nitsos, showed us the personal blueprint he uses to advise SaaS startups. You’re in luck. Financial Core. People/HR Core.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

SaaStr

AUGUST 30, 2019

For those that do not know, HelloSign is the company reimagining how you approach your most important business agreements with their award-winning e-Sign solution. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations.

Sales Hiring 132

Sales Hiring Scale Technical Advisors Underperforming Technical Team 132

SaaStock

FEBRUARY 14, 2019

Latin America is undergoing a digital transformation, and the SaaS community is exploding as a result. The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Its focus is on businesses in Big Data, mobile, and SaaS. His focus there was deal-sourcing.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaSX

FEBRUARY 26, 2020

Plus, you’ll also be obliged to bring your entire team on board by encouraging your colleagues to roll out the welcome mat and adopt some partner-friendly best practices. Customer success expert Lincoln Murphy advises that top-of-list candidates should include companies “ready, willing, and able” to join your ranks. (He

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How did Sameer enter the world of SaaS and come to be CEO @ SendGrid? * How did they formulate and approach creating a new set of values with the 2 companies coming together?

Underperforming Technical Team 118

Underperforming Technical Team Development Software New CTO 118

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. To date the company has raised over $132M in financing from some of the best in the business including Sequoia, a16z, Index, Greylock and Kleiner Perkins to name a few. What worked?

Sales Hiring 192

Sales Hiring Sales Recruiting Scale Technical Advisors 192

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does this requirement change as the company scales? How does Karl think about doing this at scale?

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217

SaaStr

NOVEMBER 21, 2020

As for Rob, before founding Salsify, he was the first-ever product manager at Cambridge Semantics and before that was a Senior Product Manager @ Endeca helping grow the company to it’s $Bn exit. How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers?

SaaS Payments 247

SaaS Payments Scale Payment Services Payment Solutions 247

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. It’s an SMB SaaS company in the healthcare technology vertical. Hey everyone.

Sales Recruiting 253

Sales Recruiting Sales Hiring Scale Sales 253

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

Neil Patel

DECEMBER 3, 2020

Even for fully-staffed marketing teams, it can be overwhelming. They know how to use the tools and run fully-scaled email campaigns. In this case, look for an email marketing agency that is exceptional at developing strategies and tactics to help increase your open and click-through rates. A Great Company Culture.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

SaaStr

SEPTEMBER 6, 2019

In Today’s Episode We Discuss: * How did Jon make his way into the world of SaaS and come to be one of the leading figures in the rising tide of the customer success movement? How does Jon think about the structuring of roles and responsibilities with scale? How to build an engineering team. Pssst Loving our podcast content?

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

SaaStr

APRIL 16, 2019

Building a hyper-growth company is hard anywhere, but building one outside the Bay Area comes with its own unique challenges. Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. You can have beer, you can have a transparent culture.

CTO Hire 156

CTO Hire Travel Underperforming Technical Team CTO Coach 156

OPEXEngine

MARCH 9, 2021

“I’ve talked to countless entrepreneurs who are anxious about the next step—first seed round, hiring a team, landing a board member, etc.,” That’s exactly what got the former Zenefits leadership team into trouble. The Building Blocks of a Scalable Company. Company Culture. A Cautionary Tale. Who is your buyer?

Scale 52

Scale Sales Hiring Marketplace as a Service Underperforming Technical Team 52

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Join this discussion to learn how to maximize efficiency within your company. Nobody ever build a social network for business on this scale. Work smarter, not harder. Is this good enough?

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SaaStr

AUGUST 22, 2020

And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. Justin Bedecarre: And then another client of ours is an international company that has decided that they truly want to scale up in San Francisco. We don’t know when we’re going to be able to get safely back at scale.

Sales Recruiting 145

Sales Recruiting Cloud CTO Hire Scale 145

SaaStr

APRIL 30, 2023

We really think about the SaaS collaboration market in terms of three big categories. All of these are really essential to having effective collaboration, but work tracking really helps get you clarity about what your team needs to do to get results. ” Really, any team in the world needs that clarity to be effective.

Sales Hiring 237

Sales Hiring Underperforming Technical Team Technical Review Scale 237

Sixteen Ventures

DECEMBER 31, 2019

Customer Success has its roots in the Software-as-a-Service (SaaS) world and my original definition was very much SaaS-centric. But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136