How to keep KPIs meaningful for your customer support team
Intercom, Inc.
OCTOBER 16, 2018
When I first started to work at Intercom as a Customer Support Representative (CSR), KPIs were completely foreign to me. They are one part of a much larger story, but how well do they capture those key soft skills that great customer support requires? But KPIs carry the risk of seeming impersonal.
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