SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

Neil Patel

MARCH 10, 2021

Team building is the most important investment a company can make , according to Forbes. However, you might need to get a bit more creative to help virtual team building fit your company culture. It will vary based on your company culture, the platform you use, and the type of team building you choose.

Marketing 142

Marketing Cost optimization & reporting Company Culture Entertainment 142

SaaStr

FEBRUARY 22, 2019

Ticket prices go up March 1st! We invest all over the country and very much in Europe as well including Paris. And the first person doing that was actually Jason Lemkin which was when we grew up we Jason invested and he said no guys now you need to go and do things properly like find the V.P. Grab your tickets! ??.

Sales Hiring 114

Sales Hiring Scale Sales Recruiting Company Culture 114

ProfitWell

MARCH 6, 2020

When you think about all the investments you’ve made in your business, have you stopped to consider your employees—arguably the most important investment of all? So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture? Have you stopped to consider your employees?

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

FastSpring

MAY 20, 2019

Making the “right” decision will depend on your particular setup, as well as your company culture and your anticipated growth in the future. Having an in-house solution means your company invests resources into building an ecommerce solution for use exclusively within your organization. In-House Ecommerce Solution.

Outsourcing Services 72

Outsourcing Services Payment Methods Payment Solutions Outsourced Development 72

OPEXEngine

JANUARY 13, 2021

Large tech companies are expected to be very active in M&A in 2021, as they build out SaaS offerings and platform strategies, especially given high stock prices. From the middle: traditional tech companies, even hardware companies, are entering SaaS markets with new offerings and models.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

ProfitWell

MARCH 10, 2020

Remote company cultures have become more akin to a religion than a growth strategy with amazing people like DHH from Basecamp , Nick Francis from Help Scout , and Wade Foster from Zapier preaching the power of remote. Back in October, we spotted Human IPO , which is a marketplace for investing in just that—humans.

Compensation 66

Compensation Subscription Payment Features Company Culture 66

Neil Patel

FEBRUARY 13, 2023

Concentrate on employee happiness and developing a strong company culture. For instance, they may start to look for different brands based on pricing or availability due to price sensitivity. Creating a strong brand, showing your offerings have value, and letting customers make their own decisions can help.

Technical Review 84

Technical Review Strategy Marketing Social Media 84

ChurnZero

APRIL 8, 2020

Once you have this ingrained in your company culture, you are already on your way to creating customer advocates. Ultimately, if you’re looking to reduce churn and increase retention rates—and let’s face it, which SaaS company is not focused on these metrics?—developing Community as an advocacy strategy.

Retention 81

Retention Software Review Customer Success Churn 81

SaaStr

JUNE 21, 2023

VCs can be fickle about what they fund, but if you have revenue, you have more leeway for when you take an investment. For example, Harbaugh was invited to a meeting with a VC and was told it was just an informal meeting to learn about the company. Your values can inform and influence your company culture.

Sales Recruiting 253

Sales Recruiting Sales Hiring Underperforming Technical Team Pricing 253

SaaStr

JULY 25, 2021

Dev Ittycheria: And in some ways even though I’ve been a VC, and an operator, in some ways as an operator, I’m just now investing my time, not my money. Starting a company the second time and running it the second time. 20 VCs do come to me to invest in the company now. It’s a bit easier on a few things.

Sales Recruiting 250

Sales Recruiting Sales Hiring Scale VP of Engineering 250

Sales Hacker

NOVEMBER 4, 2020

Similarly, while a mercenary can be invested in the company mission, it’s not ultimately why they want to work for you. These initial hires will influence how you approach each region, how you build off your success, and what your new office culture is. And office culture is invaluable as a new sales team in a new region.

Sales Hiring 99

Sales Hiring Scale Sales Recruiting Sales 99

Kellblog

AUGUST 13, 2019

The problem is that unless you are a tier 1 rockstar, investors are not going to want to back the company simply because you’ve arrived. Most investors will want you to have about a year in the seat before considering investing. 8] In cases there may be a very public written code about company culture. ”). [3]

Software Review 76

Software Review Startup Sales Hiring Software 76

SaaStr

MAY 24, 2019

How does the product and what you invest in proactively need to change as you move into enterprise? And so, it’s all incremental investments, incremental risk, so it can get your product very far. But we had a bulletproof model that economics work and so we were confident we could invest in it.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

SaaStr

APRIL 4, 2019

Eyal Manor : But there is a lot of investment in that direction. Megan Leuders: And when you were talking to CEOs and CTOs today, what do you believe is the biggest technology challenge that they are facing as a SaaS company? So it’s a journey also, we’re not ready yet. Megan Leuders: Yeah. It really is.

Cloud 168

Cloud Scale Trends Machine Learning 168

SaaStr

JANUARY 28, 2020

Maria : Yeah, I think, coming from a marketing side and thinking about that as a marketer, marketing is all about investments. There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. Aaron : And they just have to do it.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

ChurnZero

OCTOBER 4, 2019

If implemented well, it will have mutually beneficial outcomes for the company and customers. We had the right people on our team, but we needed to invest in technology to scale and formalize processes. The customer loves our product, team, and company culture. Q: How have you influenced growth at Bloomfire?

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

SaaStr

MARCH 26, 2019

I think hiring a very senior leader can be a bit of a trap door just because they have such an impact on your culture that you can unmake that it just can be messy. But what about acquiring a company or publishing your pricing on your site and then realizing, now I want to change it, and you got to change your pricing in front of everybody.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

MARCH 18, 2019

I think hiring a very senior leader can be a bit of a trap door just because they have such an impact on your culture that you can unmake that it just can be messy. But what about acquiring a company or publishing your pricing on your site and then realizing, now I want to change it, and you got to change your pricing in front of everybody.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

Casey Accidental

NOVEMBER 13, 2019

2 Founders have to shepherd the right new and existing resources most likely to value the business model transition and change the company culture. Strong businesses usually build a culture of understanding their customers and their model very well and catering to those needs.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

MARCH 7, 2022

Companies that have inside sales teams can more accurately predict how much revenue each salesperson is going to generate, thanks to CRM tools. Over my 4 years at WalkMe, we increased our conversion rate by 150%, grew average sales price by 4X, and increased our renewal rates by 10%, thanks to the high-performing inside sales team I built.

Scale 232

Scale Sales Hiring Scaling Sales 232

Totango

JULY 1, 2022

Different factors determine loyalty: where B2C SaaS users may prioritize values such as price or user experience, B2B customers place more emphasis on return on investment. Cultivate a company culture that values your customers by taking steps such as prioritizing customers in your mission statement, policies, and procedures.

B2B 107

B2B B2C Underperforming Technical Team Business 107

SaaStr

AUGUST 20, 2020

I think when we were still small below that, we were really connected to HQ and would travel back often, and we’re trying to bang on doors and meeting rooms just to get remembered because it was a pretty Zoom culture. You really have to invest, because early on, the enablement resources aren’t as strong. Kyle Parrish: Yeah.

Sales Hiring 195

Sales Hiring Sales Recruiting Scale Technical Advisors 195

Chart Mogul

APRIL 3, 2018

So how else can companies differentiate themselves? Price — yes, but that’s a race to the bottom. But the list of elements that influence branding is huge: Company logo. Company culture. But all of this brings increased competition. Brand differentiation is the answer. Color palette. Web design. Blog content.

Branding 97

Branding B2B Investment User Experience 97

SaaStr

MARCH 27, 2019

I had one offer to go with this great Italian guy who was spinning off a technology from an Italian software company in an incubator in San Francisco. And the other job was to be an investment banker at Merrill Lynch. We can really help the whole organization, not departments or smaller companies.”

Scale 131

Scale VP of Engineering Mobile Scaling 131

SaaStr

APRIL 17, 2019

What does Steve believe is the right culture for devops teams? How can a CEO determine when is the right time to fundamentally invest in devops? I know I need devops at some stage of the company life cycle, but fundamentally, when?” * For Steve, what does devops really mean? Does it differ from traditional dev teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Neil Patel

FEBRUARY 17, 2021

As you can see, Twitch’s employee spotlight got over 250 likes and shares and showed off their company branding. When there’s not much difference between firms in terms of price or previous work, the decision can often come down to which company the client thinks will be more enjoyable to work with. Win Over Potential Clients.

Sales Recruiting 141

Sales Recruiting Sales Hiring Social Media Sales 141

SaaStock

FEBRUARY 14, 2019

Meet Our Speakers… Patrick Arippol, Managing Director of Early Stage Investments, DGF Investimentos. His first career steps were at Seer Technologies and Monitor Company in the 1990s. He is leading DGF Investimentos’ specialized early-stage investment group – DGF Inova. He will be the chairperson at SaaStock LatAm.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

SEPTEMBER 18, 2020

They’ve invested in all of these other businesses. And now they’re sitting in your conference room at your little company, and telling you, “Hey. You should go fix that, so that you have the opportunity to make these types of investments along the way, but totally get that it’s not for today.”

Sales Hiring 244

Sales Hiring CTO Hire Scale Investment 244

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. With advanced tools like Freshdesk , companies are not only able to serve their customers well but also curb churn.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. With advanced tools like Freshdesk , companies are not only able to serve their customers well but also curb churn.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SaaStr

APRIL 9, 2019

Eric talks about the early days of Zoom – how he secured his first investors, employees, and major customers – as well as how Zoom maintains a happiness-oriented culture while achieving skyrocketing growth. Quick recap: Keep your pricing simple. And then, invest your energy and time into the product.

Sales Hiring 131

Sales Hiring Scale CTO Hire Marketing 131

Sales Hacker

OCTOBER 20, 2021

??. Contracts are the lifeblood of modern companies. They define relationships, outline rights and responsibilities, and spell out the details of any sale, including price, timing, payment terms, warranties, and more. Invest in appropriate technology to support digital transformation.

Payment Services 102

Payment Services Technical Review Payments Software Review 102

SaaStr

NOVEMBER 21, 2020

How does Rob think through pricing today in a way that encourages land and expand? How does Rob think about usage vs seat-based pricing in SaaS? How should sales and marketing work together on pricing? In 2012, Wall Street didn’t really know how to value SaaS companies. What does it take to expand effectively?

SaaS Payments 262

SaaS Payments Scale Payment Services Payment Solutions 262

Clouded Judgement

AUGUST 2, 2023

Once a company has decided it wants to embark on the journey to become public, the first thing it must do is select a group of investment banks. At the end of the day each company only goes public once, while investment banks have taken hundreds (if not thousands) of companies public and have a wealth of experience to tap into.

Cloud 49

Cloud Marketing Banking Pricing 49

Neil Patel

JANUARY 11, 2021

What is the price that customers are willing to pay for products and services in your market? You can also leverage personal relationships by asking friends and family for a loan or to invest in your business. Crowdfunding gives you direct access to small investments that can add up to something massive. Online Crowdfunding.

Underperforming Technical Team 128

Underperforming Technical Team Business Sales Hiring Scale 128

SaaStr

MARCH 6, 2020

314: According to a study from SiriusDecisions, the majority of buyers (81%) today make purchase decisions based on buying experience, over product or price. We would generate 10 X like what we invested into that based on those people. The right decision when you’re in hyper-growth like that is to make the investment in people.

Scale 215

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 215